Ken Shaw Lexus

Lease of first Lexus vehicle I've always dreaded the whole process of buying/leasing a new vehicle thru a dealership, however, I can honestly say, my experience at Ken Shaw Lexus I've always dreaded the whole process of buying/leasing a new vehicle thru a dealership, however, I can honestly say, my experience at Ken Shaw Lexus and specifically with Raymond Kan has been excellent to say the least. Raymond is a true professional that works hard to make his customers feel at ease and even enjoy the new car leasing experience, which was certainly the case with me. If you want someone who looks after you and has your best interest at heart in buying or leasing a new Lexus vehicle, seek out Raymond. Tell him that I referred you ... you won't regret it! More

First class care and understanding of my questions & concern I am completely satisfied and was given all the time & attention I required by Raymond Kan and all the support staff-I am made to believe,which I do, I am completely satisfied and was given all the time & attention I required by Raymond Kan and all the support staff-I am made to believe,which I do, that I am an important customer and that any needs/questions I have will be dealt with patiently and courteously. More

2017 RX 350 My experience at Ken Shaw Lexus was by far the best that I have had when purchasing/leasing a vehicle. The staff was exceptionally friendly and know My experience at Ken Shaw Lexus was by far the best that I have had when purchasing/leasing a vehicle. The staff was exceptionally friendly and knowledgeable and treated me with consideration and respect throughout. They ensured not only that I left there confident that I had made the right decision but that I also knew that they would continue to be there for me as long as I owned my vehicle. I sincerely feel as though I am now a part of the Ken Shaw family. Thanks again to all and I look forward to a long and wonderful relationship! More

Lease Renewal 2017 RX350 FSport Fantastic Salespeople! From the moment I walked in to the moment I drove off in my beautiful new ride these guys were awesome. I was upfront regardin Fantastic Salespeople! From the moment I walked in to the moment I drove off in my beautiful new ride these guys were awesome. I was upfront regarding my needs and budget and Joe was able to deliver once again as expected. This vehicle was a surprise for my wife with a must meet deadline for delivery and both Frank and Joe were able to deliver in time! I don't appreciate pushy salespeople that play games and this is why I have chosen Ken Shaw as my Lexus Dealership. They are professionals who are not aggressive and truly cater to customer service as opposed to just pushing a sale'. I live much closer to two other established Lexus Dealerships, however, I will remain loyal to Ken Shaw for all my future business and referrals. This dealership is built on values, trust, and good customer service. I even received my free gift within 24hrs of placing my order! This is my 3rd RX350 since 2011, there is no better vehicle for the value than a Lexus and no better place to get it than at Ken Shaw! Thanks Joe and Frank! More

The Best Dealership & Personnel by far! Have owned just over 30 vehicles in my lifetime. Walked, actually limped, into a Mercedes Benz dealer in cheap olde $18 Costco jeans and a scruffy uns Have owned just over 30 vehicles in my lifetime. Walked, actually limped, into a Mercedes Benz dealer in cheap olde $18 Costco jeans and a scruffy unshaven beard and worn-out sneakers and asked to sit in a car parked outside to see if I fit comfortably....was curtly asked to wait...felt looked down upon by the stand-around $1,000 Suits peering at me from a distance....waited 8 minutes and then walked out. Went into Ken Shaw Lexus a few days later (same clothes) without an appointment (was just driving by and spotted the signage) and was graciously greeted by Wally Kennedy.....30 minutes later signed CASH purchase on a gorgeous new ES350 in the showroom. Unfortunately 3 months later the car got scratched and dented a bit, which wife did not like, so rather than repair it we simply called Wally and he had a brand new one ready for us via a dealer trade for the colour and options desired for pick up about a week later at a win/win price plus a very fair trade in value. Have seen and spoken to Wally about 10 times since initial meeting and he's somehow become ''Family and Friend'...how many car salespeople can you say that about? We drive in from our home in Ottawa to get all service at Ken Shaw because it is always excellent on all counts. Enjoying the new Lexus (our first ever Japanese vehicle)....love the factory attention to build detail and the phenomenal finish....love the Dealership! More

Great service! This is our third time working with Raymond. He is always courteous and easy to deal with. Raymond goes above and beyond his duties to see that we are This is our third time working with Raymond. He is always courteous and easy to deal with. Raymond goes above and beyond his duties to see that we are happy. The dealership is also fantastic. Whenever we bring our cars back for service the people are very friendly and non patronizing. More

Excellet, efficient service at a fair price Took my Lexus to Ken Shaw Lexus for a new battery and oil change. All done in one hour. Service was exceptional, friendly, courteous staff make it a V Took my Lexus to Ken Shaw Lexus for a new battery and oil change. All done in one hour. Service was exceptional, friendly, courteous staff make it a VIP experience. Price was very reasonable and competitive with other places. Waiting lounge stocked with beverages, free wifi and comfy seats. Free car wash at the end was the cherry on top! Thank you Ken Shaw Lexus More

great deals in least amount of time ( i got 2 Lexus ) It was not possible to lease two Lexus with my budget unless with the great help and advice of Ken shaw sales manager. I am very happy and thanks to k It was not possible to lease two Lexus with my budget unless with the great help and advice of Ken shaw sales manager. I am very happy and thanks to ken shaw Lexus to made it happen for me. More

Excellent I bought my first Lexus. Ray is very friendly and a true professional. I will recommend my friends to buy only the Lexus and certainly with Ray! Thank I bought my first Lexus. Ray is very friendly and a true professional. I will recommend my friends to buy only the Lexus and certainly with Ray! Thank you so much! More

Great Service! The service team at Ken Shaw always go above and beyond! Always friendly, efficient and ready to answer my questions. Would not go anywhere else! The service team at Ken Shaw always go above and beyond! Always friendly, efficient and ready to answer my questions. Would not go anywhere else! More