Kia West Edmonton - Service Centre

This service department is criminal and incredibly dishonest. They will lie, cheat and cover up any warranty engine issues and then charge $193 to inspect every time you bring back for a warranty con dishonest. They will lie, cheat and cover up any warranty engine issues and then charge $193 to inspect every time you bring back for a warranty concern More

Over the last four years, I've had my air conditioning fixed four times, but unfortunately, I had to take it to another company for repairs. The service manager informed me that my warranty had expired in fixed four times, but unfortunately, I had to take it to another company for repairs. The service manager informed me that my warranty had expired in March, so I had to pay for the repair cost. Although they fixed the issue for four years, their warranty is no longer valid. I strongly advise you to take your vehicle to a trustworthy dealer to avoid facing similar issues. I did some research and found that this year Kia Sorento has many issues with leaking in the refrigeration system. More

At this dealership, you will only get smiles and friendly employees. Service work is not guaranteed; they consistently have to do it more than once, and in my experience, four times. To add insult to injury, employees. Service work is not guaranteed; they consistently have to do it more than once, and in my experience, four times. To add insult to injury, they also want me to pay for the fourth time repairing the same issue for my vehicle. I am not surprised that this dealership has a 3.2 rating. I have moved my service to a different dealership. Not wasting any more"I had a bad experience at Kia West dealership. Although the employees were friendly and welcoming, the service work was not guaranteed. In fact, they had to redo the same work on my vehicle four times, which was frustrating. To make matters worse, they wanted me to pay for the fourth repair that was caused by their negligence. It's no wonder that they have a low rating of 3.2. I have decided to take my business elsewhere and have started using a different dealership for my service needs." time with Kia West. More

excellent service team. I will come back and check the new 2024 Sorento to trade my current vehicle I will come back and check the new 2024 Sorento to trade my current vehicle More

Super great service, staff was very accommodating and helpful. Definitely recommend to anyone and would 100% go back in the future!! helpful. Definitely recommend to anyone and would 100% go back in the future!! More

Took my 2014 sorento to the service department for a diagnosis. It has over heated for an all 2 seconds it shot up and went straight back down. Cabin was blowing cold air and pressure in the rad but not diagnosis. It has over heated for an all 2 seconds it shot up and went straight back down. Cabin was blowing cold air and pressure in the rad but not enough to pop the cap and absolutely no leaks. Kia is literally 1.9 km from my house so I drove it there with no issues aside from cabin cold. I was given my car back with a blown head gasket due to severe overheating. No proper break down of the steps they took or pictures of the diagnosis done. They cooked my car and will not accept responsibility. More

Brought in my kia for repairs. They claimed they couldn't find anything wrong. Billed me 1000.00. Two days later my car is having the exact same issues plus more. They claimed they couldn't find anything wrong. Billed me 1000.00. Two days later my car is having the exact same issues plus more. More

I bought a Kia Soul less than 2 months ago and it has just over 1500kms on it. I bought it at Go Kia South with dealer-installed winter tires with rims. The first time I took it on a highway at 100 km/h just over 1500kms on it. I bought it at Go Kia South with dealer-installed winter tires with rims. The first time I took it on a highway at 100 km/h I noticed a vibration (I assumed wheel balancing). I called Kia West. They want to charge me for "diagnostics" AND to re-balance dealer-installed wheels because "it's not covered under warrantee". Apparently Kia doesn't guarantee their work! And apparently Kia West doesn't give a xxxx about customer service! More

We have purchased two Kia's from this location and their Customer Service has been Phenomenal. We recommend buying vehicles from their staff. Anytime we have taken our vehicles in for their regular maintena Customer Service has been Phenomenal. We recommend buying vehicles from their staff. Anytime we have taken our vehicles in for their regular maintenance schedule their Service staff has been Excellent to work with. Juliana is amazing and always very helpful with whatever we need. More