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Ken Shaw Lexus - Service Centre

Toronto, ON

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36 Reviews

36 Reviews of Ken Shaw Lexus - Service Centre

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September 13, 2024

I am delighted with the service and the kindness that I received from Ken Shaw Lexus and the staff, and I highly recommend this dealership More

by shimles besher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shameer Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolano Whittier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

Worst customer service from this manager. He commented that he doesn't care about the online reviews about him and Ken Shaw Lexus. He did not even listen to what I was trying to explain and r More

by akimti67
Service Communication
Recommend Dealer
No
Employees Worked With
Shameer Hussain
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Great advice from Raymond Kan and Yolano Whittier at every point of discussion recently -- and every time we have been to Ken Shaw Lexus. They are the best! More

by ssniermeier
Recommend Dealer
Yes
Employees Worked With
Raymond Kan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolano Whittier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2023

Fix your cars before selling new ones! Here your lemon 🍋 Before you consider buying from Ken Shaw Lexus, my NX300 F Sport most of the warning lights lit up including check engine f More

by Omar.ahmed21
Recommend Dealer
No
Employees Worked With
Sandy Humphrys
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Vieira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2019

Good services and dealership Best Lexus services (Ken Shaw) in Toronto than any other Lexus dealership. If your looking any services or planning on buying a new car, strongly reco More

by Peter Tran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolano Whittier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2019 -

Ken Shaw Lexus responded

Thank you Peter for your review! See you for servicing again. - Danny Jamal

April 17, 2019

Incredibly competent customer service I went into Ken Shaw Lexus today because it was the most convenient dealership to me- at the time, even though I did not purchase my vehicle from them More

by PGrater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tabish Azadah
Apr 23, 2019 -

Ken Shaw Lexus responded

Thank you for your review about Tabish! Glad to hear he was of great assist!

February 03, 2019

Collision Centre at its best. Brought my Lexus in to the Ken Shaw Lexus Collision Centre for body shop repairs after being damaged by a hit-and-run driver. My insurance company More

by r w
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Coote
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Dimitriev
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2019 -

Ken Shaw Lexus responded

Thank you for your review!

January 28, 2019

Very good dealership This is an exceptional dealership with excellent staff both for sales and service. Friendly atmosphere and knowledge people.A great facility.Bought my More

by paulf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raphael Munro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shameer Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Humphrys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolano Whittier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wiesia Telesz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amelia Husain, Andy Samaroo
Feb 11, 2019 -

Ken Shaw Lexus responded

Thank you for your review! Thank you for choosing us! See you again soon :)

November 18, 2018

Good first impression 8k service done. Even though they were expecting to only complete the standard service, they agreed to additional requests that would be covered unde More

by Roscol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy Humphrys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cafeteria cook
Nov 21, 2018 -

Ken Shaw Lexus responded

Thank you for your review! We are very happy to hear of your positive experience with Ken Shaw Lexus as we pride ourselves on outstanding guest services.

November 18, 2018

Updated - Acceptable While the service provided while the car was in the shop was adequate, It took writing a scathing letter for a call to action. I love my Matrix an More

by shtservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Jamal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zolton
1
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