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83 Reviews of Langley Chrysler - Service Centre
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October 03, 2017
Poor customer service extremely poor customer service for 3 separate warranty issues. No courtesy car and shuttle doesn't drive out of Langley so had to take days off work extremely poor customer service for 3 separate warranty issues. No courtesy car and shuttle doesn't drive out of Langley so had to take days off work each time. I sat at the dealership for 2 hours each time waiting for the shuttle to arrive to bring me back home. Every time I have had an issue, I get put on hold and never get a call back. Every time I go into the service department I am completely ignored by everyone while waiting minimum 20 minutes. after finally talking to them about the issue, it takes even longer for them to get organized and figure out what they are going to do. Any time I have had to go in, I can count on being there for hours just waiting around for proper service. My rad leaked which I learned is apparently very common in several 2014 jeeps but they would not warranty it because the basic warranty was slightly over even though a rad should never leak at only 57,000 kms. Very poor service. I'd rather pay someone else to fix a problem even if it's still under warranty just to avoid the bad customer service headache and avoid having more cheap parts installed. More
by Sv123
Employees Worked With
-
August 10, 2017
Service Department - Not great with Customer Service Outcome is still pending, so my rating could improve, but so far they "fixed" my vehicle without solving the problem. They seem unconcerned about ans Outcome is still pending, so my rating could improve, but so far they "fixed" my vehicle without solving the problem. They seem unconcerned about answering my questions(they already have my money) and spoke to me in a very condescending manner. I moved my service to Langley Chrysler because of all the great reviews. I think that was a mistake. More
by Unimpressed
Employees Worked With
Service Department
May 03, 2017
Why can't it be done right the first time? Due to problems when buying my truck last year, the manager called to ask how to make it better. We arranged to to get tires and wheels at cost to mak Due to problems when buying my truck last year, the manager called to ask how to make it better. We arranged to to get tires and wheels at cost to make up for problems. Now it's spring and I sent the email but the manager could not be bothered to reply. I sent another email but "cc'ed" it to Bill Jones. Bill Jones responded right away and got what was promised. Unfortunately the service department once again didn't come through. I emailed Bill Jones and the manager, but it was Bill Jones who called me back to get things done properly. Today I left my truck for what was to be 1-1/2 to 2 hours. It took 3-1/2 hours to give me back my truck. There is a lack of concern for my time. I was sorry to hear that Bill Jones had suddenly left the company. There are plenty of other Dodge dealers I can go to for service. More
by donnarae
Employees Worked With
Bill Jones
April 04, 2017
First experience,, never going back Today was my first experience with the Langley Chrysler service department and I will never be going back, my business will be taken elsewhere. My ex Today was my first experience with the Langley Chrysler service department and I will never be going back, my business will be taken elsewhere. My experience went like this: - Book my truck in for an oil change and some warranty work in person at the dealership. I waited in line to see one of the service writers, after waiting for one I'm informed to go talk to someone else to book in and am pointed in that direction. - I proceeded to talk to the person I was pointed to for booking. I confirmed the price of the oil change I was looking for as well as what warranty work was needed and a date was set. - On the day of drop off I arrived a little early to make sure everything went well and there were no delays in processing things. I was greeted with a long line of people and an obviously under staffed service department that seemed to have very little interest in serving the people in line. I stood in line for 15 mins waiting to speak to someone and was finally served. I explained my needs again and was assured it would be done correctly and promptly. I was told the service shuttle would be around in the next few mins to pick me up and bring me to my office. - 20 mins goes by and I'm finally picked up to be dropped off at my office. At this point I've spent 45 mins at the dealership just to drop my truck off for something I had previously booked, this is entirely too long for such a simple process. - After a couple hours I receive a call saying the oil change is done but the technician couldn't replicate the items for warranty. Frustrated that they can't figure this out I ask for the shuttle to pick me up and bring me back, I am told to phone the shuttle and arrange myself. - Upon pick up the technician wanted to take a ride with me to replicate the sound, it doesn't replicate but he assures me everything is good and it's probably nothing, which is like telling me the sound is in my head. - I then proceed to try and pay and leave, I've spent entirely too much time at the dealership for such a simple visit at this point. Once three people have worked to find my paperwork I am given the bill, which is double the price I was quoted. I question the total and am greeted with a shoulder shrug and handed the debit machine to pay my bill. No question as to what was quoted or how this problem could be solved. - I proceeded to drive my truck straight from the dealership to an independent shop one block away, they found the problem within 5 mins and suggested the fix and explained why it was an issue. From start to finish my experience today with Langley Chrysler was of the lowest quality. I've have many new cars with multiple different brands and this is far and away the worst service I've received. Update: I received a call from Langley Chrysler apologizing for the poor service and wanting to hear more about why things went so poorly. They have offered me an incentive to come back and try them for another service visit in the future. I will give them one more try and update again. More
by mikal18
Employees Worked With
Mike Grohmann
January 31, 2017
Amazing Darcy not only got my mom exacly what she wanted but she got me a brand new version of what I wanted I am blown away with there service hands down bes Darcy not only got my mom exacly what she wanted but she got me a brand new version of what I wanted I am blown away with there service hands down best place to go More
by Stephanie Scarff
Employees Worked With
Mani Arora, Darcy Greig
January 16, 2017
Just bought my first Wrangler I just bought my first Wrangler Sahara 2 doors from Langley Chrysler. The sales Yucan Tang is knowledgable and friendly, He introduced the Wrangler to I just bought my first Wrangler Sahara 2 doors from Langley Chrysler. The sales Yucan Tang is knowledgable and friendly, He introduced the Wrangler to me patiently . The Sahara is very nice. More
by TomLiu
Employees Worked With
Leanne Stewart, Yucan Tang
December 30, 2016
Slow service and expensive A 2 hour appointment took 5+ hours... waited 1.5 hours after they said to come down to the dealership... lots of excuses as to why it took so long. A 2 hour appointment took 5+ hours... waited 1.5 hours after they said to come down to the dealership... lots of excuses as to why it took so long. More
by Angry123
Employees Worked With
Service desk
November 06, 2016
I drove away in a truck that was supposedly ready to drive. I am pleased to report that Langley Chrysler took my complaints seriously. Bill Jones called me and then the manager called me. They sounded genu I am pleased to report that Langley Chrysler took my complaints seriously. Bill Jones called me and then the manager called me. They sounded genuinely concerned about the problem I had, We came to a resolution. More
by donnarae
Employees Worked With
service, Rita Knudsen, Bill Jones, Baeli Scouten
October 11, 2016
damaged my car refused to fix My vehicle was damaged while there for service. The damage inspection means nothing because you sign a fine print waiver when you drop it off for serv My vehicle was damaged while there for service. The damage inspection means nothing because you sign a fine print waiver when you drop it off for service agreeing they cannot be held responsible and they hold firm to that. It's a very busy lot so I suggest if you need service go somewhere else and maybe the risk of damage can be mitigated a bit. The service manager Darren is very rude very cocky and completely willing to look you in the face and tell you "too bad" without flinching. Worst experience at a Chrysler/Dodge dealership in western canada hands down. I even met with the fixed operations manager for the group who said I am on my own for the repairs to my vehicle but they will cover costs for a rental that they should have been covering anyway due to their poor communication but thats another story. Long story short I was without my truck for 5 days when i really needed it, still not fixed (parts are on order), and it's damaged really badly. Read the fine print people! you are going to pay for anything that happens while they have it. Very shady business practise but hey some big wigs gotta make his 6 figure salary each year regardless of how smashed your bumper is More
by claudiocquinteros
Employees Worked With
sonya, Darren Krop
October 04, 2016
A bumpy start but very pleased in the end I recently bought a new truck from Langley Chrysler and unfortunately had a few issues with it. There was initially a few miscommunications about gett I recently bought a new truck from Langley Chrysler and unfortunately had a few issues with it. There was initially a few miscommunications about getting them dealt with in the service department but I'd like to say a big thank you to Darren Clifton and Josh Macleod for going above and beyond and getting all the issues taken care of. The sales department was great as well, this is the second vehicle my family has bought from Mani Arora in the past 2 years and I wouldn't hesitate to recommend them to anyone. I got a fair price for my trade, a good price on the new truck and the whole process was quick and painless. More
by Jared
