Kia West Edmonton - Service Centre

This place is a RIP off. Apparently they guess at parts they think need replacing and when that doesnt fix the problem they charge you to replace another part. And you pay a Apparently they guess at parts they think need replacing and when that doesnt fix the problem they charge you to replace another part. And you pay a so called diagnostic fee each time they look at it. This place is garbage More

I usually have a good experience with this dealership but this time they really missed the mark. I had taken my car for an alignment and was shown that the fault was with some worn out bushings. Since I have this time they really missed the mark. I had taken my car for an alignment and was shown that the fault was with some worn out bushings. Since I have extended warranty I took it to West Ed Kia and asked for it to be fixed. I was told I needed to pay an "inspection fee" as well as the deductible for warranty work. I did, and as expected they agreed the bushings were shot and would replace them. They never returned that inspection fee though. Every Kia dealer I asked stated the fee is only applicable when there is not a warrantable issue. I had an issue covered by warranty, I brought an independent diagnosis along with pictures of the issue. " Inspection" was done for them and they still felt it necessary to gouge me. Any other dealer in Edmonton does not have this outrageous and purely frivolous fee. If you need warranty service I very strongly suggest you avoid Paul and his service departments blatant cash grab. UPDATE: I finally had a chance to speak with Ryan, he informed me that Paul has the final say in everything service. I mentioned I would be contacting AMVIC next, he laughed, said "knock yourself out" and hung up. As a former AMVIC inspector, I am happy to put that ball in motion for you Ryan. Arrogance can be very costly... More

Paul is not a good service manager not prioritizing the one who needs more a car loaner. I have kids to drop off to school and a husband to his worl. We only have 1 car to use and ended up with bad engine. one who needs more a car loaner. I have kids to drop off to school and a husband to his worl. We only have 1 car to use and ended up with bad engine. It's not only me. But iif your doing our car for a month u should provide a loaner car. And my insurance paying the replacement for the engine. I was disappointed with my 6 years kia sorento. And paid 50k for it. I regret buying from it. More

Buying the vehicle wasn’t the bad part, I’ll start there. I was told to return in a year to revisit my financing and get approved for a lower rate after one year of payments. I made an appointment with finan I was told to return in a year to revisit my financing and get approved for a lower rate after one year of payments. I made an appointment with finance and was told upon arrival that my appointment was with a sales person. The pitch was that buying a new car would be cheaper than lowering my borrowing rate on my current vehicle. This is predatory marketing at its best. I do not need a more expensive vehicle, and I definitely do not need a Kia. Once the sales person realized I wasn’t buying his scam or a car, the finance person gave it a shot. Yeah, still a hard no, guys. I know I will never buy here again and caution anyone who gets the promise of a lower rate in a year. They just hope you’re gullible enough to buy a brand new vehicle. Do not fall for this, and shame on you, West Edmonton Kia. Truly disgraceful and beyond disappointing. November 18, 2020 Update. No response whatsoever from this dealership but they did just send an offer I can most definitely refuse, and so should you! ⬇️ Hello valued customer, You have been exclusively selected for our special event as we are in desperate need of 18 quality trade-ins right now, our used vehicle inventory has never been this low and we would love to take a look at your vehicle as your in a qualified position of upgrading and possibly saving you some money. We're currently clearing out our 2020 Kia models during our Unwrap A Deal event and we have up to $7500 OFF or financing from 0% on select inventory which is a higher discount than typically offered any other time of the year! Plus, right now WIN up to $10,000 in Holiday Bonuses. If your interested give us a call at xxx xxx xxxx at Kia West Edmonton and you can also ask for any of our Sales associates here at the dealership and they will be happy to help. P.S Receive an Oil Change Package on every purchase :) Ryan Sales Manager KIA West Edmonton ********** HAHAHAHAHAHA No. More

Had a nasty bill presented to me this morning by Natasha. However she lessened the blow with her fabulous customer service, efficiency and communication. Very impressed!! She even managed to lower the bill However she lessened the blow with her fabulous customer service, efficiency and communication. Very impressed!! She even managed to lower the bill from price I was quoted...praises to her!!! More

Deanna in service is awesome . Polite and professional . Keptme informed and had it ready when she said she would. Recommend everyone deal with her.thanks Keptme informed and had it ready when she said she would. Recommend everyone deal with her.thanks More

Not Recommended To make a long story short, brought my vehicle in, did the walk around, signed off on no damage, came to pick it up and two marks were added to the wa To make a long story short, brought my vehicle in, did the walk around, signed off on no damage, came to pick it up and two marks were added to the walk around after I left with a different color pen. My front bumper now has a big dent in it. I brought this up and was told the tech noticed the damage after the walk around and that my vehicle had surveillance cameras on it the whole time, yet I was told by the service department my vehicle was taken off the lot twice, which was also mentioned in the paperwork, so I've been confused as to how they had eyes on it the whole time. I was also told the manager viewed the video 2 weeks ago, then last week I was told that they had just viewed it, so I've been misinformed twice now and those are just the ones that I've caught. I was told by the manager I could come in and view the surveillance tapes with them, I accepted and all my emails since then have been ignored. So I took my vehicle in, got a damaged vehicle back, I've been lied to and then when I prove I'm being lied to, I get ignored. I'll never give this place my business again, I'd suggest you think twice before dealing with this company. More

Extremely poor service. I have been thoroughly disappointed both times I have had the misfortune of dealing with these people. I was told my warranty was covered by Natasha and then got the “o disappointed both times I have had the misfortune of dealing with these people. I was told my warranty was covered by Natasha and then got the “oops someone entered wrong info on computer” I was there for over 2 hours for a 20 minute diagnostic which they waived after realizing they had made a mistake. I bought some new headlights thinking the warranty work was covered. Extremely poor show and I would never choose to get my new or used car here or have service of any kind done here. Run fast Run far More

Excellent Customer Service Juliana from the service department goes above and beyond for her customers. Her attention to detail and dedication to meeting every need is outstandi Juliana from the service department goes above and beyond for her customers. Her attention to detail and dedication to meeting every need is outstanding! I've never had a service appointment where she didn't explain to me exactly what my car needed. In her consultations with me on pricing and options to fix problems at hand I never felt pressured into anything, she is always 100% transparent and to the point - this is greatly appreciated. Overall highly recommended. More

I would never recommend this place to anyone. I bought a used vehicle from KIA west edmonton. It had a low tire when i purchased it. With promise to have all tires in working order if they didnt hold air af used vehicle from KIA west edmonton. It had a low tire when i purchased it. With promise to have all tires in working order if they didnt hold air after they had been filled up, the dealership wrote "will patch tire" instead of replace. All our verbal conversation about replacing tires was forgotten and the fine print told all about how this dealership will do anything to get a sale. It took me a week to get a hold of Mark the used cars salesman. And i am still waiting for a response from KIA canada. Mark from used cars said he will put a plug in the tire, and if that doesnt hold that i shouldnt worry about it. "what if a plane falls from the sky and hits it" was his attitude. I hope kia responds and i hope koa can find the budget to pay qualified people for these posistions in the future. My vehicle wasnt a Kia model, it was a used truck with a 51,000$ price tag. If your reading this, go anywhere else. More