Landmark Mazda

Good service department Good, fast service. Always call when it is due for service. Like the new location and renovations. Be nice if they were open on Saturday though. Washe Good, fast service. Always call when it is due for service. Like the new location and renovations. Be nice if they were open on Saturday though. Washed my car! More

Service department Worst Dealership in Edmonton!!!!! Don’t even think to go near there for service. These guys are scam, rip-off and lie. Don’t bother to talk to the te Worst Dealership in Edmonton!!!!! Don’t even think to go near there for service. These guys are scam, rip-off and lie. Don’t bother to talk to the technician, service and general manager. They cover each other to steal your money from you. More

Something small turned my experience into a bad one. I received wonderful service all the way to the time I took possession of the vehicle. Drove the vehicle on to t turned my experience into a bad one. I received wonderful service all the way to the time I took possession of the vehicle. Drove the vehicle on to the yellow head , and vehicle was out of fuel. Called salesman , and informed him of issue. He asked us to come back so he could give us $20 to fill up the tank! It does not cost $20 to fill a tank in Edmonton . That minor omission has cost you a feature purchase , as well as recommendation . Rating has been adjusted to show my disappointment with that aspect of the service. Should you choose to go with them check fuel, before you leave. More

Disgraceful service I owned a small Mazda that I bought used and decided to trade it to buy my first new SUV. I found the negotiation practice by the sales supervisor in I owned a small Mazda that I bought used and decided to trade it to buy my first new SUV. I found the negotiation practice by the sales supervisor in sales not very negotiable but instead I kept hearing that what I was getting was the best he could do. I needed a car so after much going back and forth I decided to buy the SUV. By this time the sales person whom I initially dealt with left his job so I dealt with a new sales person who presented nice. The financial person was helpful , he talked to me about the car protection packages so I decided for the under car winter and M3 plastic protection. My problem began at the time I went to pick up my new vehicle 3 days later. The M3 plastic protection was so poorly done, bubbly, cat scratches around the plastic line of the paint and a quarter size dent on the driver's door of my new car!!. I was furious I couldn't believe they had the nerve to think this was alright. I refused to take the car home until it was corrected. Management looked at it and sales person, all agreed it was bad work by the company they sent it to. So instead of driving my new car home, I got a courtesy car, after all I had no car and my insurance on my old car had all been transferred to the SUV. The main manager said they will pay for the cost of the M3 as recognition and standing by their product which I appreciated but could care less. Somehow they thought this made it better. I called 4 days later to check if my car was ready for pick up (I called not dealer). Regardless of my experience I got a car rack installed by dealer. Five days later phone February 12,015I went to pick up my car. My first payment for the car was due to come out 2 days later. I got to the Landmark Mazda dealer to pick up my beautiful car to be dissapointed AGAIN! I couldn't believe it. The M3 protection was corrected yes to some degree but the quality of work even for a person like me who knew no xxxx could see some bubbles but to top it all off, it appeared under the plastic there were tiny chips and on one side of the hood there was a noticeable chip. The dent by the door was corrected. Well when I addressed my concerns to the sales supervisor from before he minimized my concern and appeared annoyed by me. He repeatedly said I got it for free (what a way to minimize) he must have been blind because he couldn't see the chips except the most noticeable one by the edge of hood, nor the bad quality of the plastic protection on the hood and mirror. My friend who came with me and I saw it duh! The supervisor minimized my concern even more by stating repeatedly that their dealer does not do the plastic protection and they only did it for courtesy and my convenience. I said to him if they sell it from their finance department it's because they stand by what they sell. He was Adamant it was line talking to deaf ears. I hesitated taking the car with me, it didn't feel fair to my as a consumer. I was offered a paint pen for the chip they needed to order, it's been over a week later and I still haven't received it. I cried from frustration. They wanted me to take the car home at all cost. By this time I was exhausted of dealing with them and not getting anywhere. I asked for a new car which of course NOT and when I question their best practice the supervisor said I was getting the best which infuriated me as I felt undermined. I said I wasn't expecting a perfect car but I was expecting a new car. The same supervisor said to me this matter was causing him more trouble than anything else ( well here it's good customer service). Finally and with much dissapoinment I felt push to take my car. I got a final check document where it states if I find the hood to be damaged they would change it within 3 months. I was told the plastic protection needed to settle to get some sun. I was told my car would be given to me full of gas... Well it wasn't. The sales person came with me to the gas station to fill it up. I drove it there. What does this say about customer service in this dealership. It's not like a car costs a peanut. The least they can do is be honest and not tell what they think a customer wants to hear. I would not recommend this dealership to anyone. The hood of my new car is still bound to see how it ends. I took the time to ask around and I have seen the plastic protection on the hood and window and bologne it looks like mine. It should be flawless not like what I got. The sales supervisor told me that the company they used who corrected the work did the best they could and what I got is how it is suppose to look. Excuses, excuses!! I washed my car for the first time and the issue was still there. The service of this leadership was disappointing. I had been going to their service dept. for 5 years for oil changes on my old car. This is why I decided to buy from them I thought they would appreciate my business as I had appreciated the service dept. Thank you Larry for your help!! More

PEOPLE PLANNING TO BUY A MAZDA, BUY SOMEWHERE ELSE! It's sad that you can't rate a dealership with no star but for the sake of an awesome experience with my sales consultant which was Leah, I will put o It's sad that you can't rate a dealership with no star but for the sake of an awesome experience with my sales consultant which was Leah, I will put one star. I had a beautiful sales experience with because she was very knowledgeable and capable of her job. I know she doesn't work in Landmark Mazda anymore, I hope she lets me know because she deserves all of my friends that wants to buy a car. Contrary to that good experience was misleading facts that the Finance Manager gave us. Okay, I will be honest, when I was looking for a car, I was a rookie. Like a grade 1 kid trying to study college Trigonometry. I didn't know anything about that time. Moving forward, I was amazed on how dirty the whole process was. I tell that point because I did my research and asked multiple sources like a bunch Car Salesmen, Financial Advisors, Financial Managers at dealership, and many more. You might ask how I come with those resources, they were my friends of friends. Alright alright, let's go to my experience. The Financial Manager (small blonde girl) basically ripped us off, oh man, if you see how much I am paying on my car- you will be laughing. How does a $32,000 vehicle became $39,000 in paper. I know I was stupid enough of not checking everything out but c'mon she didn't even let me read it. I can still remember that eagerness mixed with nervousness in her face. What a dump. Also, I asked her if I can refinance the vehicle since I was on high interest rate, she said yes confidently which I believed. Fast forward to now, I called one of the Finance Manager. She told me that the only way to refinance a vehicle was to trade that in. Clearly, that was the opposite thing that my original Financial Manager told me. To add, the manager of the store also plays on this event. I want to say a lot of things about him, the finance manager, and my experience with the dealership but probably Google won't like how I would show my utter vulgarism. PEOPLE PLANNING TO BUY A MAZDA, BUY SOMEWHERE ELSE. SAVE YOUR MONEY AND PLEASE DO READ THE CONTRACT. More

Bad experience, very surprised. Dealership very close to my house. Wanted to buy a CX-5 on last year (2013). Ended up going and buying elsewhere.... Went for first scheduled mainte Dealership very close to my house. Wanted to buy a CX-5 on last year (2013). Ended up going and buying elsewhere.... Went for first scheduled maintenance. Needed to enter three times to the website, chat with somebody there and book appointment: the request never went thru the service guys. Finally I went there in an afternoon, of course nobody from service was present but left a written note for booking, as a customer relation girl told me. No answer. Went for service again elsewhere. This summer wanted to up-grade the CX-5 for top of class one. The guy I'd talked did everything he could to make me going... elsewhere. Finally bought from Weber Mazda. Good luck with your renovations, but I think that not the building needs renos, but the management and staff. A big one. More

I will never buy another car there, ever again and even tho I love my Mazda I will never buy another Mazda again because of these people, the customer service is a joke, they don't return phone calls even tho I love my Mazda I will never buy another Mazda again because of these people, the customer service is a joke, they don't return phone calls even about recalls and I've sent in my transcripts to get my rebate 7 times now, and they still haven't received them. This place doesn't not keep their customer in mind. I will never deal with them again, and will be contacting head office to make sure they know that they have lost a Mazda customer. As soon as they had my money they didn't care about anything else! NEVER AGAIN, and I've given them a second and a third try and they still didn't seem to care. All I wanted was to find out about my recall, I wanted winter tires, and to find out when I would receive my rebate and nothing, it took me calling them and telling them I would be reporting them to head office to receive a call back, but that call back was a joke, I'm starting to think they pocketed my graduated rebate, horrible if you want a Mazda, don't go there!!!! More

I was in the market for an upgrade from my 2008 mazda 3, which I had bought from an old dealer that was a acquired by Landmark Mazda. I was a completely loyal customer for all my servicing but the service w which I had bought from an old dealer that was a acquired by Landmark Mazda. I was a completely loyal customer for all my servicing but the service was gradually decreasing. I was especially disappointed when the service was no longer offered on Saturdays as it meant I had to take time from my work day to get an oil change. Due to shuttle times and my work location, I would regularly miss 2-3 hours from my work day. On one occasion they forgot to pick me up, on several occasions they were late. On another occasion after servicing, my trunk no longer opened when I pulled the lever. I didn't follow up until my next oil change (because of the inconvenience of getting to the dealership) and at that time, I was told that the lever had been manually locked. I have no idea how that is done (I'm the only driver of my car) and my assumption is that someone in their service dept did that to get me to come back and go through a costly inspection. I was not charged, however. In October 2012 I asked them to appraise the value of my mazda, which had only 62,000 km on it. They told me there was $4k worth of body damage (I had already appraised the damage as only $3k) and said they would give me $3k unrepaired, or $7k repaired. I was treated condescendingly by the used car sales manager and the general sales manager when I started to push back about the trade value. I am a professional woman in my late 20's and was disgusted by their attitudes towards me. I did not buy another mazda, and I got $5k more for my unrepaired trade-in, essentially black-book value, at another dealership. More

I purchased my 2006 Mazda 3 from Jarman Mazda because of their focus on customer service and excellent, low pressure sales approach. Included in the price of the car was a free lifetime oil change progr their focus on customer service and excellent, low pressure sales approach. Included in the price of the car was a free lifetime oil change program, no strings attached. The implication being that this would engender customer loyalty and future business, either a new car purchase or service. I was very happy as a customer of Jarman. The Jarman Mazda franchise was purchased by another auto group after the meltdown of General Motors in 2008-2009 and reopened as Landmark Mazda on the site of the former Stedelbauer Chevrolet dealership in Edmonton. Presumably to try and maintain the former Jarman customer base and loyalty, Landmark reached out to me as a former Jarman customer and indicated that they would continue to honor the lifetime oil change program. I figured that I would continue to take advantage of the program and give Landmark a chance to earn my future business. I have received about 3 or 4 oil changes since the change and for the most part, the experience has been ok. Although, unlike Jarman, there is a much stronger up sell from Larry in the service department. Once I booked a first thing in the morning appointment and indicated that I would be waiting for my car. I was told that it would take about an hour.....I was there for 2 1/2 hours. No explanation, no apology at the time. About two weeks ago when I booked my most recent oil change, Larry argued with me on the phone as to what service was required on my vehicle for 96K km. My read of the service manual was and still is that is required is an oil change and cooling system flush. He indicated that I needed a "major service" at 96K but we made the appointment anyway. My assumption being that I would get my oil change and be on my way. When I arrived at the dealership this morning, Larry indicated that Landmark had changed the lifetime oil change program and would only honor it if ALL scheduled service was completed by their service department. This was the first I had heard of this....after I arrived at the dealership for my service. My issues with Landmark are myriad, but it boils down to: 1. Unilaterally changing the lifetime oil change program without notifying their customers. I can only assume that they are strapped for revenue and are hoping that this change does not destroy customer loyalty and future business. 2. Poor communication with me, the customer caused me to waste my time today. Larry did not indicate on the phone that if I didn't agree to the "major service", which looked like it was going to cost upwards of $750 I could not get my oil changed. Further, I had made no plans for an extended service call and planned to wait for my oil change. Larry would have me waiting all day. 3. Larry is wrong about the required service for my car at 96K! Makes me think he is the stereotypical, slimy dealership service guy. I may have agreed to have them do not only the oil change but the scheduled coolant replacement had he not been a liar and a cheat. One of the reasons I bought a Mazda because the scheduled maintenance program was relatively light when compared to other cars. I don't think its right that guys like Larry feel they can change the rules and screw their customers. Boycott Landmark Mazda, they suck. More