Kentwood Ford

If I could give this dealership a rating of -10, I would. I had recently purchased a vehicle from them, and from the salesperson to the finance manager, I was upfront about the vehicle's intended commercial I had recently purchased a vehicle from them, and from the salesperson to the finance manager, I was upfront about the vehicle's intended commercial use. Yet, within a month of not using the vehicle, a bailiff arrived, stating that there was a breach of contract, and the vehicle would be repossessed. I was left with no choice, and we were unsure of where to seek help. When I contacted Go Auto Finance, they stated that they were unable to assist me. My question is, how did the bank approve my financing loan despite my transparency regarding the vehicle's intended commercial use? I strongly advise against purchasing from them, as they are pushy and only concerned with making a sale, without providing any support after the purchase. I am extremely disappointed with Ford Kentwood. More

I can’t thank the team at Kentwood Ford enough for providing an absolutely exceptional experience in purchasing my beautiful new F-150 Tremor!! I had the pleasure of working with Aasim in sales and Ka providing an absolutely exceptional experience in purchasing my beautiful new F-150 Tremor!! I had the pleasure of working with Aasim in sales and Kamal, one of the sales managers. Talk about a dream team, I would highly recommend them both to anyone looking for a vehicle, they were fantastic!! Professional, honest, extremely helpful and provided a truly zero pressure buying experience. When it came time to move forward with my purchase Loui in finance was also fantastic! He was knowledgeable, efficient, professional and made sure I knew all of my options for financing. Overall, Aasim, Kamal and Loui are an exemplary team that genuinely cares about giving customers the very best experience they possibly can. Thank you again!! I absolutely love my new F-150!!! More

A shout out to Chelsey and crew. Communication and service was great!! Thank you Dan Communication and service was great!! Thank you Dan More

I purchased an F-150 from Kentwood Ford in 2023 and bought a second 2024 F-150 in February 2025. Gani Salman guided me for these two purchases. Gani is a very knowledgeable salesperson and helped me t bought a second 2024 F-150 in February 2025. Gani Salman guided me for these two purchases. Gani is a very knowledgeable salesperson and helped me to find the best financial options for these purchases. I recommend that everyone try Kentwood Ford and see Gani Salman if looking to purchase a Ford vehicle. Thank you, Gani Salman, and thank you, Kentwood Ford! Faruk Ozer More

Use Caution When Purchasing Used At Kentwood. The process to start was amazing. I had been looking for a while and Larry went above and beyond to show me my vehicle on his day off. Then began the The process to start was amazing. I had been looking for a while and Larry went above and beyond to show me my vehicle on his day off. Then began the downside. I fell in love with the truck and the price. We went for a test drive and I liked it. But I heard a squeal from the breaks. The squeak wasn't horrible "Yet". I thought maybe it was just from sitting, in fact when I bought my previous vehicle it squeaked when brand new. It eventually stopped. I didn't think about it too much during the buying process. When I decided to proceed, my salesman asked me to come in at a certain time and he was busy. no big deal right, I am excited and willing to wait. The purchase is completed. Yes, I opted out of any additional warranties because the mechanical fitness assessment was excellent and I trusted that they would not sell me a vehicle and lie about that. 1 week later the vehicle won't start. I called my finance manager at Kentwood to find out about any initial warranties. He said 30 days over 5000. He said I may be covered for this if it was an alternator or related. My salesman says he will take it to the shop put it on a charger for the day and pick me up at work at the end of the day. He got busy and abandoned me at work. I had to spend money on an Uber. I pick up my truck and he says there is nothing wrong with it and to not leave the AUX on. He made me feel like a stupid woman. I took it home and the next morning it wouldn't start. I pulled the battery out of the truck and took it to a mechanic to test it. It was so so dead. the battery was garbage. The mechanical assessment said it was good. 250.00 later it now starts. amazingly a whole bunch more options work now, so it was dead when I bought it. Shifty. back to the brakes. After driving for almost a month now. the brakes are not getting better, they are getting worse. much worse!!!!! Because of how I was treated, I am scared to go back. I have had several people offer their opinions. From squealers to glazed brakes. All of this was a problem before I bought it. Some crazed service woman yelled at me when I was sent down there by the salesman to have it checked out. Kentwoods mechanic said the brakes are good but the rotters are rusty and should get better with time. they aren't they are getting worse. But the crazed lady went at me like a rabid dog. She was saying that I had to pay and she was going to lose her job and she was far from being nice to a customer. Anyway, Kentwood and the mechanical assessment said the brakes are fine.....I am so incredibly embarrassed to stop my vehicle because of the very very loud noise. The sound of springs or coils pinging is a concern as well. and sometimes even while rolling the brakes sound like they are stuck on. What a horrible experience. I traded in a perfectly good vehicle that was in amazing mechanical shape and well cared for to buy a vehicle that they lied to me about and have yet to correct their mistake. More

The mechanic caused damage to my vehicle, the dealership won’t accept responsibility, and want to charge me $900 to fix the issue they created. The a/c was working perfectly prior to the visit and not worki won’t accept responsibility, and want to charge me $900 to fix the issue they created. The a/c was working perfectly prior to the visit and not working when I picked it up. Pretty obvious right! More

I have purchased 5 f-150 over the years this past time I talked to justin on the phone told him what I was looking for how much the payments I was willing to pay, next think I knew he came back with the pe talked to justin on the phone told him what I was looking for how much the payments I was willing to pay, next think I knew he came back with the perfect truck and less the I wanted for byweekly payments. I was all done super fast so we drove down from slave Lake and within a few short hours the truck deal was done and signed. justin ws better than excellent. More

Towed my escape there I was told it needed a new engine , 14000 dollars I was told. Turns out it was only a turbo. Thieves stay away do not trust this dealer ship at any cost 14000 dollars I was told. Turns out it was only a turbo. Thieves stay away do not trust this dealer ship at any cost More

I have dealt with Kentwood Ford for years. Recently traded in Bronco Sport for a Ford F150 XLT. I dealt with Richie and found he is an excellent salesman. He is always available to address any Recently traded in Bronco Sport for a Ford F150 XLT. I dealt with Richie and found he is an excellent salesman. He is always available to address any concerns. So, if you decide to purchase a vehicle, ask for Richie, the go to Guy. You will not be disappointed. More