Key West Ford Sales Ltd

Great experience For a while, I was interested in upgrading my car with a newer one. I spent a lot of time on internet searching for the right car and the right price For a while, I was interested in upgrading my car with a newer one. I spent a lot of time on internet searching for the right car and the right price and I picked 2015 Ford Fiesta Titanium at Key West Ford. On their website I found all details, pictures and specs so I made a call. I talked to Jag in Sales and arranged a test drive. From that moment everything was going smoothly. Kal Bhatti, Sales Manager, did a great job to appraise my car and was very pleasant and pretty straight forward about the price of the car. Nick and Gurj in Business Office took their time to get me the best interest rate possible and monthly payments affordable.It was all done in no time and without any pressure and I felt so comfortable dealing with all of them. I found a couple of minor things to be done on the car and Jag took care of it and it was ready for delivery on next day. The car was clean inside and out, I had a feeling that I bought a brand new car. I shared my experience with many friends and relatives and recommended the Key West Ford as a place to buy a car. Grat job guys!!! Bobby K Richmond More

Good and quick I have liked the staff, they know where they are going, it is easy too to contact them and now I have a great car. I have liked the staff, they know where they are going, it is easy too to contact them and now I have a great car. More

Found just the car I needed I came to Key West Ford looking for a used vehicle within a strict budget. When my first choice was out of my price range, Jag asked about my needs an I came to Key West Ford looking for a used vehicle within a strict budget. When my first choice was out of my price range, Jag asked about my needs an preferences and found me a perfect fit for at a better price. More

Amber is the best they have, by far Amber is the only service advisor at Key West I trust. She's a straight shooter and doesn't make things up or make promises she can't keep. I was at Amber is the only service advisor at Key West I trust. She's a straight shooter and doesn't make things up or make promises she can't keep. I was at my wits' end when dealing with Tony, I was ready to walk away from the dealership entirely, but Amber, with Sue's help, restored some faith in them. They are still slow, and a little too expensive, but since they are local to me, I will stick with them, so long as it's Amber I am dealing with. If she's not there that day, I don't even bother. More

Another Great Purchasing Experience This is my 4th purchase through Keywest Ford. Once again I received excellent sales and service from the team. Thoroughly enjoying a 14 Edge Limited w This is my 4th purchase through Keywest Ford. Once again I received excellent sales and service from the team. Thoroughly enjoying a 14 Edge Limited with only 24,900KM! Thank you! More

Excellent Customer Service We just purchased a 2018 F-150 from Robert Antoniak at Key West Ford in New Westminster BC. The truck is awesome. we looked around at all the makes We just purchased a 2018 F-150 from Robert Antoniak at Key West Ford in New Westminster BC. The truck is awesome. we looked around at all the makes of full-size pickups, new and used, and finally settled on a Ford. From the time we walked into the dealership until we drove the truck home, the service was outstanding. Robert was professional, informed, and patient. He listed, advised, educated and helped us, as new to full-size pickups, to decide what it was we needed and, more important, what we didn't need. He spent more time helping us out then we would have expected, and he has a great sense of humour. I would recommend Robert Antoniak and Key West Ford to anyone looking for a new or used vehicle. More

Great customer service I bought my fourth car from this dealer ship and every time I got very satisfy. I got a used car and they took care of both of us . I recommend thi I bought my fourth car from this dealer ship and every time I got very satisfy. I got a used car and they took care of both of us . I recommend this dealership to everyone. More

Great pre-sale service, unhappy with after sales service I purchased my 2013 Focus ST in Tangerine Scream in late July 2017. I initially met with Ian when I went to look at the car. Ian was very professional I purchased my 2013 Focus ST in Tangerine Scream in late July 2017. I initially met with Ian when I went to look at the car. Ian was very professional and friendly and I was very interested in the car after my first visit. On my second visit, Ian was not in at the moment and I was directed to Michael Nokes. When I first met Michael he was very nice and easy to deal with. Took the car for a test drive and worked out some numbers. Picked up the car a few days later and was overall happy. There are a few issues that I have that have made me unhappy with Keywest. When I initially bought the car I was only given 1 key FOB. I was told that they would try to get in touch with the last owners about getting any other keys. Also never received the CarProof that I was supposed to receive. After about a month I got into contact with Michael again about the Key FOB as I had not heard anything back from him. I went and met with him, once again very nice and friendly. Told me he was going to still try and get the Key FOB as well as get some pricing for some other items I was interested in for the Focus. The only thing I ever heard back for was the Paint pen I ordered. That's it. As someone who used to work in customer service I would never consider this to be acceptable. Even if I was unable to get the customer what they were asking for I would still contact them, but instead, I had to chase them down to get a response. Overall, I am happy with the car. It has some issues that need to be addressed. Pretty sure all warranty work. But I do enjoy driving it daily. But would I go back? I don't think so. In the end I was unhappy on the post sales service side of things More

Excellent customer service Amazing customer service and I felt the team went above and beyond to help get me into my car. Would highly recommend to anyone looking at getting a n Amazing customer service and I felt the team went above and beyond to help get me into my car. Would highly recommend to anyone looking at getting a new car! More

Very friendly Awesome very detailed and helpful .good luck in your business. Thanks for your time and input. I had good experience with you and Ford ford. Awesome very detailed and helpful .good luck in your business. Thanks for your time and input. I had good experience with you and Ford ford. More