Back

Langley Chrysler - Service Centre

Surrey, BC

2.4
83 Reviews

83 Reviews of Langley Chrysler - Service Centre

Sort by
March 30, 2023

Took my Ram 1500 to this dealership to do warranty work and this is what there have done and when I said what is this ? Ed Braconnier the service manger and Joanne Callender service advisor said seens I di More

by don
Recommend Dealer
No
Employees Worked With
Ed Braconnier service manger , Joanne Callender Service Advisor ,Anthony Wiseman GM
Mar 31, 2023 -

Langley Chrysler responded

Hello, per our conversation with you and the BBB, we dont have any records of refused warranty work. There are notes pertaining to "fit and finish", that aren't covered by warranty, those we referred you back to the dealer that sold you the vehicle. If you would like to discuss further, please email me at Anthony@LangleyChrysler.com

Mar 31, 2023 -

don responded

You didn't even talked to me (GM Anthony Wiseman) and saying that as per our conversation , stop lieing , I have send the pictures to BBB and the email send to me by FCA Canada that your service manger (Ed Braconnier) has refused to do the work and I also have all the prove with me and also Joanne Callender the device advisor's statement, now that work is been done at other dealership by FCA Canada. I have posted pictures on Google review if anyone want to see it. Call me if you still want to talk to me.

Mar 31, 2023 -

don responded

Dear Mr. ****** In addition to my voicemail. We received your email about the tonneau cover problem experienced with your 2020 Ram 1500, VIN: *********. We apologize for learning of this matter. We spoke with the Service Manager Ed from Langley Chrysler who informed us that they diagnosed the problem and ordered the tonneau cover. Once the part comes in they will contact you to fix it under warranty. If you have any questions, you can contact me directly at 1-800-465-2001 extension 2070013. Please feel free to reach out to me between 8:00am to 5:00pm Monday to Friday. ????? We appreciate the opportunity to be of assistance. Customer Care Manager – FCA Canada

Mar 31, 2023 -

don responded

Why you guys are lieing , I have posted that FCA Canada talked to the service manger about the warranty and you guys did the work and put a damaged tonneau cover and when I pointed it out the service manger didn't like it and also damaged the window weather strip while fixing that too under warranty. I'm waiting for you (Anthony Wiseman) the General manager of Langley Chrysler to call me , I will update if the General manager of Langley Chrysler Anthony Wiseman calls me on the review, because I know he won't call me.

January 17, 2023

They worst dealership and service department I’ve ever been to. Never again will I go there. EVER More

by CrossFitCam
Recommend Dealer
No
Employees Worked With
The whole service and sales team
January 05, 2023

Will never take my vehicle to the service department at Langley Chrysler. My daughters vehicle had an engine light on for six full days was told To drop it off. When they turn on the vehicle apparently the More

by Anna
Recommend Dealer
No
Employees Worked With
Service
December 14, 2022

Appalling service. Dropped off at 10.30 for an oil change, went back at 12.30 not been touched. How long are you supposed to sit there waiting for a simple oil change. More

by themitcheners
Recommend Dealer
No
Employees Worked With
None
Dec 14, 2022 -

Langley Chrysler responded

Hello, my name is Anthony Wiseman, I'm the GM at Langley Chrysler. Id like to speak with you further about your experience, if you're willing. Please email Anthony@LangleyChrysler.com or call me at 604-534-5355.

October 04, 2022

Jim Harkness, was ,my Service Advisor, he was through, understanding and explaining my service needs step by step. He has looked after me many times and is excellent at his Job! Thanks very much Jim!!! R More

by riderronbc55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Harkness
June 10, 2022

Good experience. Last year I purchased an extended warranty for my Grand Cherokee Summit. Just picked up vehicle all fixed, basically no charge! My service advisor, A More

by drandms@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Dobbin
June 08, 2022

Just had our 2021 Jeep Cherokee in for the first service. After a terrific buying experience with Mike Dares, the Service Department maintained a fantastic level of service. Our Jeep was ready when promised More

by Dnordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Dobbin
May 04, 2022

I brought my Ram 3500 in April 24th for some minor warranty work. Angel set up the appointment but was off the day brought the truck in however the rest of the service team was there to assist me. Ang More

by Henry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angela D.
April 02, 2022

Kathy and Gemma treated me like Royalty when I took in my 2021 Ram 1500 which I bought there for some non warranty work. And they kept me informed through the entire process, no 2nd guessing. I will definite More

by Don Barclay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy and Gemma
March 29, 2022

Very good service. I trust their work. Friendly service. Work done a tmly manner. I will bring my truck for future service. More

by Jimmyjam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne Schwandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
2
...