Kicking Horse Ford Sales Ltd

I have had an overheating problem in my Prius. I have taken it to 5 other auto repair shops in the past 6 months, including a Toyota dealer. All 5 times the shops charged me for parts and labor an I have taken it to 5 other auto repair shops in the past 6 months, including a Toyota dealer. All 5 times the shops charged me for parts and labor and said "the overheating issue was fixed". None of these 5 failed attempts were successful. I took the Prius into Kicking Horse Ford. They gave me a nice loaner car while I waited for the part to come in and the repair to be completed. Super convenient for me. These people at this Service Department (including the mechanics) are very, very busy with repair orders. Stacks and stacks of orders. They not only completed my repair a week earlier than I thought. But for the first time in 6 months my Prius runs like normal without me worrying the engine is about to blow up! Amazing magic. The mechanic/technician even took the time in their busy schedule to show me my old water pump to show how it was damaged. In these times of bleak customer care Kicking Horse Ford’s service Department and mechanics/technicians are exceptional. Thank you. More

Small town dealership with service second to none! Honest and transparent. Super friendly staff and you are treated like a friend, not just a customer! Honest and transparent. Super friendly staff and you are treated like a friend, not just a customer! More

My boss bought me a 2018 F150, it has had nothing but problems with the 10 speed transmission from day 1.. have been continuously told it will work itself out.. after 235,000kms it hasn't worked itself o problems with the 10 speed transmission from day 1.. have been continuously told it will work itself out.. after 235,000kms it hasn't worked itself out!. Ford has been giving the run around since day 1 with this truck.. refuse to replace the transmission which they know is faulty, and will not cover any costs regarding the transmission.. once the warranty was off.. refuse to acknowledge that there was even an issue after they were told several times!... I would NOT recommend this Ford dealer for purchasing a new truck! Can't rate a no star or I would! More

Awesome people great service! We were on our way to Quesnel for my nephews wedding when we put a hole in our oil pan and had to take our van in to Golden for repairs. The staff at We were on our way to Quesnel for my nephews wedding when we put a hole in our oil pan and had to take our van in to Golden for repairs. The staff at kicking horse ford went way over and above to help us get the van in to see what the problem was. They ordered the part right away and when we found out it wouldnt be in until after the weekend I think there were 3 or 4 of the staff making phone calls and trying to find us a vehicle to rent, big enough to accomidate our family. The nearest rental was back in Banff over an hour away and this wonderful staff again went over and above to get us back to Banff so we could get the rental and be on our way to the wedding. Everyone was so kind and friendly on a chilly rainy morning I was barely in the door and they were making fresh coffee and popcorn for our kids. The repair was done as soon as they got the part and they were in constant contact letting us know what was happening with the van. Thank you to all of the amazing employees who were there for us when we needed help! We are so thankful and appreciate everything you did for us more than words can say! Rob and Anna Lowe and family More

Day of Desperation A Day of Desperation, Tuesday, July 31. It is roughly 3:30 pm local time. The B.C. Interior suffers under a broiling heat wave. Travelling from Summer A Day of Desperation, Tuesday, July 31. It is roughly 3:30 pm local time. The B.C. Interior suffers under a broiling heat wave. Travelling from Summerland, B.C. to Sundre, Alberta, my wife Barbara, with a young horsewoman as her passenger, is hauling a trailer with two horses across the mountains behind our trusty Sierra Diesel. Having passed through Golden, B.C., the vehicle’s radiator blows some 5 km outside of town. On a close-to-failing cell phone connection, my wife calls me at home to inform me of the incident. Knowing nothing of the services available in Golden, I advise her to call the BCAA Emergency number. The operator regrets to advise that there are no facilities for emergency help with live horses on a trailer. Meanwhile, I research the internet for possible area-based services. By a stroke of luck, I find and phone the number of Kicking Horse Ford in Golden. I speak with service manager Kristy Patterson, who immediately offers all the help she can. During this phone call, Kristy also advises me that she will immediately ask her husband to find both truck and trailer and bring them to safety. (He will be unable to reach the area in question because I had confused “west” and “east” when I spoke to Kristy earlier.) Meanwhile, it is vital to get our truck and trailer out of their perilous position close to the high-speed traffic on that particular section of Highway 1. With help from her passenger, my wife manages to turn truck and trailer around and limp back to Golden. Immediately upon arrival at Kicking Horse Ford, Kristy makes sure the two horses are unloaded from the trailer to be fed and watered in a sheltered area on the company’s property. A technician’s pressure test quickly confirms substantial radiator damage: (A foreign object of unknown origin had fallen into the rotating fan and bounced around in the radiator shroud, shattering the fan blades and smashing the radiator core in several areas.) Within a few minutes, Kristy Patterson has ascertained the availability of a new replacement radiator in Calgary and also sourced a replacement fan. Both items need to be shipped to Golden by their respective suppliers. The parts would arrive only after the weekend. With the end of the business day approaching, Kristy sees to it that the truck is stored securely over the weekend, and our friend from Sundre comes to pick up trailer and horses. A week later, we take possession of our freshly repaired Sierra. The trip home to Summerland is safe and uneventful. To Kristy and her team at Kicking Horse Ford, we owe a great debt of gratitude. Not only where the horses and their needs were concerned, but also with a view to Kristy’s blow-by-blow situation reports to me on the phone in Summerland. Her quick and decisive actions turned a chaotic and potential disaster into a situation that was both helpful and reassuring. Our thanks go to all participants for going the extra mile and for performing so well beyond the call of duty. It is a rescue that we will not forget, and the episode will remain in our memory as “The Day Kicking Horse Ford Kicked xxx.” Kicking Horse Ford has every reason to be proud of Kristy Patterson and her team! Roger and Barbara Carey More

Bought My Hero an F150 My prince wanted an F150. We shopped in Alberta but couldn't find the right truck at the right price. I was eating breakfast in Golden, B.C. and acr My prince wanted an F150. We shopped in Alberta but couldn't find the right truck at the right price. I was eating breakfast in Golden, B.C. and across the street was the Ford Dealer who had an F150 crew cab with great wheels and a good look. Just a little used but very little. A real thing of beauty. Not quite the right colour but so good looking and when they told me the price the thing changed colour instantly. I did try to haggle with Dan and Poppy but no luck. The threw in a factory mounted set of winter tires and that was a deal. Then came the money part and that had a glitch or two as my bank doesn't do money transfers on Friday afternoons. But hey they trusted me and that peachy truck was in my husband's hands for the weekend. It was a real pleasure doing business with Kicking Horse and my man is happy as a clam. More