Lakewood Chevrolet - Service Center

I’ve dealt with James and Elizabeth both are excellent to deal with very punctual in responding to concerns and questions deal with very punctual in responding to concerns and questions More

Reliable customer service. Transportation to and from the store service was great. I recommend the dealership. Transportation to and from the store service was great. I recommend the dealership. More

I purchase a Silverado 2500 in April 2021 and I pick it up in May 2021, the purchase went on without issue, the sales service was excellent. Just as a note, I live about 1 hour from the dealer, so shutt up in May 2021, the purchase went on without issue, the sales service was excellent. Just as a note, I live about 1 hour from the dealer, so shuttle does not work and going 2 cars does not make sense, meaning that i wait for my truck on site. The service on the other hand was not very good right from the start. They ask for 3 days to prep the truck with the options that I added (3M and tonneau cover), when I came to pick up the truck, the 3 M was not installed, so I rebooked to return to the dealer to install the 3M. When i return to pick up the truck after the 3M install, i noticed that the truck had not been washed prior and the 3M had numerous bubbles, it had to be redone. About 6 month later, i noticed that the image on my back up camera was intermittent. At the following oil change I ask that they quickly troubleshoot the back up camera, since it is intermittent I ask to check it quickly and move on with the oil change. I waited 4 hours and had to cancel all my other appointments that day and that a new camera was on orders. After that appointment, i was not very happy so I called the service manager and explain that I was quite disappointed with the service since i purchased the truck, He said that he understood and will right a not to my file that I was coming from out of town and that I was always waiting for the vehicle and that should be kept in mind when setting the future appointments. About 3 months later, I return for another oil change and they had received the camera in the mean time. I advised the service person prior going that I had to be gone from the dealership by 13:00 at the latest because i was working, the service advisor ask that I come at 08:00, which I did. At 12:50 I went to the service desk and ask about my truck, I was told that they were just about to begin the oil change, I was in shock, this was the very next appointment after may talk to the manager... I took my truck with out the oil change and went home. I change dealer since More