Kingston Hyundai

I had my car serviced two weeks ago and there was a problem with it that I didn't have before I took it in; I called and left two messages for the service department secretary (one week ago) and she's problem with it that I didn't have before I took it in; I called and left two messages for the service department secretary (one week ago) and she's yet to return my call. More

I would like to thank Service Advisor David York at Kingston Hyundai for his superior customer service received during an emergency with my vehicle on Thursday 11 August 2011. This of course happened j Kingston Hyundai for his superior customer service received during an emergency with my vehicle on Thursday 11 August 2011. This of course happened just after store closing hours and was fortunate that David was still at work. David provided a loaner car for overnight and scheduled a service check on all areas. It turns out I required a new alternator and a battery charge. Throughout my emergency visit David used his quiet competence and thoughtful demeanor to calm me down, answer my questions before I asked, and inform me of the situation and resolutions. He is capable of working under stressful conditions as perceived by the customer. His verbal communication was excellent so I could understand the problem and his problem solving was excellent and completed his job with professionalism. David York is an excellent example of customer service and I consider him my Roadside Guardian Angel! Sincerely K. K. a.k.a. Damsel in Distress More