Key West Ford Sales Ltd

Key West Ford Sales Ltd responded

Dear Roger Razon, Which of the 3 reviews you posted on here in the last 48 hrs is the "wrong review given"? Is it the one you blindsided us about our service charges which you were fully disclosed and signed off on all your documentation without so much as a courtesy phone call to your acquaintance Ian ? Is it the one when we offered to give you some relief in regards to those service charges even though you were fully disclosed and signed off all legal documents ? I screened shot that one, it is really good , in fact a 5 star review across the board. Seems You couldn't be more satisfied with your purchase. Or.. Is the current review you posted "the wrong review given"? Which one is the "wrong review given" ??? Let's break this down and reveal exactly what did occur and what you are all about, Here are the facts, You came in Saturday and test drove a really nice VW. You requested we let you take the vehicle for a few hours to show your daughter, I assume to get her blessing to purchase it. You had possession of the VW for several hours, no pressure to purchase it whatsoever. You had ample time to go over the car and make a well informed decision. You returned and proceeded with the transaction. During the transaction EVERYTHING was fully disclosed to you including documentation fees and the finance service charge. Same can be said for the x-lease/rental declaration as you in fact signed off on at least 3 legal documents clearly stating all the above and initialed every single page of the carproof. Yet , you claim and I quote you "Lots of deceits from this dealer." What "deceits" are you referring to ? Virtually every used vehicle sold today in the marketplace has a xlease/rental declaration on it, check that out with Hallmark Ford. (Ivan is absolutely correct, in fact it does not matter and does not devalue the vehicle in any way.) Also, their documentation fee may be 495.00, what about their finance service and other charges? The reason for this 3rd libelous review is because once again you complained and insisted we take the vehicle back for no valid reason. It should be noted, all our phone calls are recorded and in those calls you threaten us with legal action and more nasty social media attacks. We do not take vehicles back however we do have a 30 day no hassle exchange available which you are well aware of. So who are you and what is your motivation here? I am positive intelligent people who read your baseless complaint and our response will no doubt determine what your angle is here which is Give you what you want or you will attempt to damage our reputation. Our interaction and your subsequent social media attack then a retraction then attack again with threats of legal action and more negative reviews when we would not give in to your unreasonable ridiculous claims and demands says it all about who you are. We standby our business practices and are absolutely comfortable we always do everything we can to give the best customer experience to everyone. You said so yourself in the second review you posted before you deleted it and posted this one. By far most people on the site agree we are excellent to deal with. We will never give in to social media bullying and we will never be falsely libelled by anyone. You need to have proof there was any "deceit" on our part at anytime before you can publicly state it or you need to retract now. You do not have the right to willfully falsely attempt to damage our reputation through social media or any other medium. We will forward this nonsense to our legal team for a swift remedy. Again, we will not stand for being falsely liabled, you should check with your legal counsel to understand the ramifications you are facing. Social media bashing is not a free pass for anyone, you must prove before you bash. That is the law. General Sales Manager

Key West Ford Sales Ltd responded

Thank you for sharing about your experience here at Key West Ford! We are so honoured to be chosen for a second time to handle your vehicle needs! If you need anything at all for your truck, please do not hesitate to call us! We look forward to helping you again in the future and in the service department! Enjoy your new truck, its beautiful!

Key West Ford Sales Ltd responded

Thank you Christa for taking the time to share about your experience with Robert and Ivan. We are so grateful that you chose to shop with us again! We know that buying a vehicle can be a lengthy process, but we try our best to make it as quick and easy as possible! If you need anything at all, please let us know!

Key West Ford Sales Ltd responded

Thank you Pat for taking time to review our dealership! We want to make sure you have all the necessary information to make the best purchasing decision for you. We are happy Michelle ans Peter were able to provide you with that! Thank you & your dad for your business and if you need anything at all. please don't hesitate to ask!

Key West Ford Sales Ltd responded

Our goal here at key West Ford is to make a customer for life, and not just a one time purchase. We are very happy we were able to earn your business again! Enjoy your new Flex and if you need anything at all, please let us know!

Key West Ford Sales Ltd responded

Thank you for sharing about the excellent service you received here at Key West Ford! We are so happy both Robert and Nick were able to make you happy and find the perfect Mustang. We look forward to seeing you in our service department and if you need anything at all, don't hesitate to call us!

Key West Ford Sales Ltd responded

Thank you for your review of your experience here at Key West Ford! We are so happy that Allan was able to get you the best deal possible. If you need anything at all in the future, please let us know!

Key West Ford Sales Ltd responded

Thank you for taking the time to share about your good experience at our dealership! You had lots of people involved and we really appreciate the feedback! Enjoy your new F150 and if you need anything at all, please let us know!

Key West Ford Sales Ltd responded

Good Morning Oumesh, Thank you for taking the time to share about your experience at our dealership with Jag. We are so happy that not only did you have a great experience once, but TWICE! Enjoy your Nissan and if you need anything from us, do not hesitate to ask us!

Key West Ford Sales Ltd responded

Dear Tacarmstrong, We have no idea who your son is and when he purchased his vehicle. Perhaps you could enlighten us who we are talking about and elaborate exactly what your sons complaints are and how they were or were not handled. Your review as it is written is nothing more than a baseless attack and an attempt to damage our reputation via social media. We are one of the highest rated dealers in all 5 categories with a near perfect score of 4.8/5. How is it all of the sudden in regards to your son's experience are we rated as "poor" and do not care about "complaints" ? Certainly to any reasonable clear thinking fair person a detailed explanation of some sort and who exactly is complaining is appropriate when attacking a business. Anonymously reviewing a business makes your review irrelevant. As of this response we have no record of doing business with this person. General Sales Manager