Kitchener Chrysler Jeep Ram

Went to Kitchener Chrysler Jeep Ram for years formally known as Wendell Motors….i have recently brought my Ram 1500 Classic in for my brakes to be machined as I was having some vibration from my rear brak known as Wendell Motors….i have recently brought my Ram 1500 Classic in for my brakes to be machined as I was having some vibration from my rear brakes. Kitchener (Wendell) called me stating that my brakes were very low and they would recommend new brakes. I said, “ok go ahead and replace them; rotors and pads. I was assuming that they would replace my brakes for the same quality which was already on my Ram….!!! A few hours later when I received my Ram; paid $1500 and change for the new brakes. Took authority of my truck from the dealer was driving home applied the brakes and each time heard and felt a thump/ grind from my brakes. I took it back to Kitchener (Wendell) and requested for them to take a look as my brakes weren’t functioning normally after the install of the new brakes. They took a look! Alex (manager) came over to me explaining that my brakes had to “bed-in” I explained it never took this long for them to do this (bedding-in). He said take a week and if they are still giving problems to return and “he” will help me…. (He states, he has my back)! I leave Kitchener (Wendell), drive for 2 weeks and still have the same sounds coming from the brakes! I call Alex, arrange for an appointment take my truck in again, speak to him and he replaces my rear brake pads… stating it’s faulty pads. I leave the dealership drive for a couple of days … still the same sounds coming from the brakes…I call Alex once again explaining that the brakes are not bedding in…Alex say bring it in again! Before taking my truck in I decided to take a good look at my receipt and do some research. I find out that my brakes were placed with “AFTERMARKET PARTS - BPROAUTO brakes” this of which I DID NOT ask for. I was “assuming” they would have replaced my parts; that were already on my Ram with OEM parts”. I went in to Kitchener (Wendell Motors) spoke to Alex, he had a mechanic drive with me to see if the sounds/reaction of the brakes I was hearing could be replicated. The mechanic (Danny) stated “it “sounds” like aftermarket brake pads… I stated “really” why would you say that?! Danny explained to me that the aftermarket pads don’t react to same way OEM pads react when applied…I asked why did they use aftermarket parts on my truck when I “never” requested the use of these parts…. Danny stated they are cheaper than OEM brakes and they started using BPROAUTO on all the older vehicles. Danny said “most guys” don’t care about the sound/reaction of the brake… to just turn the tunes up and try to drown it out!!! “That was funny” seeing how I just dropped $1500 in their laps for an unsatisfactory product!!! We drove back to Kitchener (Wendell Motors), Danny exited my Ram and went to speak to Alex. A few minutes late Danny came back to me and said,”we (Kitchener Chrysler Jeep Ram) will order OEM brakes for you; but you, (I), will have to pay for the labour! Also, if there are issues with the brakes after install they WILL NOT HELP to fix the problem…!!! I COULDN’T believe what I heard from them… they did not install the proper brake sets and now that they realize they made a mistake they are CHARGING “me” for THEIR ERROR and telling my too bad if they install the OEM parts improperly I’m SOL!!! It’s a SHAME , Kitchener (WendellMotors) turned into this “type” of dealership!!! I used to believe they were above the rest… giving them praise on yelp and google reviews but no more…. Those days are done!!! So now I a STILL driving with the aftermarket brakes on my RAM. THANKS KITCHENER (WENDELL MOTORS) for you awesome customer service! I guess nothing stays the same FOREVER! More

Great service. Always helpful. Cam is fantastic and arranges service for my two Rams to accommodate my schedule. Mechanics are excellent and my vehicles are always Always helpful. Cam is fantastic and arranges service for my two Rams to accommodate my schedule. Mechanics are excellent and my vehicles are always serviced and returned clean. I would recommend them to anyone who need s a vehicle serviced. More

Excellent service and staff who really know how to treat their customers. Always friendly! Knowledgeable. Understanding and welcoming! Bought a Jeep wrangler then a Ram 1500 Classic! Anything you need you c their customers. Always friendly! Knowledgeable. Understanding and welcoming! Bought a Jeep wrangler then a Ram 1500 Classic! Anything you need you can call your service advisor and he or she is ready and willing to help! The BEST dealership around!!! More

DO NOT TAKE YOUR VEHICLE TO WENDELL,'S SERVICE DEPARTMENT. THEY DON'T HAVE A CLUE.. DEPARTMENT. THEY DON'T HAVE A CLUE.. More

Magical Car Buying Experience! !! Best dealership in Kitchener - trust me I went to 19 recently none come close. I was in the market for a new SUV and scouted dealers ( Jeep, !! Best dealership in Kitchener - trust me I went to 19 recently none come close. I was in the market for a new SUV and scouted dealers ( Jeep, Audi, Acura, Merc), but what got me hooked to Wendell is the experience - awesome deal, knowledgeable sales team and great overall experience. Hamid was our Sales rep - he went out of his way to make it happen for us. Gave us a great deal, found my perfect Jeep with all the options, color etc I wanted and got me in the car within 2 weeks. Kept us informed at every step. Every time I went in, Hamid would come out to the lot to greet us and welcome us in - a very small gesture but adds a lot of character/warmth to the buying experience. I would buy another car from him in a heartbeat. Shawn from finance literally lights up the dealership -Great vibes and energy. Happened to go in for service this past week and met Jeannine from Service - the same rich experience. The experience and care is what made me buy here. Thanks Mazeed More

DO NOT SIGN THE INSPECTION REPORT BEFORE YOU FULLY APPROVED. They try to con you into signing the report so if something wrong your screwed. Peter is a scammer and told me I should keep my windows up APPROVED. They try to con you into signing the report so if something wrong your screwed. Peter is a scammer and told me I should keep my windows up so I don't hear a noise coming from a faulty front differential in my brand new vehicle. Lol More

I would give them 0 starts if I could. Brought my 2012 Dodge Journey to them in Feb 2021. Engine light on. $2100 later, plus found out that my car had a recall from 2017 - so that was probably another $ Dodge Journey to them in Feb 2021. Engine light on. $2100 later, plus found out that my car had a recall from 2017 - so that was probably another $2500 paid to them from Dodge. 1 day later, leaking oil. Brought it back & they claimed if was the oil gap and they noticed it wasn't great but didn't mention it or fix it.....my guess is that they cracked it & hoped I wouldn't notice. So another $500 which I refused to pay since the day it went in never leaked oil but 2 hours when home was leaking. so they only charged me $250. Engine light came on again - literally 6 weeks after all that work, dropped off at 9:30am, i had to call them 2 times, to find out that they want me to pay $200 for new gas cap diagnostic check..NEVER did they mention any costs or call me to ask me. I only brought it there since I assumed it was under warranty or they would look at their crappy work. I am so Upset, I will never bring it there again. I will be phoning head office to complain and wish we had read the reviews before I brought it there. Absolutely horrific. do work on car, don't quote and then expect to me pay another $200 for this. NEVER will recommend them. I hope people read these reviews before they get any service there or think of buying a vehicle. LV ps. gave them 3 for service because they are really nice they way they tell you that they are x you!! More

Purchased Grand Caravan early December. Very happy with the vehicle and service. The Sales representative Carlo was very accommodating and lent me his vehicle when I needed some upgrading on my new vehicle the vehicle and service. The Sales representative Carlo was very accommodating and lent me his vehicle when I needed some upgrading on my new vehicle. Great people to deal with. More

I am completely disgusted at the way they treat customers. Allowing me to drive with a leaking transmission with kids in the car. They said the new transmission is in warranty but hasn't received customers. Allowing me to drive with a leaking transmission with kids in the car. They said the new transmission is in warranty but hasn't received until this day. They promised 2 weeks, it's not been over a month. Worst dealership ever! I will never buy a Chrysler, Jeep or dodge again. My car is 3 years old and they don't even have the decency to help and support by calling FCA themselves, I have to call and deal with everyone because they are too lazy to be bothered with it since it won't make them any money. I hope this dealership learns from this as I would be not recommending to anybody. As a matter of fact I would tell everyone to stay away completely. Also, yes, 1 star from me because I can't give it 0, they only caused headaches, frustrations, agony and complete anger when dealing with those passive aggressive staff members. More