Ken Shaw Lexus

Collision Centre at its best. Brought my Lexus in to the Ken Shaw Lexus Collision Centre for body shop repairs after being damaged by a hit-and-run driver. My insurance company Brought my Lexus in to the Ken Shaw Lexus Collision Centre for body shop repairs after being damaged by a hit-and-run driver. My insurance company wanted me to bring it to a local body shop near my house but I insisted that I bring it to Ken Shaw Lexus even though it was a 40 minute drive away. I had bought my car there as a pre-owned vehicle about a year ago. John was the first to greet me and immediately took a look at the damage. He assured me that he will take good care of the repairs and would bring it back to OEM-like condition. During the process while my car was in the body shop, we had to deal with issues with the insurance company and I don’t have enough words in this review to show my appreciation and gratitude for John and his team. During the whole process, John was very patient and made sure he kept me updated on the status of the repairs even though I knew the body shop was very busy and that I was not the only customer. Just picked up my ‘new’ Lexus back from the body shop and I am extremely happy with the workmanship and that John did exactly what he promised me he would do on day one. Even on the final pick-up day, their body shop team members stepped up and took care of some last minute fixes that I noticed only because I am a very detailed oriented person. Nothing big but they still fixed it with no questions asked. What I got was a repaired car that I now love even more, but Ken Shaw Lexus gained a customer and ambassador for life. Happy Lexus car owner. More

Very good dealership This is an exceptional dealership with excellent staff both for sales and service. Friendly atmosphere and knowledge people.A great facility.Bought my This is an exceptional dealership with excellent staff both for sales and service. Friendly atmosphere and knowledge people.A great facility.Bought my second Lexus from them in June had purchased my very first Lexus from another dealer which I was not satisfied with. Its worth the drive! More

Best experience so far Right when we entered Tabish greeted us with a warm welcome. From the beginning he treated us like family. He thoroughly explained details of the vehi Right when we entered Tabish greeted us with a warm welcome. From the beginning he treated us like family. He thoroughly explained details of the vehicle we were interested in. Upon request the vehicle was also lifted on the hoist so we were able to see the underside as well. Going through payments was a breeze. Tabish made everything so simple to understand, along with his manager Simon. The car was made available to us at a very reasonable time. We scored a great deal and couldn't have been happier with our purchase with the service by Tabish and at Ken Shaw Lexus, highly recommend. More

Excellence Service Tabish took the time to demonstrate all the new features of our NX300. He was polite, courteous and respectful with my spouse and me. The sales depar Tabish took the time to demonstrate all the new features of our NX300. He was polite, courteous and respectful with my spouse and me. The sales department lived up to the expectation of a Lexus dealership. After buying 4 Lexus over the past 15 years, this was the best experience (both in price and service) to date, given it was a different dealership. We will want to secure our next vehicle with Ken Shaw Lexus. More

First Lexus NX200T Purchase Tabish is a very friendly and polite person who wanted my business. He went back in forth negotiation the price with his manager Simon. This was my Tabish is a very friendly and polite person who wanted my business. He went back in forth negotiation the price with his manager Simon. This was my first time purchasing a vehicle of this type. I was very excited. Upon possession, I was not satisfied as car was not detailed. Dealer took ownership of situation and provided superior service and even provided a loaner vehicle. Thank you Simon, Tabish and team for their professionalism and addressing all of my concerns and standing up to the brand. I am 100 % satisfied. I highly recommend this dealership. More

Thank you for the experience Raymond is very honest and happy person. He was a pleasure to deal with. We purchased a used Lexus Rx and he gave us a good deal with excellent custo Raymond is very honest and happy person. He was a pleasure to deal with. We purchased a used Lexus Rx and he gave us a good deal with excellent customer service. More

First car purchase Everything went smoothly all thanks to Tabish, he showed me everything I needed to know about my new car, He was also very friendly and outgoing, maki Everything went smoothly all thanks to Tabish, he showed me everything I needed to know about my new car, He was also very friendly and outgoing, making the purchase process easy. I highly recommend him to anyone who is looking to grab a Lexus at Ken Shaw! 5 stars. Great customer service and an even better man :) More

Great experience I am a repeat customer of this dealership. Great experience and would highly recommend this dealership. Tabish was honest, helpful and made my experie I am a repeat customer of this dealership. Great experience and would highly recommend this dealership. Tabish was honest, helpful and made my experience smooth and easy. He really wanted my business and did his best to make sure I walked out of the dealership with the car of my choice and with a satisfactory experience. More

Good first impression 8k service done. Even though they were expecting to only complete the standard service, they agreed to additional requests that would be covered unde 8k service done. Even though they were expecting to only complete the standard service, they agreed to additional requests that would be covered under warranty. Reception area spotless. Complimentary breakfast and well stocked lounge was appreciated. Work was done in less time than predicted. Was also nice that the oil level was NOT overfilled as is the case at almost every other dealer I’ve every been too. Honourable mention to the cafeteria cook who went out of way when the cafeteria coffee machine was acting up, he went down to the lounge to get me a coffee with all the trimmings. A great sign of the quality attitude that staff have at this location. More