Laking Toyota

After sales experience is terrible. Avoid service department at all costs. Takes weeks to get an appointment, work is rarely completed on time and they always look to find something to Avoid service department at all costs. Takes weeks to get an appointment, work is rarely completed on time and they always look to find something to charge you with, even if you there for warranty work. More

Brought my Tundra in for front strut change. The service manager said the parts they ordered were wrong so they ordered the correct part. They called back and said they could not get the bolts o The service manager said the parts they ordered were wrong so they ordered the correct part. They called back and said they could not get the bolts off, so for $2500 they would cut off the lower control arms and install new ones. I took my truck to a real mechanic. He changed the struts for 300 and managed to get the bolts off to change the struts. The struts they ordered were not even OEM. They were cheap shocks and they charged 600 I could have bought them for 500. Would not recommend Do not bring your vehicle there for service. More

Service is an absolute joke. Tried charging me for a warrantied sensor job. One guy told me one hour labour. Then the MANAGER calls me to tell me they need more work done to cali Tried charging me for a warrantied sensor job. One guy told me one hour labour. Then the MANAGER calls me to tell me they need more work done to calibrate the sensors. went from 2 hours of labour then when i call him back 5 minutes later to ask more questions they decide to make 3 hours of labour! 2 different guys giving me 3 different answers. Why pay for warranty if i got to pay for all this. Do not recommend, bring it anywhere else than Laking. More

Terrible experience with service dept. , technician broke timing chain cover while trying to replace my A/C compressor, had to order parts from USA, kept truck 15 days. $ 1,900.00 this time , technician broke timing chain cover while trying to replace my A/C compressor, had to order parts from USA, kept truck 15 days. $ 1,900.00 this time, $ 1,390.00 a month earlier to replace PRNDL shifter, technician broke first unit and had to order a new one, sent home in rental again! When I picked up the truck it was filthy and gutless; was in limp mode! More

Recently had some work done on a recalled airbag and needed a wheel bearing replaced that was making a lot of noise. I received a call and was told during the disassembly of the caliper and mounting br needed a wheel bearing replaced that was making a lot of noise. I received a call and was told during the disassembly of the caliper and mounting bracket on the right rear wheel (to access the wheel bearing) that the bolts were previously cross threaded and ALL the threads pulled out of the mounting bracket. Was told an entire new mounting bracket AND caliper were required. Parts and labour just under $1000. I thought about it a while and realized the caliper doesn't have threads, just the mounting bracket. Called back and was told the caliper and mounting bracket were sold only as a set... something I later discovered was not true. The parts were on backorder with no ETA. I decided I was going to fix this myself and went in to pay for the wheel bearing work that was done. Thy tried to dissuade me and said the car was not in condition to drive due to the unsecured caliper. I told them I would secure it or tow it and fix myself, and took my keys. The next day I got it home and found the bolts were just inserted into the mounting bracket holes. I tried to insert them and thread them on. Guess what? They started to thread on, but one was a bit tight. I cleaned and chased the threads as a little loctite was in the threads, put the bolts on and torqued them down and they were not cross threaded. 20 minutes later, nothing wrong with this caliper or mounting bracket! After some research I discover these mechanics are not paid by the hour. They get commission on parts and they get a rate paid per part changed that is pre-determined. So they really aren't mechanics, they are salesmen, and yes some of them are dishonest. Not a good system for the customer if a dishonest mechanic is working on your vehicle. A dishonest mechanic will falsely claim certain parts are broken, especially ones that will earn them more commission and will actually take far less time to replace them that is pre-determined by the shop. This way they can make a lot of $$$ in a short time and on a daily basis. If the pre-determined time to change a part is an hour, and it takes them 20 minutes, you're charged an hour shop time and they are paid an hour. Additionally, I do some work myself on the car and purchase Genuine Toyota parts from a dealer in Southern Ontario and they are far cheaper than the parts that Laking Toyota charge. I'm going to guess that the mechanic/salesman inflates the price further in order to get his commission. If any mechanic at Laking Toyota tells you something is leaking, or making a funny noise on you car that you yourself haven't noticed, be sure to decline this extra work. I still can't believe they were going to change a part that had nothing wrong with it and quoted me $1000. I was also told my water pump is leaking and belt tensioner is about to fail. Ya right. Like I believe you. I'm planning to go in and discuss this series of events with Laking management, but doubt anything will be done. More

Dishonest insulting Do not abide by OMVIC regulations Attempted to buy a car they played games Attempted to buy a car they played games More

Terrible service and unreliable mechanics.. If you must have them do service.. Check their work. Had a wheel fall off twice. And other damage to vehicle.. Just had a recall done and peices tjey removed no have them do service.. Check their work. Had a wheel fall off twice. And other damage to vehicle.. Just had a recall done and peices tjey removed no longer line up.. Too bad next dealer is a 100 miles away. But i will travel it if i ever neef anything serviced. Never again beware!! More

We very recently purchased a used vehicle from Laking Toyota. Our salesperson was Austin Viau. He was very pleasant always and helped us find the right vehicle for our needs. We would highly recommend A Toyota. Our salesperson was Austin Viau. He was very pleasant always and helped us find the right vehicle for our needs. We would highly recommend Austin to anyone looking to purchase a new or usedvehicle. Tyra Coutu guided us through the financial process , very helpful. Everyone at Laking Toyota work together to make sure their customers leave satisfied. More

So Very pleased with my pre-owned vehicle and with the amazing staff! Jacob (Jakes) was super friendly and helped us find the perfect car. amazing staff! Jacob (Jakes) was super friendly and helped us find the perfect car. More