Kitchener Nissan

Approximately 10 days ago, while calling this dealer looking for a new vehicle for my wife, I had the fortune of being transferred to Mark Pilla…..and I state “the fortune” because it truly was! More s looking for a new vehicle for my wife, I had the fortune of being transferred to Mark Pilla…..and I state “the fortune” because it truly was! More specifically, the professional and very friendly manner in which I was initially assisted by Mark, followed by interactions with Victoria in Leasing, Isabella at Reception, and Jeff in Sales, were all very impressive. And the to top things up, when our new vehicle was ready for delivery, Mark sent another great member of the team, Tom Moore, to pick me up all the way in Ancaster. Tom was not only another extremely pleasant and professional Kitchener Nissan team member, but the amount of time he spent with me meticulously going over everything in the vehicle was way over my expectations. Hence, not only did I get a great deal financially, but the overall customer service exhibited by everyone was just fantastic and second to none!!!. Thank you all! More

After several calls and emails I agreed to go into Kitchener Nissan to discuss a new vehicle. Tom Moore was pleasant. However fine details agreed on, were not accurate and contract therefore not vali Kitchener Nissan to discuss a new vehicle. Tom Moore was pleasant. However fine details agreed on, were not accurate and contract therefore not valid. I kindly refused the offer and asked for my $500 to be returned which I was told on two occasions was refundable with no pressure to purchase. Over 12 emails later and 9 days I am still waiting on my refund. Not only was information on my contract not agreed on it was not accurate and changes were constantly made towards pricing etc. I was passed onto to Jeff Buschlen who apparently is passing it onto someone else. This is time consuming and becoming ridiculous. I question there loyalty to customers and honesty. I will continue to write reviews and pursue this until my money has been refunded. More

Tom Moore was great. There was absolutely no pressure what so ever. He did everything he could to make my purchase easy. My Kiks is a great car that my grand daughter and i will drive. The dealership what so ever. He did everything he could to make my purchase easy. My Kiks is a great car that my grand daughter and i will drive. The dealership and other staff made it possible. Go see Tom and Victoria. Thank you Veronica More

Waaaaw I'm super satisfied with the my Vehicle, fantastic job from Tom Moore I recommend his service he is a grate dealer. Thanks guys for your wonderful service fantastic job from Tom Moore I recommend his service he is a grate dealer. Thanks guys for your wonderful service More

What a friendly crew to work with. Gave me the best trade in value for my SUV in comparison to another dealer in the Region. Sales staff went out of there way and treated me above and beyond my expectations. in value for my SUV in comparison to another dealer in the Region. Sales staff went out of there way and treated me above and beyond my expectations. I bought a 2021 Rouge Platinum. I had a competitors SUV and there was no comparison in ride, comfort, gas milage and interior space. I'm now getting double the gas milage to what I was getting from my previous SUV. No need togo any further then Kitchener Nissan for a great deal from there sales staff and all the other departments as well. They truly go out of there way to understanding what your looking for without any high pressure sales. More

Couldn’t ask for a better experience. Tom was super helpful and overall fantastic. Victoria and Tom were very friendly and professional. Love my Qashqai. helpful and overall fantastic. Victoria and Tom were very friendly and professional. Love my Qashqai. More

Very nice and friendly service, my wife and I are very happy with our purchase. Thanks to Tom Moore helping us step by step and make sure we're satisfied. happy with our purchase. Thanks to Tom Moore helping us step by step and make sure we're satisfied. More

My experience purchasing my 21 Sentra was excellent. Thanks to my girl Britney helped me through the entire purchase. She was patient very helpful and fast to answer all my questions 😍😊she went beyond Thanks to my girl Britney helped me through the entire purchase. She was patient very helpful and fast to answer all my questions 😍😊she went beyond to make everything go smoothly🥰I highly recommend y’all check out my girl you won’t regret it 💕 Overall car is amazing 🤩 with a tons of futures🤯❤️ More

I had an amazing experience with the purchase of my new Qashqai at Kitchener Nissan! I had inquired online about a vehicle and quickly received a response from Tom in sales even though it was a Saturda Qashqai at Kitchener Nissan! I had inquired online about a vehicle and quickly received a response from Tom in sales even though it was a Saturday evening. When I went to the dealership, Tom was extremely helpful with going over everything Qashqai’s have to offer and and the different features in the different trim levels. He was able to answer all our questions openly and honestly. The finance process was quick and easy. Victoria was great to work with! On delivery, Tom did a very thorough review of all the features and took his time explaining how to use each one. We even tested out some safety features as my previous vehicle didn’t have the upgraded technology that Nissan’s offer. I was very pleased and excited to take my new vehicle out on the road! I would highly recommend reaching out to Tom if you are in the market for a vehicle, you’ll truly receive the best service! More