Lakewood Chevrolet

I saw a used Volvo advertised by them on CarGuru and although it needed repairs it was nothing I couldn't handle. Their ad also listed an amount for delivery. I rang them up and told them I'd take it fo although it needed repairs it was nothing I couldn't handle. Their ad also listed an amount for delivery. I rang them up and told them I'd take it for the price listed. They tried to slap on a $597.00 "documentation fee", $6.25 "admin fee", and $299.00 "security transfer". Now I don't blame the salesperson, Tatum, for this; she sounded quite young and inexperienced and it's conceivable that she was just doing as told. But the point is dealers shouldn't have "policies" that violate provincial regulations. In this case AMVIC's all-in pricing regulations. When I pointed out the violation, they bumped me over to Manita Baines and I had to argue with her now. She stalled with the dumbest things, like saying she couldn't go further until I provided my email address and a copy of my license - both of which they already had. They finally "agreed" to sell me the vehicle for the advertised price - the thing they're legally required to do. Then they petulantly put $798 under "accessories". When I asked about this, they said it was taxes. So why wasn't it on the taxes line, which showed zero? The way they fraudulently wrote it, I ended up having to pay the taxes on the purchase price AND the taxes I already paid as though the taxes were a material good that I bought from them. Then when it came time to ship the vehicle, they didn't. So the next day they had to hire a flatbed at a higher rate to send it to me, and tried to get me to pay the difference for the problem they created. I was still asking them to send an accurate invoice, rather than the fraudulent one that put "taxes" as "accessories", and they were still refusing, so they cut off communication. Except... It's been 3 years and every 6 months I get a cluster of emails from them demanding I fill out a "How was your experience?" review, including links to this site. So here, Lakewood. You've got your review. Now leave me alone. More

Friendly service. Always kept in contact with me about my vehicles status and went above and beyond Always kept in contact with me about my vehicles status and went above and beyond More

Friendly people, but service is sometimes slow. No other thoughts come to mind, pricing is ok. No other thoughts come to mind, pricing is ok. More

The sales personnel were very helpful in providing a 2025 Chevrolet Equinox which was not in stock and was brought in from Mexico. Chevrolet Equinox which was not in stock and was brought in from Mexico. More

It starts when you drive thru the door. Meeting one of the service staff, Jamie in particular is a nice way to start the day. She is just so good, courteous and knowledgeable. Pleasure Meeting one of the service staff, Jamie in particular is a nice way to start the day. She is just so good, courteous and knowledgeable. Pleasure dealing with her. And of course the service work always seems to be first rate. Thank you Lakewood. More

Great service, friendly staff ! We had a salesman within minutes of getting out of are car to help us ! We were there to purchase a newer truck and ended up buying a new 1500 silver We had a salesman within minutes of getting out of are car to help us ! We were there to purchase a newer truck and ended up buying a new 1500 silverado and a new Equinox all within a few hours of being there are salesman was Jose cruz who helped us meet are every expectation of buying experience! Thank you Jose Cruz! More

Jamie is efficient, prompt and very good at setting up service needed as well as anticipated. Great for me as a customer service needed as well as anticipated. Great for me as a customer More

Jaime provide excellent service advice and kept me informed of progress on my vehicle. She explained the work completed and future service needs. informed of progress on my vehicle. She explained the work completed and future service needs. More

Worked through any kinks. Friendly staff , good environment. Gave us the most for our trade. Jose is the guy to deal with ! Friendly staff , good environment. Gave us the most for our trade. Jose is the guy to deal with ! More

Everyone attempts to please the customers which is often a different goal for some. The end experience is always satisfying. a different goal for some. The end experience is always satisfying. More