Kramer Mazda

I am copying my google review here in the hopes it saves someone from having an experience like I did Avoid at all costs! The experience I had with Kramer Mazda is exactly why people hate dealerships. I wa someone from having an experience like I did Avoid at all costs! The experience I had with Kramer Mazda is exactly why people hate dealerships. I was belittled and bullied by Sales Manager Sam, when I wrote of my experience to the GM I was assured that wasn't how they do business so I went back a second time (no wonder they think I'm an idiot, never should have gone back). When speaking to an employee on my second visit about my experience I was told "yes, Sam is known for being VERY aggressive". Most of the staff on the floor was very new and very inexperienced. In hindsight, I'm guessing this is an extremely toxic workplace and it's shocking they have staff at all. Received a letter six weeks later, well an email between the head of sales and the dreaded Sam that was printed out and mailed to me, offering to buy back a vehicle that I did not purchase with an offer on a brand new vehicle with prices that I was told were not at all even remotely possible on my first two visits. Which leads me to believe they buy back their used vehicles to resell them at even higher prices and scam people into brand new Mazdas. I could write six pages on how much you should not even step foot in this scam of a place. Their disrespect would be laughable if it wasn't so enraging More

It’s been almost 2months and my car haven’t fixed. Poor follow up, keep on saying they will give us a call when a loaner car is ready for us… for 2months?!! Felt neglected, I should have go to another Poor follow up, keep on saying they will give us a call when a loaner car is ready for us… for 2months?!! Felt neglected, I should have go to another dealer and car. One of the worst place to buy a car! More

We bought our vehicle and was charged 500$ for an illegal GPS system which they told us we would have to replace in a year. We got a warning to update and when we tried it told us to contact the dealership a GPS system which they told us we would have to replace in a year. We got a warning to update and when we tried it told us to contact the dealership and police. The dealership has refused to return our calls in 2 months after several messages. These guys are scammers in every way and should not be trusted. We will be filing a police report. More

Traded my bigger SUV for a Mazda CX-5. Lance treated me great as did Susan, Adam and Bradley. Highly recommend Kramer Mazda! Lance treated me great as did Susan, Adam and Bradley. Highly recommend Kramer Mazda! More

Recently purchased a used CX3 and have been happy so far with the attention and service from Cesar, Adam, Bradley and all the others in the dealership. They made a nice personal touch in making the purchas with the attention and service from Cesar, Adam, Bradley and all the others in the dealership. They made a nice personal touch in making the purchase special for my daughter. Attentive, polite, and personable. Has been a week and we are happy with our new to us car. More

We bought a new CX-5 six years ago and have very good service. My wife needed wiper blades changed on a sloppy road day, called ahead, and got them replaced within the hour while she waited. service. My wife needed wiper blades changed on a sloppy road day, called ahead, and got them replaced within the hour while she waited. More

I would give a zero star if I had a choice this company is a scam they blatantly lied on their posting their description of the ford F150 Truck did not match with the vehicle that I have RECEIVED. They sai is a scam they blatantly lied on their posting their description of the ford F150 Truck did not match with the vehicle that I have RECEIVED. They said " starts and runs like a dream. Great condition inside and out". HOWEVER, when I received the vehicle it was the total opposite. It had multiple scratches, windshield damage, inside vehicle damage, rusty spot on the roof, hood damage, AND DOOR DAMMGE, BUMPER DAMAGE, AND THE LIST GOES ON. HORRIBLE MANAGEMENT AND POOR CUSTOMER SERVICE. DON'T TRUST THIS COMPANY! More

I leased a 2021 CX5 from Kramer this spring. The buying/leasing talks with the sales person was exceptional. Everything was very transparent and explained well. I live outside of Calgary and was deb buying/leasing talks with the sales person was exceptional. Everything was very transparent and explained well. I live outside of Calgary and was debating how to get into the city when my new car was ready for delivery. David my salesperson drove out to Speargrass to pick me up and bring me to the dealership. No charge. Later on I had an issue with a tire going flat. The tire ended up needing to be replaced. This was done with no hassle and again no charge to me. I am super pleased with the buying/leasing procedure and followup service. More

Bought a used CX-5 from Kramer. Found marks on the roof. Took the car to Uber Auto body as they suggested. Was told it was a very poorly done hail repair and couldn't have been missed by Krama. Went to Kram Took the car to Uber Auto body as they suggested. Was told it was a very poorly done hail repair and couldn't have been missed by Krama. Went to Kramer Mazda and was told by Sales.manager V.J to bad you are on your own. Of course there was nothing on repair report when I bought it. More

Do NOT buy through James. He will convince you that you need every single add on when you don’t. He’s obviously only after commission. need every single add on when you don’t. He’s obviously only after commission. More