Ken Shaw Lexus - Service Centre

Outstanding Customer Service & Experience I was involved in an auto collision on Sep 29 (not at fault). Although my insurance company recommended that I take our Lexus RX 350 to their preferre I was involved in an auto collision on Sep 29 (not at fault). Although my insurance company recommended that I take our Lexus RX 350 to their preferred auto body shop, I insisted on taking to Ken Shaw for repair for full peace of mind and I trusted Ken Shaw will restore my vehicle to pre-accident condition. That was absolutely the right decision made! Paul and Diane from the collision team was very helpful though the process from dealing with insurance to the repair/replace bumper and lights. I was very pleased with the paint/body work done. I noticed a warning light and hood lift issue after picking up the vehicle. I brought my concerns to the Danny Jamal (GM) attention and Danny responded very swiftly and introduced John Bennett to address my concerns. I brought the car back in the dealership the next day and received a complementary rental car. Warning light and hood Issues were fixed on the same day at no costs. That was a true testament of professionalism and excellent customer service. I highly recommend anyone looking for a car, service or body repairs to go to Ken Shaw! More

Exceptional Yolano, and Ken Shaw employees as a whole, always exceed expectations. I recently purchased a 12 year old Lexus through Raymond Kan, and have had 10x Yolano, and Ken Shaw employees as a whole, always exceed expectations. I recently purchased a 12 year old Lexus through Raymond Kan, and have had 10x the experience than I had buying a brand new exotic through another brand. I needed to bring the car in for a recall (which I was notified of by mail, and very promptly) and called to make an appointment. Ken Shaw booked me in and made everything very convenient. When I dropped off the car at 730am, Yolanda was positive and clearly enjoyed his work. I got a call back later that day with an update, and he was there again the next morning to go through the recall. Everything was so professional and yet welcoming, I look forward to doing business with him and Ken Shaw again. As I should have expected, I don’t think I could bring the car to any other service shop, and they have made the idea of buying a non-Lexus vehicle very hard to stomach going forward! More

Super friendly, courteous and prompt service! Even though I have already left a review for Amelia earlier, however noticed that I had missed marking the section about friendliness. Since I'm not a Even though I have already left a review for Amelia earlier, however noticed that I had missed marking the section about friendliness. Since I'm not able to edit my last review, I'm adding this note to my last review below: At this time my review is limited to booking a service call only. I was directed to Amilia Hussain, who I found to be courteous, soft spoken however to the point, friendly, fast and accommodating to my schedule while booking my service appointment just before the new year. Amilia was also kind enough to give me call back number in case of any change I needed later. Thanks Amelia and best wishes for a great future at Ken Shaw Lexus! More

Great delaership I had become tired of dealer networks in Toronto where you frequently felt that you were doing them a favor by visiting them. The staff at Ken Shaw L I had become tired of dealer networks in Toronto where you frequently felt that you were doing them a favor by visiting them. The staff at Ken Shaw Lexus were amazing, and I couldn't have been more pleased with the service performed. Fast, efficient, and friendly; just what I was looking for. Highly recommend. More

Excellet, efficient service at a fair price Took my Lexus to Ken Shaw Lexus for a new battery and oil change. All done in one hour. Service was exceptional, friendly, courteous staff make it a V Took my Lexus to Ken Shaw Lexus for a new battery and oil change. All done in one hour. Service was exceptional, friendly, courteous staff make it a VIP experience. Price was very reasonable and competitive with other places. Waiting lounge stocked with beverages, free wifi and comfy seats. Free car wash at the end was the cherry on top! Thank you Ken Shaw Lexus More

Great Service! The service team at Ken Shaw always go above and beyond! Always friendly, efficient and ready to answer my questions. Would not go anywhere else! The service team at Ken Shaw always go above and beyond! Always friendly, efficient and ready to answer my questions. Would not go anywhere else! More

Nguyen Excelent service and friendly staffs on time delivery appointment is fast . I will for sure to introduce all my friends about KEN SHAW LEXUS dealer Excelent service and friendly staffs on time delivery appointment is fast . I will for sure to introduce all my friends about KEN SHAW LEXUS dealer on st. Clair Ave west.toronto Ontario m6n 1k8. More

Purchasing and serving my Lexus at Ken Shaw Lexus Consistently Excellent service at every visit. I live and work in Mississauga but would not consider bringing my car to any other dealership for servi Consistently Excellent service at every visit. I live and work in Mississauga but would not consider bringing my car to any other dealership for service. This is the reason for sure they have been in business for so many years! More

"GREAT SERVICE, AS ALWAYS" With one call to Wiesia an appointment was quickly arranged for the annual maintenance on my Lexus ES350. Wiesia offered to reserve a "loaner" car fo With one call to Wiesia an appointment was quickly arranged for the annual maintenance on my Lexus ES350. Wiesia offered to reserve a "loaner" car for me rather than waiting at the dealership. I chose to wait for my car - past experience has taught me that it is much more pleasant to spend time in the Lexus waiting room (enjoying TV, the internet, coffee and snacks) rather than make the drive home and back! Yolana did his usual good job of completing the paperwork, etc. My car was returned to me (nicely washed) in less time than had been estimated. As usual, no hassle! More