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893 Reviews of Lakewood Chevrolet - Service Center
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November 26, 2016
Amazing! I brought my car in to get my winter tires put on. Dwayne came to remind me that I was due for an oil change and that it was free! Everything was done I brought my car in to get my winter tires put on. Dwayne came to remind me that I was due for an oil change and that it was free! Everything was done in a timely manner and the staff were all very friendly! Thanks Lakewood! More
by AndreaR
Employees Worked With
Paul Hrynew, Dwayne Lucas
November 22, 2016
Great company I had the pleasure of working with James, he was great, answered all my questions and kept me updated all the time, it was refreshing to work with som I had the pleasure of working with James, he was great, answered all my questions and kept me updated all the time, it was refreshing to work with someone who cared about getting my vehicle fixed as fast as possible. My SUV is running great now! More
by 23/08/11/28/05/14
Employees Worked With
James in service
November 21, 2016
Service Department - Vehicle Repairs and Troubleshooting The Service Advisor Erika Hygard is always a pleasure to deal with. Courteous, helpful, patient, polite knowledgeable and professional are only a few The Service Advisor Erika Hygard is always a pleasure to deal with. Courteous, helpful, patient, polite knowledgeable and professional are only a few of the great qualities this employee offers to her customers. The entire team at this dealership is great to work with, as we have purchased two vehicles and booked many service appointments and never had any issues. Thank you Lakewood Chevrolet. More
by mcenturi
Employees Worked With
Erika Hygard
November 18, 2016
Service call back time It took 1.6 days to hear back from Cory B. re.the status of our Cruze. When my wife called, suddenly the parts had just arrived and there was no expla It took 1.6 days to hear back from Cory B. re.the status of our Cruze. When my wife called, suddenly the parts had just arrived and there was no explanation why we had not been updated before. More
by Jeff Johnsson
Employees Worked With
Cory Bates
November 17, 2016
Erika is amazing! Being a fleet customer, I have dealt with several dealers, however when it comes to Chevrolet vehicles, I will ensure my fleet will come specifically Being a fleet customer, I have dealt with several dealers, however when it comes to Chevrolet vehicles, I will ensure my fleet will come specifically to Lakewood Chevrolet in Edmonton. Erika goes above and beyond with explaining details of repairs and assist with getting my repairs completed faster than any other dealer I've dealt with. Her "Yes" mentality always gets the job done fast and efficiently. I can always count on Erika get the job done. If I have any friends, family, or colleagues ask for a place for Chevrolet service to be done, I always make a point to tell them to see Erika at Lakewood Chevrolet first so they can experience the best and most fantastic service ever! More
by GM Fishbowl
Employees Worked With
Erika Hygard
November 16, 2016
Worst warranty work ever READ THIS before you service run Like the wind from the service shop. It has taken 5 visits and the loss of my truck for a total of 7 days to repair a tire issue and then they tr run Like the wind from the service shop. It has taken 5 visits and the loss of my truck for a total of 7 days to repair a tire issue and then they tried to blame another dealership for damage that they have done to my truck. I did contact Kerry Russell once the problem with vibration started after the first visit, and this is what has transpired. visit 1- at service for 1 day. I had a vibration ion front tire. they said they balanced all my tires and it was good Visit 2- at service 1 day. the vibration was now on the rear. They said I suddenly had a bad rear tire. they ordered me a new one. Visit 3- at service 1 day replaced my rear tire and said the truck was fixed. Visit 4- at service 3 days. the vibration was worse on rear. they said they balanced all tires and pico tested. took them 3 days to realize that the new rear tire was bad. they drove the truck with anther trucks same tires on rear and it was good. Service manager told me he could not give me those tires because the serial number on the tire is to the vehicle from GM. I called GM and they just laughed. Ordered me a new tire and gave me back my truck that I left with half a tank of gas empty. visit 5- the put new tire on truck and said all tests showed everything good. shop foreman phoned to tell me this. He then questioned if anyone else touched the truck. I told him Ron Hodgson took it for a test drive between visit 3 and 4. They tried to tell me that Ron Hodgson damaged my wheel. Interestingly enough it was the same wheel they replaced the tire 2 times and removed from the truck numerous times for balancing. At this point they costed me lost time for my wife from work and me running back and forth to the dealership, about a half a tank of gas trying to fix a tire issue. Damaged rim which happens to be a polished 20''. The worst is the lieing about doing the damage, lieing about wheel serial numbers, poor poor service. Stay away at all costs. This is the 3rd bad experience from service. Last time it was a poor alignment the Ron Hodgson repaired at my cost, and the other time they tried to say I damaged my own car after their work which the car was never driven. More
by rilcoat
Employees Worked With
Kerry Russell, Alphonse Bilodeau, Dan Boulet
November 14, 2016
Great Service Experience It is almost three years I have been bought an Equinox from Lakewood Chevrolet, in starting I was not satisfied with the service department dealing, b It is almost three years I have been bought an Equinox from Lakewood Chevrolet, in starting I was not satisfied with the service department dealing, but after I encountered with Erika Hygard, I never had any problem, and she makes every service experience relaxing and satisfying. The professional and trustable employee like Erika Hygard builds up the reputation of the organization. More
by Bikram
Employees Worked With
Erika Hygard
November 13, 2016
great service on the weekend On Saturday morning while leaving the city my 08 Tahoe began to sputter and jerk with all kinds of messages popping up on the dash board display. Drov On Saturday morning while leaving the city my 08 Tahoe began to sputter and jerk with all kinds of messages popping up on the dash board display. Drove directly to Lakewood service department with visions of transmission or transfer case replacement dancing in my head. But I was greeted by a very friendly and knowlegeable service rep . Erika put my mind to ease with her confident analysis of the problem and confirming there was a service notice on the problem and would be repaired today at no charge. And it was I was on my way in under 3 hours. From what could have been a very depressing weekend turned out to be exceptional, Erica , the mechanic and GM exceeded all my expectations with excellent service, and repairing an 8 year old vehicle free of charge because they had identified an issue with a component, knew there was an issue, and fixed it hassle free. More
by Stumpy
Employees Worked With
Erika Hygard
November 05, 2016
Loss of Air to Rear Suspension The staff in the service department were great. The service advisor (Erica) took an actual interest in my problem to try and solve it. She made a Frid The staff in the service department were great. The service advisor (Erica) took an actual interest in my problem to try and solve it. She made a Friday appointment for me in order to ensure the problem was looked at sooner than later. More
by Tahoe12
Employees Worked With
Erika Hygard
November 02, 2016
Service re: Erika Hygard Very helpful, honest and friendly. Really appreciate that. Advised and serviced recalls that I wasn't aware of. I would recommend anyone needing servi Very helpful, honest and friendly. Really appreciate that. Advised and serviced recalls that I wasn't aware of. I would recommend anyone needing service help to see Erika Hygard. Very happy. Thanks! More
by Kerry Garbaria
Employees Worked With
Erika Hygard
