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Langley Chrysler
Surrey, BC
581 Reviews
In 1971, the Trotman family opened our flagship store, Langley Chrysler. Today, over 40 years later, Langley Chrysler remains family-owned-and-operated as a member of the Trotman Auto Group. With Brad Trotman at the helm, Langley has become one of Canada's largest and fastest growing Chrysler dealerships.
Our customers are our business. At Langley Chrysler, we focus on the customer experience to make your time with us as comfortable and convenient as possible. We go above and beyond standard dealership amenities; we have two massage chairs, a popcorn machine, a full coffee and tea corner, and a kids' play center to keep young ones busy.
At Langley Chrysler, we're committed to a better community. Every month, staff members attend our Monthly Jeans Day luncheon to support donations for the Langley Memorial Hospital.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 581 reviews
December 12, 2014
Steven Skok My wife and I recently purchased a Nissan Armada from your dealership. Working mainly with Steven Skok was a great experience. Key to me was his profe My wife and I recently purchased a Nissan Armada from your dealership. Working mainly with Steven Skok was a great experience. Key to me was his professional approach, especially when compared to some other dealerships we dealt with before coming to Langley Chrysler. He was respectful, knowledgeable, and avoided the high pressure sales techniques most people find offensive. He listened to what we were looking for without the game playing processes folks have grown to expect at car dealerships . Steve is a refreshing asset to your sales staff (hat boots and all). He was straight forward with price, knowledgeable with car features and combination of features that we particularly wanted. Overall we are very satisfied with the dealership and particularly Steven Skok and we look forward to recommending our family and friends whenever they are shopping for a vehicle, we have actually already mentioned his name to a few people already who are planning a purchase in the near future. More
by Taruru
December 10, 2014
great sales just bought a new dodge journey a dealt with Steven Skok he was great did lots of running around trying to find the best car. overall great customer s just bought a new dodge journey a dealt with Steven Skok he was great did lots of running around trying to find the best car. overall great customer service. More
by kojo joe
December 01, 2014
Good Experience! I have been shopping around for a Jeep for about a year. By chance I drove by Langley Chrysler, pulled into the lot to "kick tires". The first perso I have been shopping around for a Jeep for about a year. By chance I drove by Langley Chrysler, pulled into the lot to "kick tires". The first person I met was Ryan Kibsey, to say he is energetic is an understatement. He was very friendly and informative and if he didn't know something he wasn't afraid to find the answer and admit he didn't know. When he offered to talk numbers I was totally impressed with what he could come up with. As I was there just to look he kept the offer open for the weekend and gave me a copy of the deal (which in all my years of buying cars was a first). I went back a couple days later and discussed the deal further, Ryan not only kept his word on the deal, he even lowered it to my "deal maker" price without him even knowing it. It was a pleasure to not have to negotiate the price! When picking out the accessories for my Jeep Mike Bradner definitely has an eye for detail and the ability to personalize the vehicle you are buying...there is a guy who loves his job! All the staff, Ryan, Mike and Rich were very good to deal with and the support staff were equally as enjoyable. I would recommend this trio to anybody looking for a vehicle!!!! More
by kelly.dyer.336
November 24, 2014
worked hard for my money Totally impressed by Robert Bogdanich vehicle knowledge and personal charisma providing a friendly warm and honest sale. This was my 3rd dealership o Totally impressed by Robert Bogdanich vehicle knowledge and personal charisma providing a friendly warm and honest sale. This was my 3rd dealership of the day and at the first two it was like a very uneventful experience including the unmotivated staff and not a welcoming feeling. When I walked into Langley Chrysler i was firstly impressed by all the customers enjoying their experiences . had a fellow say he has been purchasing for Langley Chrysler for many years. i especially enjoyed the massage chair & pizza as Robert worked my deal .. made for a great car buying experience for sure .. ... i drove out with my dream car this day ! More
by Challenger 007
Employees Worked With
Robert Bogdanich
November 05, 2014
Absolutely terrible I recently purchased a used car from Langley chrysler. I have to say from the minute I stepped foot into the dealership the customer service was abysm I recently purchased a used car from Langley chrysler. I have to say from the minute I stepped foot into the dealership the customer service was abysmal. Not only was I harassed by the salesman but because I negotiated the price they refused to fix the problems that they noticed on the inspection report. OVERALL terrible experience and I would never recommend this dealership to anyone. More
by ginger00
Employees Worked With
Nils Johnson
October 29, 2014
exceptional service Received astounding service by Francis Tan, no only did he find me the truck I was looking for, but he made it fit my budget. Francis, aswell as the r Received astounding service by Francis Tan, no only did he find me the truck I was looking for, but he made it fit my budget. Francis, aswell as the rest of the staff of langley Chrysler made this a great experience for me, and I highly recommend them to anyone looking for a new vehicle ! More
by seanrh72
October 06, 2014
Lies, Scam Tactics etc. In our first call to Langley Chrysler we spoke to Leanne(Business Manager) about financing. Leanne handed us over to a sales associate named Matt In our first call to Langley Chrysler we spoke to Leanne(Business Manager) about financing. Leanne handed us over to a sales associate named Matt to deal with a vehicle we were interested in. After negotiating a price on the vehicle we wanted and ready to come in and wrap it up, Matt discloses that the vehicle was actually just sold. Leanne and Matt offered to lend us a Dodge Journey as a courtesy car while searching for a vehicle that would suit our needs. We went in and picked up the Journey. Everything seemed fine so far. A few days later Matt calls us back telling us that he was unable to find us a vehicle that would suit our needs and suggested that we should consider the Journey they had lent us. Although it was not on our list, we were tired from weeks of searching and because it was a pretty new car, we decided to consider it and talk numbers with Matt. We called Matt and agreed upon a price. He wanted us to come in to finalize the deal, however we insisted on getting all the details out of the way over the phone first to make sure we knew what we were walking into. So we moved on to the financing details at which point we hit a road block. The numbers he provided were thousands of dollars off. At least $4000 could not be explained and no matter how we asked, or how clear we were, Matt could not provide us with any sensible reason or calculation to explain the numbers they had come up with. With no success on the phone, we asked him if he could email us the calculations and break down the deal at which point he got very rude and said he wouldn't be emailing us anymore, if we wanted the car we would have to sign the documents as they were, they were doing everything legally and we should be trusting them. We explained that what we were asking was not unreasonable and if they could explain it in person they could do it in an email. After a few minutes of talking in circles, my husband refused to do business with them and hung up the phone. Be very careful, these guys are professional scam artists. They employed several common scams including the Bait & Switch(Baiting with one car to sell another), the “Focusing on monthly payment” scam(Leanne did this), changing figures in the finance agreement to make it seem better when in fact it had not changed at all, and also lets be honest, these guys wanted to sell us the Journey from the beginning. This is just a fraction of the whole story due to the size limit. We would love to share the entire thing though. More
by Trevor Steele
Employees Worked With
Leanne, Matt, Anthony
September 29, 2014
Lousy Sales Dept. I have bought a couple of used vehicles from this dealership before, with no problems. Wanted to upgrade to a new Doge 1500, quad cab. Test drove a c I have bought a couple of used vehicles from this dealership before, with no problems. Wanted to upgrade to a new Doge 1500, quad cab. Test drove a couple of trucks and picked one I liked, the only thing was that I wanted a different colour, the salesman found a truck on the island with more options which I was willing to pay for. Dealer couldn't get that truck but the salesman informed me that he found another one and it had everything except the back up camera. Days went by and still no truck, the salesman took some money off, I thought this was a goodwill gesture, not the case. I took receipt of the truck and it had NO options, less than the truck I test drove. Needless to say, not very happy. Met with the sales manager and he made some very minor concessions. This all being said the salesman lied and the sales manager did not follow through. Save your time and go to Jim Pattison in Surrey. More
by Dave604
Employees Worked With
Tom C., Anthony W.
May 05, 2014
Waste of time and sooo many lies I went to this dealer to buy a new dodge dart. I dealt with Tom because I knew someone who had purchased from him before. Im going to make this short. I went to this dealer to buy a new dodge dart. I dealt with Tom because I knew someone who had purchased from him before. Im going to make this short. I never managed to buy a car from them. He took a deposit from me and sold the car out from under me three times. With tons of lies. Once he told me he found me one on the island and it would be here the next morning. Called me the next day and said that because there was a storm forecast the dealer was not willing to risk putting the car on the ferry. OOOOkay...turns out he sold that one and was rushing around trying to replace it with another one. Found me a different one...just a couple grand more. Fine. Sold that one. Found a new one. A couple grand more again. I finally told him to stuff it and waited two days to get my deposit refunded. More
by madenoughtoactuallyreview
Employees Worked With
Tom
April 29, 2014
Factory ordered a vehicle Started by letting the sales person know I want a ram 1500. He then asked me if I'm trading anything in. I replyed yes my current f350 king ranch. S Started by letting the sales person know I want a ram 1500. He then asked me if I'm trading anything in. I replyed yes my current f350 king ranch. Sent him a picture. So we made arrangements for to come in. Once I came in the sales person had someone look at my truck and grabed my insurance papers. They insisted that we can factory order the ram 1500 limited Eco diesel. Beautiful truck and we can make it work within my budget. When we agreed on the numbers I signed off and gave them a deposit. After a few months my truck came in and I was called to come to pick up my truck. I asked for them to pre-aproove me so no one wastes any time. I came in a few days later after the approval was good. Once I arrived I was shown the truck. Typical in making me fall in love with this truck. After a few hours at the dealership and them getting my paperwork for my current truck. They now came to Me and telling me that my payments will increase do to my trade. Suppositly it's in bad shape. Ya right. It was a weekend car. I drove the truck 30,000 km in three years. It's now a 6 year old truck. bla bla bla. Bottom line is. They didn't know I was bringing in a trade at the time of being promised the first payments. Really. So what was the conversation about, when we talked about my trade in. A dealer warned me of this taktic. It's a typical practice in promising wheather unreasonable or not. Just to have you sociologically buy the car and then giving the customer no choice under this influence but to purchase a vehicle at a price they didn't want. Or basically at a higher cost than first promised. Oh and to top it off. I now know they did this simply to get a factory order on a limited truck with a customers name on it since the factory only let's the dealer have three limited rams if not pre-ordered by customer. So wheather it was intended for me or not. Now they have an awesome truck they can make lots of money on since it's a rare limited truck and they didn't use their 3 orders yet. A perfect reason why still most people think car dealers are crooks. Cheers to all. Langley Chrysler. Way to go. More
by Johncimbala
Employees Worked With
Cody
