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891 Reviews of Lakewood Chevrolet - Service Center
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May 02, 2023
Took my car in for an oil change and servicing. Jaimee was excellent and explained everything to me. They brought my car around right to the back door. As a senior I really appreciated that. Thank Jaimee was excellent and explained everything to me. They brought my car around right to the back door. As a senior I really appreciated that. Thank you. More
by Svwest
Employees Worked With
May 02, 2023
I took my 2018 high country diesel truck in due to not having trailer brakes at either the bumper 7 pin or the box 7 pin trailer connectors. I’ve had the trailer braking controller changed out on warranty having trailer brakes at either the bumper 7 pin or the box 7 pin trailer connectors. I’ve had the trailer braking controller changed out on warranty and I was worried that Module had failed again. I explained this to the service person I spoke with (Jamie) and was booked in. They had my truck for the day and called me in to pick it up with the explanation of “you need to change the 7 pin bumper connector”. I asked about the in box 7 pin connector and the service manager said that was an entirely different issue and they didn’t look at it. They ended up charging my $189.00 and sent me on my way with only telling me what I had told them when I brought it in. I changed out the 30amp fuse under the hood and it resolved both 7 pin connectors. I’ve never been talk to in such a condescending manner by a service manager. I’ve purchased 3 diesel trucks, all high country’s and I’ll never go here again for service or suggest anyone service their vehicles here based on this terrible customer service. I received a follow up call from the dealership asking how my experience was and I explained to them this had happened and the woman on the phone simply said “I’m sorry for your experience. Have a nice day”. Obviously, they do not care about the customer service nor the customers experience. More
by Scott Swann
Employees Worked With
April 29, 2023
Excellent service! Staff are friendly and extremely helpful! If only the service was cheaper, but you pay for the quality! Lol Staff are friendly and extremely helpful! If only the service was cheaper, but you pay for the quality! Lol More
by callison
Employees Worked With
April 24, 2023
My car blew up! Jaime was absolutely amazing at helping me navigate through the process of getting it fixed. Thank goodness it was under warranty. She was honest upf Jaime was absolutely amazing at helping me navigate through the process of getting it fixed. Thank goodness it was under warranty. She was honest upfront and very easy to deal with. She put up with my many phone calls and questions with a smile. I can't say enough hood things or give enough stars to explain. How happy I am with the service I received from her!!! Brenda also was great to deal with. Not sure what department she is in but she answered alot of calls from me and was always friendly. More
by con2412
April 21, 2023
The work was completed within a reasonable amount of time with no issues. Jamie Scully was my advisor who provided excellent service. with no issues. Jamie Scully was my advisor who provided excellent service. More
by Pat
April 18, 2023
I had a great experience bringing in my leaky 12 year old "Queenie. They found all her leaks and she is just humming now. Kirsten was my service advisor and she kept me in the loop on everything being done. "Queenie. They found all her leaks and she is just humming now. Kirsten was my service advisor and she kept me in the loop on everything being done. I needed my car back as soon as possible and Kristen advised me that the Technician actually stayed late after the service centre was closed and made sure the work was done for the next day, I really appreciated the commitment. Kristen was informative and cheerful that my car repair experience was pleasant and less stressful. More
by Ela
Employees Worked With
Kirsten Kowall
April 15, 2023
Kirsten was extremely friendly and helpful when I brought my vehicle in for its first oil change. She is very professional and investigated another issue that I had mentioned to her and will have to return my vehicle in for its first oil change. She is very professional and investigated another issue that I had mentioned to her and will have to return to have looked at due to time constraints. I have nothing but good things to say about her. More
by jraines
Employees Worked With
Kirsten Kowall
April 13, 2023
this young lady is top notch when it comes to customer service, helpfulness & knowledgeable when it comes to gm products... service, helpfulness & knowledgeable when it comes to gm products... More
by Huff
Employees Worked With
April 12, 2023
James was an amazing advisor to work with. He kept me informed of the progress of the vehicle repair from start to finish. I would highly recommend both him and the dealership for service. He kept me informed of the progress of the vehicle repair from start to finish. I would highly recommend both him and the dealership for service. More
by paul.brelsforth
Employees Worked With
April 10, 2023
Kristen is amazing, she went above and beyond! I was on a work trip in Alberta when my truck had issues and she made sure my truck was fixed and ready to go by the time I had to leave back home! T I was on a work trip in Alberta when my truck had issues and she made sure my truck was fixed and ready to go by the time I had to leave back home! Thank you to Kristen and the mechanics that had to stay overtime to get the job done..I appreciate the extra effort u guys went through to do this for me. I'll be sure to pass on the good work you guys do at taking caring of your customers. More
by Samuelwaylon
Employees Worked With
Kirsten Kowall
