Langley Toyota

I arranged to come from out of province to purchase a used Sienna from this dealership. We worked out all details on the phone before we travelled, including the price of the vehicle I was trading in. used Sienna from this dealership. We worked out all details on the phone before we travelled, including the price of the vehicle I was trading in. Once I asked the dealership for a quote for my current vehicle, there was no going back however. They would not sell me the Sienna if I would not trade in my vehicle to them, despite them telling me on the phone that they were going to lose money by taking my vehicle. They ended up listing it for more than $5,000 than they paid for it, and it was sold within 2 weeks. To the sales manager's credit, she gave me the exact price I was told on the phone which I appreciated - they didn't try to screw me there since we had come from out of town and already committed. She genuinely seemed nice enough and was the one redeeming thing in our experience at this dealership. Jashan, my sales rep, couldn't have seemed more disinterested when we were at the dealership the day we did the deal. He didn't have any knowledge about the actual vehicle or take any of the time we were waiting around to show us about the van. However, leading up to the deal, he did respond quickly to texts and sent photos which was nice. My experience in the finance office (I paid cash) was awful. It was the most intense sales pitch I've ever been through and so uncomfortable - everything from condescending jokes to the trainee picking her leg hairs in the corner of the office. At first Andy told me because we were paying cash, he could give us the extended warranty at their cost (somewhere in the mid $4,000s) instead of the retail price of $5,900. I declined all his offers all the way down past an offer in the $3,000s, an offer of $2,900 until he finally gave up on me at $2,510 and let us free. We were in the finance office for more than an hour and I probably aged 10 years. Additionally, we were forced into their $795 "key fob protection" and $499 "dealer preparation" fees. They state online these are just 'offered' as additional services, but that was a lie. When I told Andy I did not want them, especially the "key fob protection", he told me he's never heard of anyone not having that and the conversation died. After Jashan initially showed us the Sienna when we arrived, he told us he would take it inside to dry it (I guess it had just been washed), and sometime between us first seeing it and us taking it to drive away, the driver side mirror was hit hard enough to chip the paint and pop the plastic out of the casing. No one took responsibility (although we were given a touch up pen earlier for a rock chip we already knew about). Finally, as we were leaving, my salesman asked me point blank to write a positive review on Google for him because he would get $100 if I did. I'll never come back to this dealership based solely on this experience and I would advise anyone else to go elsewhere if you can. Update: Pav, a sales manager, called me and offered to pay for the replacement part and install for the mirror that was damaged. Really appreciated, a sincere thanks to him on this. More

My wife and I bought a Toyota Rav 4 Hybrid XSE from Toyota Langley. Our sales rep was Brahmdeep Bindra and he was fantastic. He provided excellent service, and was very friendly, cooperative and helpfu Toyota Langley. Our sales rep was Brahmdeep Bindra and he was fantastic. He provided excellent service, and was very friendly, cooperative and helpful. I highly recommend anyone to go to him. He’s highly professional and knowledgeable and provided great information to us. Thank you Brahmdeep and the entire Toyota staff for your support. We highly recommend anyone to go to Toyota Langley. More

Brahm is a good sales person he looked out for the vehicle I wanted and kept in updated as vehicles that I am interested in came in. He was very helpful and I will refer people to him vehicle I wanted and kept in updated as vehicles that I am interested in came in. He was very helpful and I will refer people to him More

Great experience - was well taken care of - staff was very friendly - saw me right away very friendly - saw me right away More

Iam very happy with the service provided by Langley Toyota especially my sales person his name is Shef Sopjani showing and advising me. Toyota especially my sales person his name is Shef Sopjani showing and advising me. More

I bought a Tacoma last week from Thomas and am very happy with the service I got. Jayde the finance manager also did an awesome job and was super helpful. with the service I got. Jayde the finance manager also did an awesome job and was super helpful. More

Varinder helped us with our needs for the vehicle ; excellent customer service by Varinder ; 10 out of 10 excellent customer service by Varinder ; 10 out of 10 More

Everyone was so helpful to get us the exact car we wanted as fast as possible and even had it set up with the app before we left! as fast as possible and even had it set up with the app before we left! More

Very good service nice workers they gave me good deal on the car I will go back in the future to the car I will go back in the future to More

They lied to me over the phone and text about a hybrid being available today. . Went in to find out it’s not available after negotiating on my trade in. And then they said they will give me someone else’s being available today. . Went in to find out it’s not available after negotiating on my trade in. And then they said they will give me someone else’s cancelled order in a few months ( but why did you lie to me telling me the hybrid is at the dealership today !!!!!) They did mention they have a waitlist of over 400 people so they are doing me a favour by being allowed to jump the queue. However because they are allowing me to jump the queue they feel they deserve more money from me during this transaction so they feel ok to reduce the trade in value of my vehicle by close to $10,000 . It’s such a rip off. And if I refuse to give a trade in they state they will not sell me the car as they will sell to someone else. In other words they are going to rip someone off. The noble thing to do would be hi Give the cancelled order to one of the people on the waitlist for the hybrid? Doesn’t that make ethical sense? Do not make a deposit at this dealership either because clearly they don’t care about customers they just care about how they can make the most money. I will be reporting the company to bbb. I’m shocked managers don’t reply to the poor 1 star reviews. It’s because they got nothing to say and managers participate in this unethical practice at this dealership. Do not waste your time at this dealership. If you are reading my review please do not visit them you will get ripped off like the other 1 star reviews say and you will be lied to like I was. More