Lakewood Chevrolet - Service Center

There’s always some sort of issue with service. The service manager is extremely condescending and unhelpful for anything, Always. Mechanics recommend expensive, unnecessary parts and services all The service manager is extremely condescending and unhelpful for anything, Always. Mechanics recommend expensive, unnecessary parts and services all the time, don’t diagnose problem after several visits, and refuse to do necessary work, even when specifically requested. Complete lack of customer service. Gave them one last chance & they lied to my face about a very obvious problem & ignored another. Perfect place to go if you enjoy burning $100 bills, several at a time, then go on with your life, with nothing for it. They told me I need and entire power steering system, then no, you don’t. Needed brakes same day they were replaced, ignition coils replaced when it was the BATTERY, need to REMOVE the BUMPER to see openly visible area under it, refusing to acknowledge their other dealership in Sherwood Park documented doing a warranty repair that they did NOT do. And ignore you until the end of day thinking you will just pay and leave. Then the shop manager tells the advisor to change the paperwork after they give it to you, right in front of you!!! None of the service advisors ever call you back when they are “going to check into” something. You have to chase them. Whoever they need to speak to ALWAYS went home early, whether it’s the manager, an advisor, or the tech. ALWAYS. They have NEVER correctly diagnosed, nor fixed, a single thing, with numerous visits, but charge excessively every single time. I did speak to the previous dealership manager. He wasted over an hour of my time, while he chatted with staff, after a scheduled appointment time, then spent the entire conversation on his computer, then did nothing but offer to sell my vehicle for less than 1/3 of its value. Never responded after. More

Very clean and professional really made it easy to have my vehicle and washed would highly recommend taking your vehicle there my vehicle and washed would highly recommend taking your vehicle there More

James was fantastic. He has great listening skills and is very professional. I had my vehicle set for service and he took care of everything I needed done. He has great listening skills and is very professional. I had my vehicle set for service and he took care of everything I needed done. More

Oil Change was completed in a timely manner. Service center was clean and service was quick. Service center was clean and service was quick. More

They handled my repair work on my 2007 equinox in a professional manner. Their assessments were detailed and they also provided prioritization opportunities for repairs that could be deferred later. J professional manner. Their assessments were detailed and they also provided prioritization opportunities for repairs that could be deferred later. John Burke was very helpful and followed up the progress in the vehicle. More

My service writer Jamie and mike in parts went above and beyond they were great to deal and made things happen beyond they were great to deal and made things happen More

Provided updates on what the problem with my car was in a timely manner. The cost estimate for repairs was accurate. Excellent service from Josee. a timely manner. The cost estimate for repairs was accurate. Excellent service from Josee. More

Nice to get a ride from and to the dealership when vehicle is in service. vehicle is in service. More

Great service like always. Jaimee Scull, our service advisor always goes above and beyond to give an excellent customer servcie. Jaimee Scull, our service advisor always goes above and beyond to give an excellent customer servcie. More