Kingscross Hyundai

Amazing transaction. specially with NINA and Ramneet. easy to deal with. with gladly have another transaction with them specially with NINA and Ramneet. easy to deal with. with gladly have another transaction with them More

Amazing and speedy service by Nina and Karan. Nina went above and beyond with our application and got it done within 24 hours. Karan is very friendly and insightful in explaining the vehicle. Nina went above and beyond with our application and got it done within 24 hours. Karan is very friendly and insightful in explaining the vehicle. Couldn’t recommend anyone else apart from these two amazing people. More

Thank you Ramneet and Nina for the smooth transaction. All our inquiries and concern were answered. All our inquiries and concern were answered. More

Jasmine Wang provided excellent service. She was professional, attentive, and kept me informed throughout the process. Since the visit, my car has been running normally. Thank you for the g She was professional, attentive, and kept me informed throughout the process. Since the visit, my car has been running normally. Thank you for the great customer care! More

I purchased a vehicle from Kingscross Hyundai at the end of May. Before purchasing, we exchanged text messages with the salesperson over several days. We specifically asked if there was any interior or exte of May. Before purchasing, we exchanged text messages with the salesperson over several days. We specifically asked if there was any interior or exterior wear, damage, or issues with the vehicle and were told there was none. We were also informed there was a stop-sale recall on the vehicle. We decided to proceed with the purchase, and while the vehicle sat on their lot for approximately three weeks waiting for the recall to be completed, we were assured it would be fully detailed inside and out before pickup. There were several marks on the seats that we specifically asked about. We were told they were simply dirt and that the vehicle would be spotless when we picked it up. After driving three hours to collect the vehicle, we arrived to find it had not been detailed at all. There were marks throughout the headliner, visible wear on the driver’s seat and steering wheel that was clearly wear and not dirt as we had been assured, and a small dent on the hood that had never been disclosed to us. Both running boards were also heavily oxidized, with paint flaking off in multiple areas. While this may be considered normal wear on a used vehicle, it is something that should have been disclosed when we specifically asked about the vehicle’s condition. To make matters worse, the dealership could not locate the second key when we arrived. We raised these concerns immediately. The salesperson largely agreed with everything we pointed out but offered no real explanation. We were told to take the vehicle home and that a solution would be worked out that would not inconvenience us. Several weeks later, there is still no second key and no meaningful resolution. The sales manager’s response has largely been that we purchased a used vehicle. While they are now willing to clean the vehicle and repair the seat, they expect us to drive three hours each way and leave the vehicle with them. That is a significant inconvenience for a family with jobs and children, especially considering the vehicle sat untouched on their lot for three weeks before delivery. The salesperson and I even came up with a simple solution: have the cleaning and seat repair completed locally in our city for approximately $400. The proposal required approval from the sales manager, but that is where communication stopped. To this day, we still have no second key and no resolution. My advice is to be very careful when making a deal with this dealership. In our experience, verbal promises and text message agreements did not carry much weight once the sale was completed. We understand that used vehicles may have imperfections, but our issue is not with the condition of the vehicle itself—it’s with the fact that the condition was misrepresented and the commitments made during the sale were not honored. More

We visited Kingscross Hyundai and were assisted by Rakib. He was straightforward, honest, and took the time to explain everything I needed to know without using any pressure tactics. At no point did I feel p He was straightforward, honest, and took the time to explain everything I needed to know without using any pressure tactics. At no point did I feel pushed into purchasing a vehicle, which made the experience very comfortable and enjoyable. I also worked with Nina, the leasing agent, who was equally pleasant, professional, and knowledgeable. She answered all of my questions and made the leasing process smooth and stress-free. I was so impressed with the excellent customer service provided by both Rakib and Nina that I ended up purchasing my new Hyundai Kona! Thank you both for making this such a positive experience. Highly recommended! More

Best customer service especially by karan! Got the wonderful deal. Thank you karan for providing me the best car. Got the wonderful deal. Thank you karan for providing me the best car. More

Jasmine was absolutely AMAZING. always available, pleasant and very friendly. I highly recommend this dealership. always available, pleasant and very friendly. I highly recommend this dealership. More

Had a great experience with Nina and Karan Kapoor. They were friendly, honest, and made the whole car-buying process smooth and stress-free. Highly recommend! They were friendly, honest, and made the whole car-buying process smooth and stress-free. Highly recommend! More

Good service and immediate response ahead of a day I’m happy with that I'm proud of you happy with that I'm proud of you More