Langley Chrysler

Poor customer service extremely poor customer service for 3 separate warranty issues. No courtesy car and shuttle doesn't drive out of Langley so had to take days off work extremely poor customer service for 3 separate warranty issues. No courtesy car and shuttle doesn't drive out of Langley so had to take days off work each time. I sat at the dealership for 2 hours each time waiting for the shuttle to arrive to bring me back home. Every time I have had an issue, I get put on hold and never get a call back. Every time I go into the service department I am completely ignored by everyone while waiting minimum 20 minutes. after finally talking to them about the issue, it takes even longer for them to get organized and figure out what they are going to do. Any time I have had to go in, I can count on being there for hours just waiting around for proper service. My rad leaked which I learned is apparently very common in several 2014 jeeps but they would not warranty it because the basic warranty was slightly over even though a rad should never leak at only 57,000 kms. Very poor service. I'd rather pay someone else to fix a problem even if it's still under warranty just to avoid the bad customer service headache and avoid having more cheap parts installed. More

Above and Beyond! I can't say enough about how well we were treated by the team at Langley Chrysler! Top-notch customer service. They truly did go above and beyond to e I can't say enough about how well we were treated by the team at Langley Chrysler! Top-notch customer service. They truly did go above and beyond to ensure we got the car we wanted, and at the best possible rate. They can expect repeat business from us. We are extremely happy customers :) More

Great service above and beyond Had great experience with Jen, she went above and beyond to get me what i wanted, when I came!in for my regular service she offered me a loaner vehicl Had great experience with Jen, she went above and beyond to get me what i wanted, when I came!in for my regular service she offered me a loaner vehicle to drive while i waited really great service More

Exceptional service The service at Langley Chrysler was exceptional . Not only did they make buying a car easy , you felt welcomed and not pressured . Great vibe with thi The service at Langley Chrysler was exceptional . Not only did they make buying a car easy , you felt welcomed and not pressured . Great vibe with things to keep Kids busy , there was pizza and great music playing in the dealership. Thank you Steve Gorrill , Tyler page . Also Taylor who contacted us promptly to have our car serviced More

Thank you Langley Chrysler Langley Chrysler is our go-to place for vehicles. This is our 3rd vehicle with them and they have never failed taking care of our family's needs. Than Langley Chrysler is our go-to place for vehicles. This is our 3rd vehicle with them and they have never failed taking care of our family's needs. Thank you to their wonderful team! More

Service Department - Not great with Customer Service Outcome is still pending, so my rating could improve, but so far they "fixed" my vehicle without solving the problem. They seem unconcerned about ans Outcome is still pending, so my rating could improve, but so far they "fixed" my vehicle without solving the problem. They seem unconcerned about answering my questions(they already have my money) and spoke to me in a very condescending manner. I moved my service to Langley Chrysler because of all the great reviews. I think that was a mistake. More

It was good I have yet to receive my license plate bracket so I can mount my from license plate. ETA? The lady in the service department was great at quoting me I have yet to receive my license plate bracket so I can mount my from license plate. ETA? The lady in the service department was great at quoting me a lift for my Jeep. I'll be back to get this installed. Your finance lady also did good job. I'm sure enjoying my new Jeep. More

Used Car Shauna and Team did. fantastic job finding me a vehicle in my price range and would go back in a second if I need another car. Shauna and Team did. fantastic job finding me a vehicle in my price range and would go back in a second if I need another car. More

Great Customer Service Customer service was Great - Norm is a very good and honest Sales Person. It was a smooth transaction and I hope the car will perform as good as it lo Customer service was Great - Norm is a very good and honest Sales Person. It was a smooth transaction and I hope the car will perform as good as it looks. More

Very accomodating The transaction is so fast that I got the car in that day. Good offer for flexble payment that fits in my budget. With nice freebies when I bought the The transaction is so fast that I got the car in that day. Good offer for flexble payment that fits in my budget. With nice freebies when I bought the car. More