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893 Reviews of Lakewood Chevrolet - Service Center
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October 25, 2016
Friendly, knowledgeable staff I have been going to Lakewood Chevrolet for the remainder of my warranty work on my vehicle and will continue to use their service in the future. I have been going to Lakewood Chevrolet for the remainder of my warranty work on my vehicle and will continue to use their service in the future. The staff are very friendly and helpful. The service is great and offering a shuttle service is an excellent added bonus. More
by Judy Huck
Employees Worked With
Cory Bates, Erika Hygard
October 19, 2016
Excellent Service. I highly recommend this dealership to everyone, all the staff were very knowledgeable, friendly and very helpful. I had my car back 8 hours after I dr I highly recommend this dealership to everyone, all the staff were very knowledgeable, friendly and very helpful. I had my car back 8 hours after I dropped it off, it runs perfectly. Thank you so much to Erika for finding the warrinty, it didn't cost me a dime!!!!, and thank you to Floyd for the ride home and back to the dealership to pick up my car. The staff there are great. More
by Carlie
Employees Worked With
Floyd Cunningham, Erika Hygard
September 25, 2016
Poor quality workmanship then intimidated by Service Manager I have taken my car to Lakewood Chev several times since I bought my car through another dealership. I left that dealership and several others with a I have taken my car to Lakewood Chev several times since I bought my car through another dealership. I left that dealership and several others with a very bad taste in my mouth, I came to Lakewood because of a reputation of doing good work and courtesy etc. and hoped that I finally found a dealership I could trust to repair my vehicle properly. Well the relationship started off good, but quickly went down hill. First a worker in the shop scratches my car when I am talking to him, inadvertently it appears, but all the same, you would think more care would be taken. Then I was over charged for an oil change that I shouldn't have even been charged since the oil pan was leaking after 30000km. On top of that they charged me $20 more for the oil change, than what I pay at another dealership.There was also more time taken than needed for repairs. This is because I came to an appointment time, but the car was left for sometime before it was even looked at. Next, this last visit, I had to get the oil pan gasket done again, this time at 54000km. It was one year before that I had them do the gasket, and it wasn't done correctly. There was also a recall for a key chime that needed the computer to be flashed, which I was told would take an hour. I found out about the leak when I took it to a different dealership to get the oil changed. I contacted the service manager Paul, who said to get the car in at my earliest convenience and they would do it as quickly as possible. So I told him I could come in the next morning around 11 and he said they will take care of it right away. So I get there and drop the car off, and watch as they drive it into the bay. My wife and I go to the waiting room and I started to look at newer vehicles. I walk back as and how they are doing after a half hour or so, and the car is no longer in the shop, it has been parked out back. When i asked the service personel whats going on, he said the one mechanic had to leave that is going to work on it, but that it would be an hour or so before they could do anything. I told them I had to be out of there by the latest 2:30 as I had meetings to make, I was told no problem by then. So I asked for a rental. I was picked up by Budget who brought me to their store. Once there I see smaller cars, but mostly trucks. I asked for a smaller car, as my car is a sonic, and they said all gm cars were recalled and all they had for my was an equinox. Knowing this vehicle, not liking it whatsoever and knowing that the gas mileage is nearly 3 times what it is in my car, I didn't want that, I want the nissan sentra that was sitting there. They said I couldn't have it, that it had to be a Gm vehicle or GM would not pay them. So I had them drive me back to the dealership. I check on the car and is was just being looked at. I got one of the salesman to let me try their malibu demo out so I could get a package delivered to the post office while I was waiting. I went to do that cam back and they still were not done. Now being 2:10 I was starting to get worried that I wouldn't be able to make my meeting. Service advisor says, ht shouldn't be much longer. and that I should be out there by 2:30. At 2:45, I was very upset and went to the service manager to complain. He began to intimidate me by mimicking what I was saying and then trying to tell me I was not a businessman because of the way I was reacting. My time is worth over $200 hr, and when I am on set producing a film, that rises to $1000/hr. This man was incredibly frustrating and his behavior was intolerable. I raised my voice as he became more intimidating until he finally retreated back to his office closing the door , then having a few other larger employees come around and make a presence, more intimidation, after I told him well I could also sue for the money I am losing, and he dared me to. I don't know if he sent nice guy Danny over to try an intimidate me further, but I get along good with Danny and so we talked and I told him what happened. I was so mad I could barely contain myself. I will never go back to this dealership again. I don't understand why GM in Alberta has seemed so pathetic. I have been to nearly every dealership north of calgary and in the edmonton area, and everyone of them in one way or another has either lied, deceived, damaged, intimidated or wasted my time, and frankly I am sickened by this. On the other occasions I have had the head office of GM in Oshawa to get them to make things right, which most times were willing, but even then I was fed deception. GM seems like they have lost their way with customers. I have watched for several years and have seen only one dealership that kind of treats me okay, but it is not this one. I feel that I should have a written apology from the service manager himself, and I should be compensated for some of my time at least that they had wasted because they chose not to work on my car immediately as I was told, and further my expenses for having to come back and wast more time because the gasket rent GM vehicles as a courtesy vehicles is restrictive and unacceptable, since due to branding the head office thinks it is better for their customers to only use gm vehicles, which wouldn't have been so bad if they had one, but since they did not I should have been able to rent whatever it was I wanted. I was almost ready to buy another car from them, but I will not because I do not have a reliable dealership to take the vehicle in for maintenance and warranty work. I have totally lost faith in GM and I don't think I can support the company anymore. I am considering making this more of a public issue than it is since I know I am not the only one and something must be done to better the way customers are treated. More
by Justice
Employees Worked With
Paul Hrynew
September 19, 2016
Amazing service from the service department after a 3 hour drive, my chev duramax went into limp mode. the def and check engine lights were on. i stopped at the nearest chev dealer and was told after a 3 hour drive, my chev duramax went into limp mode. the def and check engine lights were on. i stopped at the nearest chev dealer and was told they could not help me until a week from today. that was no good to me as i was in edmonton area to pick up a fifth wheel holiday trailer for my mother. i checked online for more dealers in the area and at 1:45 in the afternoon, lakewood chev was the first i called.i was told that if i could get it there by 2:30, they would be happy to diagnose and let me know if they could fix by the end of the day. so off i went up hwy 2 at 89 km/h.i arrive at lakewood at 2:34 and was ushered right in the service bay before i could even get out of my truck. wow. Dan the service writer had the paperwork done in a few minutes and told me his top tech would get right on it. after a 15 minute wait in the waiting area ,Dan came and found me and said they had diagnosed the issue(DEF tank heater) and had already found the replacement part. would i be willing to have them fix it right away? ABSOLUTELY THANK YOU VERY MUCH!!!!. then he proceeded to tell me that there was a special bulletin on the problem and it would be repaired at no cost to me. Dan, you just made my month sir. after pointing me to the restaurant across the street he said he would call in about 2 hours,as soon as it was done. so off i went for lunch and a beverage to collect myself and killed an hour and a half watching baseball highlights. as i was walking back onto the lot, Dan was coming out the service bay to meet me to tell me it was just finished, come on in and sign the paperwork and you can be on your way again. i am blown away by the service i received from lakewood and will be going there again if i am in the market for sure. to be treated like royalty when i am an out of towner and haven't even dealt with them before is a testament to a code of service which has been sorely lacking in most places for far to long. thank you again DAN, and your team. you turned a xxxx day into a good one. More
by dan p
Employees Worked With
Dan Boulet
August 31, 2016
The only dealership I ever want to deal with I usually hate all things car dealerships, but lakewood has been so amazing I will be buying chevys and servicing them there for as long as I am able. I usually hate all things car dealerships, but lakewood has been so amazing I will be buying chevys and servicing them there for as long as I am able. They treat me with respect and especially treat my time with respect, I always know what it going on with my vehicle and that they are working hard for me. Love lakewood. More
by Joanna Gajdos
Employees Worked With
Cory Bates
August 19, 2016
Consistent and Fair Service A couple of years ago I purchased my first brand new vehicle here and since then I have always brought my vehicle to Lakewood for it's ongoing mainten A couple of years ago I purchased my first brand new vehicle here and since then I have always brought my vehicle to Lakewood for it's ongoing maintenance. Every time, literally, the service has been fast, friendly and there is never any push to up sell. They always get the work done when they say they will and it's always a relief to be treated with respect. As a female, I've had horrible experiences with other dealerships condescending me and trying to sell me stuff I don't need. Thank you Lakewood to just treating me like a regular customer. More
by Coral
Employees Worked With
Can't recall the name of the services persons
August 10, 2016
This is how service should be Erika displayed excellent communication, kept me advised as work progressed, displayed a clear and confident understanding of the symptoms and solutio Erika displayed excellent communication, kept me advised as work progressed, displayed a clear and confident understanding of the symptoms and solutions. Additional issues were discovered and resolved. Because the one of the issues was warranty and the parts were a day away, a rental was kindly offered and much appreciated. I know that the service center is very busy but Erika consistently made the intention to own the case from start to finish. It is much appreciated. More
by MandatoryMoniker
Employees Worked With
Erika Hygard
August 08, 2016
Beautiful day and was locked out of my Camaro.. I would like to say the service at Lakewood was amazing. I was frustrated because I had the day off and the sun was out and a Camaro sitting in the g I would like to say the service at Lakewood was amazing. I was frustrated because I had the day off and the sun was out and a Camaro sitting in the garage. James walked me over to the parts department and within minutes Darren had my new key and on my way home. Thank you guys! More
by CamaroZL1
August 08, 2016
Out of town customer. I was travelling to Edmonton from northern Alberta and experienced some vehicle trouble. The service team at Lakewood fit me into their schedule and c I was travelling to Edmonton from northern Alberta and experienced some vehicle trouble. The service team at Lakewood fit me into their schedule and completed the work quickly and professionally! Thanks to Cory and the tech who worked on my vehicle! I would recommend this dealer to anyone. More
by techtrician
July 29, 2016
Great Dealership This place has such friendly employees and dealers. They sure did deliver what they promised. No long wait and the staff were happy to help. Great ov This place has such friendly employees and dealers. They sure did deliver what they promised. No long wait and the staff were happy to help. Great overall staff & service. More
by Parvinder Mangat
Employees Worked With
Erika Hygard
