Langley Chrysler

Started at OK then when completley downhill very quickly. They did not live up to any promise and serious misrepresentation. Traded in vehicle purchased new...when all paperwork was ready Salesman had misr They did not live up to any promise and serious misrepresentation. Traded in vehicle purchased new...when all paperwork was ready Salesman had misrepresented Loan interest rate when speaking with him on the paperwork an extra .9% over time that amounts to $1798.00...did I notice NO as general sales manager sitting up on a credenza yapping away while finance person "sign here ' "intial here" sign here" it was abait and swith game. The salseman had absouletley guranteed dealership was fixing som side door damage as he said"to save you $500.00 so I would not have to run this through ICBC. Another lie calls back a few days later "Ya sorry I was wrong we cannot do that" Well that left me running at Christmas time find an autobody get a courtesy car and WOW now come up with extra $500.00 Then I notice later by pulling a CARFAX report they did NOT PAY OFF a LIEN. Salesman If your granddaughter buys a truck no problem we will pay it off.if she does not you owe us the money. Uhm no you were to pay it off...now they keep lying that they have paid it off xx as finance company calls me and texts me daily. Emails from Paul and a copy of a check that was supposedly sent many weeks ago to finance company NEVER HAVE THEY RECEIVED THIS.he dealership had my trade in on lot for sale at one point it is illegal for them to sell a vehicle with a lien NO ONE HAS YET BOTHERED to go over the brand new warranty details have asked repeatedly. It was lovely buying new No one botherd to go over car details I was shown "gas assist & emergency brake" tossed the keys and on my way. Car has already been in for service due to many malfunctions ..terrific not even 13.000 KMS on it. Went to pickup again tossed keys at front desk.."ya it is somewhwere out in the backlot gee thanks I will go find my own car. Now this is just this car I have bought 3 others from Langley Chrysler all with problems all I can say is "silly me why did I ever go back there. This place has NO customer service know how from a salesman to a general manager let alone the dealership manager who will not take a call or answe emails. PLEASE DO YOURSELF A FAVOUR DO NOT GO TO LANGLEY CHRYSLER. If you do be aware of constant lying and no service. If you have had problems,please know you can put a compaint into the BBB however Langley Dodge Chryser is not accredited due to continuos compalints that they do not answer or care to make right. Other options are the VSA,Consumer Protection and as always Global news B.C and radio stations who take consumers complaints very seriuosly. You can also contact Dodge Chrysler Canada More

Although this dealership has had some serious issues in the past, the Sales team has been consistantly helpful and professional..Service dept in my estimation, is responsible for the bulk of their problems the past, the Sales team has been consistantly helpful and professional..Service dept in my estimation, is responsible for the bulk of their problems, but they are aware of the situation and are now doing their best to fix the issues. New general manager is making real changes for the better l think More

10 years dealing with this beautiful dealership! And last week's visit it was very pleasant starting with Barbara! And finishing with Jim! Jim did an amazing job with my car with his beautiful cust And last week's visit it was very pleasant starting with Barbara! And finishing with Jim! Jim did an amazing job with my car with his beautiful customer service and professionalism More

This is place where I had to watch even much more carefully in what you are buying and have to deal with them rather harsh at times. The vehicle I supposedly wanted was to be test driven, but when I carefully in what you are buying and have to deal with them rather harsh at times. The vehicle I supposedly wanted was to be test driven, but when I went to see it "it had just been sold". Hmmmm. Even though still listed a week later. However, they had another which was not very impressive and I told them so. I managed to get a good deal I thought with tough negotiation and some extras including a good cleaning, but you know they are constantly trying to sell you extended warranties on this and that. They are oh so friendly, but once you drive the vehicle off the lot. Crickets!!! Never even had a follow up like other dealerships. Luckily I got the vehicle I had really wanted even if they did not know it. Would not recommend them at all and I certainly would not go to their service department. You know what they say about car salesmen and dealerships. More

Don't bother going here - pick another dealer; they a poor reputation on fixing anyhting. I spend 3 visits and $7,000 later to fix the same problem; they only guaranteed the parts and not the labor, so o poor reputation on fixing anyhting. I spend 3 visits and $7,000 later to fix the same problem; they only guaranteed the parts and not the labor, so of they make a mistake and don't fix the problem you wil lhave to get charged again-and-again. I don't think there has ever been a bill less $1,000 to fix anything here. Moving on to another dealer, after realizing poor service and customer sales. More

We purchased car from this dealer - and we are so happy with car and help we received from Paul Wenman, Norm Murnieks and Jennifer Stark. As usually, things became complicated, but because of this peop with car and help we received from Paul Wenman, Norm Murnieks and Jennifer Stark. As usually, things became complicated, but because of this people , their friendly , straightforward honest attitude we left with nice feeling with car we like. Thank you all ! More

The staff at Langley Chrysler were wonderful! We had a smooth and great experience with purchasing our new vehicle. Our sales rep Shawn was fantastic to work with. We felt welcomed without pressu We had a smooth and great experience with purchasing our new vehicle. Our sales rep Shawn was fantastic to work with. We felt welcomed without pressure and was able to quickly find a vehicle perfect for us that fit within budget. Thank you Shawn and all staff at Langley Chrysler!! More

Big Shout Out to Langley Chrysler for having the worst service department ever! Should have known from the beginning * forgot to gas up our SUV when we bought it * told me my oil change was done when rea service department ever! Should have known from the beginning * forgot to gas up our SUV when we bought it * told me my oil change was done when really it was never done in the first place * AND last but not least cannot fit / accommodate someone that has only had there SUV for 1.5 months and the SUV is not even drivable at this point! I am now paying for a pretty piece of metal to be sitting in my driveway!!! More

Offered extra add ons for no charge Did not feel pressured or intimidated. Will return fir any future purchases pressured or intimidated. Will return fir any future purchases More