Ken Shaw Lexus

This was the easiest dealership I have worked with. Ask for Alex Jia; he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as Ask for Alex Jia; he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Excellent service I am very happy with my purchase. More

Alex Jia is very Friendly and professional who is always ready and prompt to give all the assistance you need for your decision making to purchase the car. It was a great Experience at ken Show. ready and prompt to give all the assistance you need for your decision making to purchase the car. It was a great Experience at ken Show. More

Alex is very professional and we are very happy with is help thankyou Alex He is the best.. help thankyou Alex He is the best.. More

Alex was very friendly and helpful. Provided full info about the car. Amazing sense of humour. about the car. Amazing sense of humour. More

I had the best purchasing experience at Ken Shaw Lexus this week. It was fantastic and I couldn’t be happier with the service I received. The staff at the front desk were welcoming and I was connected wit this week. It was fantastic and I couldn’t be happier with the service I received. The staff at the front desk were welcoming and I was connected with a sales associate immediately. Michele Cormier was an absolute pleasure to deal with: very professional, personable, knowledgeable, and willing to go above & beyond to make me feel comfortable. Her positive energy is contagious and she made me feel as if we had been friends for years. She showed me a gorgeous pre-owned car, was able to explain all of the financing details clearly, and offered a fair price. I didn’t feel pressured and I appreciated her honesty & transparency. I purchased the vehicle that day and couldn’t stop talking to my family about the wonderful sales experience. I didn’t expect that my search for a car would end at the very first dealership I went to, but I have no complaints at all and could not be happier. Michele was kind enough to keep me updated while my car was being prepared for pick-up and, on the day I arrived at the dealership, she coordinated everything so that it was a smooth, hassle-free, and unforgettable memory. I am enjoying my new car now and will be referring all of my friends, family members, and coworkers to Ken Shaw Lexus from now on. My family and I have purchased vehicles from other Lexus dealerships across the GTA in the past and the experiences were simply not comparable. There is a special feeling of being among family at Ken Shaw Lexus and I can’t dream of purchasing another vehicle anywhere else. More

Raymond walked us through leasing our new 2021 Lexus NX300h and explained all our options. He was prompt to respond to emails and phone calls and made himself available on short notice. The staff at the NX300h and explained all our options. He was prompt to respond to emails and phone calls and made himself available on short notice. The staff at the dealership were also quite pleasant and welcoming. More

I purchased my first Lexus in 2010 from DVN Lexus but it was serviced after a collision at Ken Shaw - great experience at KS. My second Lexus was again from DVN where I found the sales agent repeatedly terr was serviced after a collision at Ken Shaw - great experience at KS. My second Lexus was again from DVN where I found the sales agent repeatedly terrible, so when it came time to get rid of this car I visited Simon at Ken Shaw who helped me do in the first visit what DVN could not accomplish in one year. During COVID, I found myself looking for a car again so I decided to call Simon and let him know what I was looking for in the pre-owned category. Sure enough, within 2 weeks he'd called me back with the car I was looking for plus more. It was a little out of my price range but Simon asked the right questions, worked with me on the price, and by the end of the day I'd bought my car. I had an appt later that day at another dealership for a car I was certain I was going to buy, but when Simon found me the same model with 1/3 the kms, a better package, and was able to work with me on the price, I was much more comfortable working with a dealership that was willing to go the extra mile. Tabish assisted in the test drive and getting me home that day, much appreciated. He knew about every feature of the car, made pick-up easy and comfortable, and between Tabish and Simon, they added enough special add-ons at pick-up that made me only want to deal with them going forward. Approaching a month after purchase, Tabish called to check in and see how I was doing with the car. This was a purchase, not a lease, so I appreciated the check in. Serendipitously, I had just noticed a dent and scratch on the car the previous day. Tabish booked a time for me to come in and meet with his "dent guy" to get it taken care of. I took him up on his offer and the car is again, good as new. There are so many options for luxury vehicles out there, and so many dealerships from which to purchase a Lexus. Simon and Tabish were consummate professionals and made the choice easy for me. Thanks for all your help! More

Sometimes 5 stars isn’t enough. Our experience at Ken Shaw Lexus delivered by Tabish A. And Simon W. was one of those rare occurrences. They not only embodied the Lexus experience in spades they went abo Shaw Lexus delivered by Tabish A. And Simon W. was one of those rare occurrences. They not only embodied the Lexus experience in spades they went above and beyond. I will absolutely go back to them and send whoever I can as referrals. I wish Tabish, Simon and the entire Ken Shaw team continued success so that they can keep delighting folks like my family. Thank you!!! More

Mr Raymond Kan is by far the best sales person I have ever dealt with. He made my first experience of buying a new car as comfortable, informative and convenient as I could imagine. He made sure I was sa ever dealt with. He made my first experience of buying a new car as comfortable, informative and convenient as I could imagine. He made sure I was satisfied in every way possible and he gave me the deal of a lifetime. I can honestly say I am happy with my purchase experience and up until this day he still continues to ask for my feedback and to see if all is well. Thank you Mr Kan and the Lexus family. The services are outstanding, I went to get my car serviced and I was offered breakfast, drinks and snacks while I waited. I think this will be a lifetime relationship. More