Kingston Honda

-Stepheine the one of the service advisor is rude, never acknowledges if you wait for 20 mins - My car was ready in parking lot for over 20 mins but she would not hand over the keys to me , even though I c acknowledges if you wait for 20 mins - My car was ready in parking lot for over 20 mins but she would not hand over the keys to me , even though I can see and I requested that I am getting late to work. - I felt like I am bothering them to go there and service my vehicle -I used complementary cofee and forgot to throw open sugar sachet in garbage, receptionist told me right away that" I am not there to clean after you " I was shocked and I have decided not to go there and service my vehicle any more - First they told me it would be about and hour , after 1 and half hour they told me that my car needs this and that...- so it would be another 2 hours.. - They are really busy to take care of your needs. - This incident happened on 21st March 2012 More

My wife and I own two Honda Civics that we purchased in another city. Had I known how horrible the service would be in Kingston, I honestly would have considered another manufacturer. Where to begin: - t another city. Had I known how horrible the service would be in Kingston, I honestly would have considered another manufacturer. Where to begin: - the service reps tried twice to charge me for expensive work that was covered under my warranty - At every visit, the service reps tried to get me to have work done that is either not immediately necessary or not needed at all. On one occasion, the rep insisted that my brakes were shot, and I just happened to have another mechanic check them that same day (from another dealership, of all places). He took me through the inspection process to prove that this was total b.s. - when I tried to dispute anything, I got snapped at by the service reps - their shuttle service leaves ONCE PER HOUR, and they only have one vehicle... imagine being stuck in a mini-van with 5-6 other people, driving around for up to one hour. - they took three days to get back to me when I left a message trying to book a service appointment - every time I am there, I eavesdrop on conversations and hear other customers complain about similar issues - I know of three people in Kingston besides myself who have written Honda Inc. to no avail (no responses back for any of us) In short, as long as I reside in Kingston, I WILL NEVER BUY HONDA AGAIN!!!! More