Kingston Honda

Disrespectful and Shameful Service Department They have been unable to fix an oil leak for over one year. Three times the same part was replaced then a different part was replaced twice and now a They have been unable to fix an oil leak for over one year. Three times the same part was replaced then a different part was replaced twice and now a different part once and it still leaks. Calls to Service Manager Olaf Ebrahim and Dealership Owner Paul Sytema are not answered. Don't buy a Honda and certainly don't take your Honda to this service department. More

Kingston Honda saved the day We recently purchased a used vehicle from Kingston Honda and unfortunately a few unforeseen issues immediately cropped up. The used vehicle manager , We recently purchased a used vehicle from Kingston Honda and unfortunately a few unforeseen issues immediately cropped up. The used vehicle manager , Randy, really stepped up and went out of his way to ensure a more pleasant experience. Thank you Kingston Honda. Steve More

VERY DISAPPOINTED IN THE SERVICE DEPARTMENT . I have a legitimate concern over the runaround and disrespect shown to my elderly and mild mannered Mom. I’m visiting from out of town and I speci . I have a legitimate concern over the runaround and disrespect shown to my elderly and mild mannered Mom. I’m visiting from out of town and I specifically sent her in to Kingston Honda (where she purchased her car) because she had a noisy wheel bearing and despite being more expensive I was sure they would look after her. Big mistake apparently! I should have let her go to Canadian Tire as she had planned. After leaving several messages for the service manager (Lee) he has yet to call me. Anyone reading this should really think twice about doing business with this dealership. Not even a phone call back?? What kind of business operates that way! More

Dishonest; Unreliable; Expensive AVOID Kingston Honda. Their service dept. is inept and dishonest. Leaving your car in their hands is nothing other than a gamble, and an expensive one AVOID Kingston Honda. Their service dept. is inept and dishonest. Leaving your car in their hands is nothing other than a gamble, and an expensive one at that. Having been pushed to pay for a fool-proof diagnostic of my AC, their "service" team identified the need to replace various parts that, I was told, would fix the problem. After testing neither the parts they replaced nor the vehicle itself, I got a bill for $500, and a vehicle with the same problem. On visit #2, another part was replaced (again, not tested, just replaced), and the problem still persists. Telling me they deserve a third kick at the can - given the promises made, the money spent, the inconvenience involved and the negligence demonstrated in not testing their first fixes, is ridiculous. Of course, from what I can tell, this kind of behaviour is also the normal course of business at Kingston Honda. Best to find an alternative. More

Disorganized Basically these are nice people but they are always disorganized. I am sitting once again waiting for them to finish after leaving the car with them t Basically these are nice people but they are always disorganized. I am sitting once again waiting for them to finish after leaving the car with them the whole day for a one hour brake job. With a better manager streamlining a lot of great people this place would work well. But it’s expensive and slow th way it is. Much better service available at cheaper prices elsewhere. More

“NEW 2019 PASSPORT TOURING” Excellent customer experience. My fourth new vehicle from Kingston Honda since 2008. All of their knowledgeable friendly staff have always treated me Excellent customer experience. My fourth new vehicle from Kingston Honda since 2008. All of their knowledgeable friendly staff have always treated me professionally and provided great service from day one. Kudos to Jason Willis for working with me from start to finish, I couldn’t be happier with my brand-new Passport. 😊 More

Avoid Steve Buckingham Absolute horrible experience with this dealership. Took over 7 months and 7+ phone calls to get refunded for a service I cancelled. Steve Buckingh Absolute horrible experience with this dealership. Took over 7 months and 7+ phone calls to get refunded for a service I cancelled. Steve Buckingham (business manager) was unethical, unprofessional and simply disrespectful to me. I've made multiple efforts to contact management at this dealership in regards to my experience and no one has followed up with me. Avoid, avoid, avoid. More

Amazing Excellent experience. Couldn't be more satisfied with my new car! Friendly and professional staff, well informed and knowledgeable from the first ti Excellent experience. Couldn't be more satisfied with my new car! Friendly and professional staff, well informed and knowledgeable from the first time I came into the dealership. More

Sad oil change Can’pull out my oil dipstick - probably because the dealer never checks the oil level. Oil is drained then refilled from an oil pump tank. Country m Can’pull out my oil dipstick - probably because the dealer never checks the oil level. Oil is drained then refilled from an oil pump tank. Country mechanic away from kingston honda did my oil change. Old oil filer had to be removed with a filter wrench even though it was to be installed hand tight. Oil pan plug removed with an wrench because it was so tight, and the crushable washer was flattened. Its known that the oil pan is aluminum, therefore if the plug is reinstalled too forcibly the washer can be flattened and the threads on the oil pan can be stripped. Oil pan must then be replaced at a cost! No more oil changes at Kingston Honda until the young workers are trained properly by their service manager and I am conviced. Honda is a great vehicle, I just have to find a better service department. More

Disappointed Very slow service, will never recommend to anyone. I must say that they should work on customer satisfaction, timing and schedule for services. One la Very slow service, will never recommend to anyone. I must say that they should work on customer satisfaction, timing and schedule for services. One last, they don’t have enough staff to look after. So please have ready to deal with these guys. More