Go Kia West

The worst service! Won't respond to calls or texts lies constantly. My 2017 sportage (126,000kms) had total engine failure (known engine recall) I had the recal preform Won't respond to calls or texts lies constantly. My 2017 sportage (126,000kms) had total engine failure (known engine recall) I had the recal preformed. along with a lose of brakes on the freeway with my kids in the car after having my car towed they were supposed to send info to kia canada which they said they did apparently they lied. 3 weeks go by zero communication no response from them when we call and text. They are trying to screw us and not fix it due to having my father (a retired mechanic) do some oil changes. They know the engine is a problem and yet they won't do what's right! THE WORST. DON'T BUY FROM KIA WEST!!!! More

Bought a nice used vehicle from them with a 30 day warranty didn’t even get home tire light was on took to shop and the 2 back tire sensors were no good Kia shop had just deleted code so it came back warranty didn’t even get home tire light was on took to shop and the 2 back tire sensors were no good Kia shop had just deleted code so it came back on and they wanted me to catch a ferry to come all way back to there shop instead of saying take somewhere get it fixed and send us the bill 130 bucks so Iam not happy very very poor !!! More

Expeditious and pleasant vehicle purchase. After reading a plethora of reviews I worked with Fei and Shy. After reading a plethora of reviews I worked with Fei and Shy. More

Still haven't gotten my refund for my down-payment and it's been 3 weeks. it's been 3 weeks. More

My recent encounter with Kia West Coquitlam has been nothing short of infuriating. Despite multiple visits and assurances of a resolution, the emergency brake (EBP) and parking brake lights in my Kia Ni nothing short of infuriating. Despite multiple visits and assurances of a resolution, the emergency brake (EBP) and parking brake lights in my Kia Niro have remained illuminated for over 10 months. The excuse of part backorders has become tiresome, as the issue persists without any signs of improvement. The lack of effective communication and the inconvenience caused by this prolonged problem have left me deeply disappointed. As a loyal customer, I expected better service and a timely resolution, but my trust in Kia has been shattered. This experience has not only left me upset but also hesitant to consider Kia for any future purchases. Regrettably, I cannot, in good faith, recommend Kia to others based on my recent ordeal. Additionally, during the course of these ten months, I have visited Kia West Coquitlam six times for the same issue. On one occasion, my car was even kept at the dealership for four days for diagnosis, only to yield no significant progress. Furthermore, during my most recent visit to address this issue, I was informed that the part would be ordered and would take approximately two weeks to arrive. However, after more than three months have passed, I am once again being told today that it will take another two weeks. More

Two salespeople we dealt with were great but when it got to the purchase stage with the managers there was no discussion or chance to ask questions (re: inclusions, etc.), no verbal/written price breakdown to the purchase stage with the managers there was no discussion or chance to ask questions (re: inclusions, etc.), no verbal/written price breakdown provided, they just gave us their 'best price' and expected us to pay it. And....we were buying 3 vehicles! In the end we bought them from another Kia dealer who provided excellent customer service and a better price on all 3. More

As an 82-year-old who recently purchased a new 2023 Kia Sportage from Kia West less than seven months ago, I had simple expectations: reliability, comfort, and responsive service. Unfortunately, my experie Sportage from Kia West less than seven months ago, I had simple expectations: reliability, comfort, and responsive service. Unfortunately, my experience has starkly contrasted with these expectations, prompting me to share my journey and provide insights for others. The vehicle's novelty was quickly overshadowed by a peculiar sound from the engine bay only a few months post-purchase. Initially reassured this was normal for new models, my concerns deepened as the noise persisted—an unprecedented issue in my experience with new vehicles. The situation escalated when it became clear that engine part replacements were necessary—a complex process involving communication with Kia Canada. We were informed the parts request could take 2 to 6 weeks, during which we received regular updates. This open line of communication was a glimmer of hope in an increasingly frustrating situation. However, this hope was short-lived. After securing approval for a rental vehicle—a process that tested my patience—I was informed the repair would only require 1 to 2 days once the vehicle was in the shop. This initially reassuring news sharply contrasted with the later revelation upon arrival that the repairs would actually extend to several weeks. This significant discrepancy between the expected and actual service time led to considerable inconvenience and further disillusionment. The provision of a small temporary vehicle, while initially understandable for a brief repair period, felt inadequate given the extended wait I was facing. At my age, access to a comfortable and convenient vehicle is not just a luxury but a necessity. Attempts to escalate these issues, including reaching out to the General Manager of Kia West, were met with silence, further eroding my trust in their commitment to customer satisfaction. Reflecting on this experience, the initial excitement of owning a new vehicle has been marred by a series of service disappointments and unmet expectations. While the Kia Sportage itself may offer many desirable features, my experience has been significantly tarnished by a lack of transparency and dependable customer service. I share my story as a cautionary tale, underscoring the importance of not only the vehicle's quality but also the integrity of the dealership's service. Based on my experience with Kia West, I regretfully would hesitate to recommend them, a sentiment I express with the hope that others might navigate their purchasing decisions with greater caution. More

Negative experience with management. Concerns surrounding how leadership engages with customers and their sales staff. Concerns surrounding how leadership engages with customers and their sales staff. More

No pressure sales. And put me in the car I wanted. I was very happy with my experience. And put me in the car I wanted. I was very happy with my experience. More