Lakewood Chevrolet - Service Center

New car glass breaking and not fixing Bought new 2018 traverse. In just over a year two side windows broke on a clear day (Not vandalism). Dealership replaced the first window with no issu Bought new 2018 traverse. In just over a year two side windows broke on a clear day (Not vandalism). Dealership replaced the first window with no issue (under 5000km), but refused to adequately investigate the condition of the vehicle which had just over 50000km at the time of the break. The only way they would look into it would be at my cost even though the car is under its 60000km warranty. Asked them to take my concern to GM Canada and they took a full week to tell me that they will not cover it. Had issues with GM Canada when I phoned them as well, but that's for another review. DO NOT BUY from Lakewood Chevrolet. Their service is good until something goes wrong and it may be on them to cover. More

Awesome and professional Service was great I was in for a short period of time. All questions were answered professionally Polite and courtesy Clean facilities I will b Service was great I was in for a short period of time. All questions were answered professionally Polite and courtesy Clean facilities I will be back More

Very Impressed! This was my first service appointment at Lakewood and I must say, I am impressed. Although I purchased my 2015 Chevy Cruze at a different dealership, This was my first service appointment at Lakewood and I must say, I am impressed. Although I purchased my 2015 Chevy Cruze at a different dealership, I will continue to go back to Erika and the guys at Lakewood Chev. Thank you for all the information about my car and the best customer service I have experienced. I would highly recommend. Also, Brad in parts cut me a key, programmed it, came outside in the rain and made sure it was perfect. Prices for parts and service were affordable and fair. Great work! More

Always helpful , always trustworthy, always fair Lakewood is the one dealership that I have complete confidence in . Erika treats you as a friend not as a customer and I have absolute confidence th Lakewood is the one dealership that I have complete confidence in . Erika treats you as a friend not as a customer and I have absolute confidence that you will be treated fairly and honestly. More

Scheduled Oil Change I brought my 2017 Equinox in for a routine oil change. Dwayne took my keys and I was pleasantly surprised to get my Equinox back in 35 minutes. He als I brought my 2017 Equinox in for a routine oil change. Dwayne took my keys and I was pleasantly surprised to get my Equinox back in 35 minutes. He also suggested some further maintenance to keep my Equinox in good working order. More

My transmison broke down. A new transmison was installed by Lakewood. The new transmison began to give difficulty. Lakrwood honored the warranty and went through the transmis A new transmison was installed by Lakewood. The new transmison began to give difficulty. Lakrwood honored the warranty and went through the transmison very carefully until they were sure everything was alright with the transmison. They then did further analysis and discovered the root problem.. Dwayne Lucas and the team did a great job. It took some time, but the problem was finally solved. I am completely satisfied. More

Amazing Experience - Kudos to Erika!! Kudos to Erika Hygard in service!!!😊 Very friendly and helpful attitude. I have been to over 30 service places with my cars across Canada but Kudos to Erika Hygard in service!!!😊 Very friendly and helpful attitude. I have been to over 30 service places with my cars across Canada but this was the place where I felt very very special. I don’t remember any names or faces from any dealerships but I will never forget Erika and I can count on her for my car everytime. She made my visit worthy. And not only her exceptional service but the way she went above and beyond to serve me made me feel special. Keep up the great work Erika!! More

Always a great experience I've purchased all my vehicles from this dealership, and it's the only place I want to deal with. The service is fantastic. Thanks. I've purchased all my vehicles from this dealership, and it's the only place I want to deal with. The service is fantastic. Thanks. More

poor customer service - service visit Lakewood Chevrolet really does not act in a manner that demonstrates their appreciation for the customer. An oil change appointment took 2 hours and Lakewood Chevrolet really does not act in a manner that demonstrates their appreciation for the customer. An oil change appointment took 2 hours and left my car on the lot stating that none of their service employees were able to drive a standard shift vehicle, re-using dirty foot mats, leaving the vehicle dirty from boots, and upon bringing my concerns to Gord being addressed in a very disinterested and dismissive manner. I will not recommend Lakewood Chevrolet for service nor will I be returning to this location for any matter. More

Exceptional Customer Service Thank you Lakewood Chevrolet for your speedy service and accommodation to assist me in being able to get my vehicle up to the standards I required! Y Thank you Lakewood Chevrolet for your speedy service and accommodation to assist me in being able to get my vehicle up to the standards I required! Your amazing compassion and going above and beyond in a time sensitive situation. I truly appreciate it and will definitely be coming back! Paul and Dan were absolutely excellent. I can’t thank you enough! More