Lallier Honda de Hull

I had a terrible experience at Lallier. From day one, where I asked for the CARFAX report and required 4 follow up requests and did not actually get until I do a bad Google review. They exp From day one, where I asked for the CARFAX report and required 4 follow up requests and did not actually get until I do a bad Google review. They explained this to me and I accepted their explanation. So I went to test drive the car. Upon turning on the car I got 4 separate sensor warning messages. I told them this was a concern. They said do not worry, likely not much, but either way they would address. When I said it still seemed too risky, they mentioned a 90 day warranty that comes with all car sales. So I negotiated a purchase price. They fixed the warnings by doing a fairly significant repair. When I asked if this repair would be covered by the 90 day warranty they said no it would not. I was upset and said this made no sense and I was sure if I do not purchase the care the next buyer would get this warranty. They still refused. It was not until I said I wanted a refund on my deposit did they agree it should be covered. I really wanted this car so I did not let this poorly managed situation stop me. This car was a “Honda Certified” car, meaning it had to go through an extensive check. When I took it to my mechanic, he found a number of issues, including 3 alone that should have prevented the car from getting the “Honda Certified” tag. The car was in terrible shape in relation to the price and the promise of quality that “Honda Certified” is expected to provide. Thank goodness I had the car checked out by my mechanic. More

J'ai eu une très bonne expérience chez le concessionnaire Lallier Honda à Hull. L'ensemble du personnel était sympathique, compétent et ils ont fait leurs mieux pour m'aider à trouver la voiture parfaite. Dè Lallier Honda à Hull. L'ensemble du personnel était sympathique, compétent et ils ont fait leurs mieux pour m'aider à trouver la voiture parfaite. Dès mon arrivée, je me suis senti accueilli et valorisé en tant que client. Ils ont fourni un processus d’achat fluide et sans stress, et je ne pourrais pas être plus satisfait de ma nouvelle Honda Civic 2021. Le professionnalisme du concessionnaire et son dévouement à la satisfaction du client mérite mon 5 étoile. Merci Mr.Letellier pour la prise de possession tout c’est bien déroulé. Je recommande fortement Lallier Honda à toute personne à la recherche d'un concessionnaire fiable et axé sur le client. More

Excellent service, rapide. Le vendeur Jonathan Cyr était excellent, efficace et nous a trouvé très vite une auto à notre goût et à notre prix. Le Honda HRV a été livré avec b Le vendeur Jonathan Cyr était excellent, efficace et nous a trouvé très vite une auto à notre goût et à notre prix. Le Honda HRV a été livré avec beaucoup d'options, nettoyer au complet et avec beaucoup de piëces neuves. More

félicitation à toute l'équipe toujours très satisfaite et Serge fait un beau travail à votre auto intérieure et extérieure et un merci spécial à Anne 😀 Serge fait un beau travail à votre auto intérieure et extérieure et un merci spécial à Anne 😀 More

Ils sont rapides et efficaces. Michel a tout fait pour me trouver un rendez-vous. Michel a tout fait pour me trouver un rendez-vous. More

J’ai adoré le service chez Honda ils m’ont aidé à trouver le véhicule que je voulais. Les gens sont très accueillant merci beaucoup !! le véhicule que je voulais. Les gens sont très accueillant merci beaucoup !! More

Receptionist gave wrong info & was rude. I love my 2012 Accord & have the 7 year extended warranty. Last Fall my front windows suddenly stopped working. Called Lallier, told receptionist I wa I love my 2012 Accord & have the 7 year extended warranty. Last Fall my front windows suddenly stopped working. Called Lallier, told receptionist I was under 7 year warranty, regardless, she told me this problem was not covered under the warranty - I beg to differ. I went to a Honda dealer in Ottawa & sure enough...of course it was covered under warranty - they fixed it. So I spoke with the Hull manager. He tells me that the reason I was 1st told it wasn't covered is because I hadn't had the transmission fluid changed, which is a warranty requirement?!...I always bring my car in for regular oil changes and they tell ME if/when warranty requirements are due...as they have in the past. Manager tells me "it's my responsibility to ensure these warranty requirements get done". How am I to know this? I'm not a mechanic - I'm a 63 year old woman!...and Honda hasn't shy'd away in the past to tell me other warranty services were required - have always had required warranty services done and have always relied on the dealership to advise me. The manager tried putting me at fault - imagine! I took a different stance. I then asked him to explain to me "what does the transmission fund have to do with faulty electrical switches"... all he could say was that if you miss one of the warranty requirements...your warranty is null. He told me he'd handle it and to just bring my car in asap to gave the trani fluid changed and he'd fix himself up with Honda to ensure Ottawa dealership gets the ok to cover the cost of the faulty electrical switches. Shame on you Lallier for letting a good loyal customer down. It's up to YOU to inform ME when warranty work is manditorily required - you've done so in other inspection visits. Give it a break! Admit it when you're wrong. Ottawa dealership said it was negligent on your part. I guess I can't trust you with my extended warranty requirements but you were quick and determined to sell it to me as a benefit. Thank goodness I know differently & I don't easily give in when I know something is just not quite right. Don't be so arrogant and advise your receptionist to deter her inaccurate opinions and misinformation - READ the warranty and take care of your clients and inform and ensure ALL warranty requirement's are made known to the client. Imagine! being told I should have read the full extent of the warranty agreement!...give it a break - that's for you to tell me especially when I always regularly bring my car in to your branch for servicing & routine check ups. Salesmen are great and informative - it's the service centre that's at fault and unfortunately unreliable. This mistake of yours almost cost me my warranty. More