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Kitchener Chrysler Jeep Ram

Kitchener, ON

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695 Reviews

549 Fairway Road South

Kitchener, ON

N2G 4A2

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Showing 695 reviews

August 19, 2015

Buying a new/used 2015 Grand Caravan Dave McLennan met me in the parking lot. Friendly, knowledgeable and helpful throughout our experience in buying our car. His call backs were also a More

by T-Bone
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McLennan
April 22, 2015

Deception of the grandest kind. On March 23, I test drove a Dodge Ram 1500. After pricing it out, your salesrep suggested I come on Wednesday since you were having a sale. I was to More

by Just Want Honesty
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlo Renon
September 02, 2014

Change of heart Originally our review was very negative. We simply we're not satisfied with the customer service received in the service department when visiting for More

by Dodge Diva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 03, 2014 -

Kitchener Chrysler Jeep Ram responded

Good afternoon Mrs Kennedy, My name is Chris Newman and I represent the management group here at Wendell Motor Sales. First and foremost, I would like to extend my sincerest apologies for any inconvenience or misunderstandings that led you to feel as though you received less than the exceptional service we strive to offer our clientele. We take our customer service initiative very seriously and strive to be the very best in our field. After reading through your review and your concerns, I most certainly will do an investigation on our end internally to see where our processes have failed and what circumstances led to the perceived shortcomings. In an effort to continually improve and to ensure any mistakes made are not repeated, I would like the opportunity to speak with you regarding your concerns. If we can, I'd like the opportunity to rectify these issues in an effort to regain your trust and restore your faith in Wendell's for your vehicle needs. If this isn't possible at the very least we would like to learn from our mistakes and ensure they are not repeated in the future to you or any other client. I can be reached at 519-893-1501 or by responding to this email via the www.dealerrater.ca contact panel. Once again, please accept our apologies and I look forward to speaking with you further and working with you again in the future. All the very best, Chris Newman Wendell Motor Sales Ltd. 549 Fairway Road S Kitchener, On 519-893-1501 chrisn@wendellmotors.com

Sep 09, 2014 -

Dodge Diva responded

Mr. Newman, Thank you for acknowledging our concerns regarding a review posted with Dealer Rater. I will contact you when in have a free moment. Regards, Ed Kennedy

July 04, 2014

A++++ Dealership Had a great time buying my Vehicle at Wendell's. Derek was an amazing sales rep to deal with. Out of all the Reps I know he is the only one to treat h More

by APicard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek (Dodge) Mckay
June 24, 2014

Amazing Experience!!! We recently purchased a brand new Dodge Journey from Mark Scorfield. Right from the very beginning the entire atmosphere of the dealership was friendl More

by Kaufman4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Scorfield
June 18, 2014

Great Experince I purchased my first brand new pick-up truck and it was a great experience. Wes Grosz was very knowledgeable, extremely friendly and very easy to w More

by bwaters1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Grosz
June 13, 2014

Great service Derek ! I spend a week looking for a dodge journey at so many dealerships had no luck but when I finally stopped at Wendell .....it was great ! Derek was very More

by Nenzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek (Dodge) Mckay
June 11, 2014

Dream Come True When Derek found out our Dream Car was his Charger, he made it his mission to make it happen. Summation: Derek is family. Thanks, Derek! More

by Paul & Cindy Stewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek "Dodge" McKay
June 06, 2014

Very Good Great experience dealing with Wendell Motors and specifically Derek McKay. I was drawn to Wendell's by their website and when I actually arrived at t More

by JohnBlack001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek (Dodge) Mckay
June 05, 2014

Great service and a great deal! Overall we had a wonderful visit! We got an amazing deal for our trade in and a wonderful new van! I am very satisfied! The wait during the whole proc More

by sblobo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McLennan
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