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Kitchener Chrysler Jeep Ram
Kitchener, ON
695 Reviews
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August 26, 2011
I was greeted as soon as I looked at a vehicle on the lot. Given lots of information ,with no pressure. The pricing was given with no sit down bargaining. The sales maneger Steve Richards was there to ba lot. Given lots of information ,with no pressure. The pricing was given with no sit down bargaining. The sales maneger Steve Richards was there to back up Cynthia if needed. Bought or leased 24 vehicles in my 75 years. This was one of the most pleasant experiences. More
by David Duncan
Employees Worked With
Cynthia Sharp, Cynthia Sharp
August 26, 2011
I had a very bad experience with the Cambridge Dodge dealer ship for service, so I decided to try Wendell and so far it has been great no complaints at all. The peolpe are very friendly and seem to go o dealer ship for service, so I decided to try Wendell and so far it has been great no complaints at all. The peolpe are very friendly and seem to go out of there way to help and explain what is going on. More
by karenmckittrick
Employees Worked With
JEFF,MIKE, Mike Blake
August 25, 2011
The service is great, Jeff (Service Manager) will always be there to assist for any issues. I have brake problems and Jeff took care of it. be there to assist for any issues. I have brake problems and Jeff took care of it. More
by asifik
Employees Worked With
Jeff Patterson, Mike Blake
August 03, 2011
This is the second car I have bought off of Wendell Motors and had mark as my salesperson. Mark took fantastic care of me as I am single and retired and had not bought a car by myself till now. I lov Motors and had mark as my salesperson. Mark took fantastic care of me as I am single and retired and had not bought a car by myself till now. I love the Chrysler 200. I have owned 2 other Chrysler Seebrings in the past. In fact I have bought all 3 now in the same color, red. I can not say enought about Mark and the Wendell dealership. They keep the same employees for a very long time and it is nice to be able to walk in 4 years later and the same people are still there. I will be dealling with Wendell's and Mark in the future. I will also be recommending this dealership and salesperson to my friends and family. Again it was a very pleasant experience. I can't say enough about this dealership and salesperson. More
by laura kopachinski
Employees Worked With
mark scorfield, Mark Scorfield
August 01, 2011
The service people there are so nice and easy to talk to. The service people there are so nice and easy to talk to. I really had a great experince with them from being in a car accident to having them fix a The service people there are so nice and easy to talk to. I really had a great experince with them from being in a car accident to having them fix a problem for me that the other dealer I purchased it from wouldn't. Thank you wendell's and a very big thank you to Jeanne (can't spell her name) for all your help I really don't know what I would have done without it. Also I would like to add that I asked if there was a comment place and the service lady told me about this website I was so happy for them and they should be recongnized for the hard work and dedicaton to the automotive industry for making our roads and cars safe and for customer service they are the greatest people EVER. More
by ShelleyYoung
Employees Worked With
Jeanne, Jeannine Edwards
July 08, 2011
In February my husband ordered a new 2011 Dodge Durango and traded in his 2004 Dodge Ram at Wendell Motors. We had the pleasure of dealing with sales consultant Wes Grosz. He was very friendly and went ou and traded in his 2004 Dodge Ram at Wendell Motors. We had the pleasure of dealing with sales consultant Wes Grosz. He was very friendly and went out of his way to answer any questions we had. We felt we got a good deal and it was fun negotiating with Wes. We were pleasantly suprised with the level of communication as Wes provided many updates as to the shipping/delivery status of the new Durango. We've also had good experiences over the years with the service department. More
by Nancy Grummett
Employees Worked With
Wes Grosz, Wes Grosz
June 18, 2011
Excellent sales experience purchasing car. Detailing of Excellent sales experience purchasing car. Detailing of car was a little poor. Left over plastic from PDI inspection and not 100% clean on delivery b Excellent sales experience purchasing car. Detailing of car was a little poor. Left over plastic from PDI inspection and not 100% clean on delivery but not terrible. More
by Mechano
Employees Worked With
Cynthia, Cynthia Sharp
June 09, 2011
we brought our 2007 dodge durrango in for warrentied body work in which we were quoted at it being in therer for 3 to 4 days it ended up being there for 2 weeks. they did provide a rental car for both weeken work in which we were quoted at it being in therer for 3 to 4 days it ended up being there for 2 weeks. they did provide a rental car for both weekends that they had the suv in the shop which didnt help getting to work for 2 weeks.... They also never once called to let me know how the job was going or what the hold up was, if i hadnt called in at least twice a week i wouldnt have had any idea what was going on with my vechical or when i could have expected it back. When it was finailly time to go pick it up i was happy to see that they had shamppooed the carpets and washed the it.. They walked me around the suv to show me the work they had done and i was just so happy to get my vechial back that i didnt and couldnt notice the damage that had been done to the suv because it was all wet from bering hosed down before thet brought it over to me. Once i got home i notice that there were scratches in the passenger side door that werent there when i drop it off to them also the windsheild was taken out to do some of the body work that needed to be done and i noticed what looked liked scratches in my windsheild from the wiper blade not being put back on properly. So after swearing for a few moments i called the body shop and talked to kevin to let him know my concerns and that my husband would be home the following monday and would bring it back to show him this damage. Which didnt go over to well at all he acussed us of lying saying that that the sratches could have happened anywhwere after we picked it up even though i told him about these scratches an hour after i picked it up.... also he denied and refused to take responsibilty for the scratches in my windsheild. He was also rude and showed bad customer service by telling us that we should have taken the suv to my brother inlaws shop who works for another crysler dealership.. and told us that we werent even customers of wendell motors. We brought the suv to this dealership because we heard they had a good body shop and also it was 5 minutes down the street from our home. I will never ever be a customer of this dealership ever agian and will never recommened them to anyone. Thanks for the new sratches in vechical wendell motors and thanks for accussing me of being a lier.... More
by courtney82
Employees Worked With
mike and kevin, Kevin Buckwald
May 29, 2011
Mr. Craig Hendry, Wendell Motors Service Team, I am Mr. Craig Hendry, Wendell Motors Service Team, I am writing you today to commend your staff for providing me (and my Jeep!) the greatest and most Mr. Craig Hendry, Wendell Motors Service Team, I am writing you today to commend your staff for providing me (and my Jeep!) the greatest and most courteous of service that I have seen by any business in quite some time. On Friday May 20th 2011, we brought my Wendell Motors purchased 4dr Jeep Wrangler into the service reception area at approx 4pm to see if we could schedule a service for an issue we were having with the vehicle. The service receptionist told us that she wasn’t sure if there were any mechanics still available to take a quick look at it due to it being so late in the day and it being the Friday before the Victoria Day long weekend. She returned quickly and said that there was one mechanic free and he could take a quick look at it to determine the problem. By the time I had returned from speaking to the parts department, Phil, the mechanic on duty, had already removed the wheels from my Jeep and was diligently working on the rear brake assembly. Phil not only diagnosed the problem as being a stuck emergency brake, but also continued to repair the problem while it was obvious that the rest of the shop was gearing down for the long weekend. We were in and out, repairs complete within 45 minutes!! In reading the FIVE STAR promise on Wendell’s website, this type of service we received proves again why Wendell Motors is a leader in the region. Please thank your entire service team especially Phil for getting us back on the road. Steve Bailey .....it’s not just a JEEP thing....it’s a WENDELL MOTORS Jeep thing! More
by ERTGUY444
Employees Worked With
Karen, Phil
May 17, 2011
Service is always pleasant, accurate and prompt. They do what they say they will do and I have never had reason to question their charges. They open early which is very convenient to me. They do an excellan what they say they will do and I have never had reason to question their charges. They open early which is very convenient to me. They do an excellant job starting with Karen Dillon but that extends to all their service reps I have had contact with. More
by Michael Farrell
Employees Worked With
Karen Dillon
