Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Shaw Lexus
Toronto, ON
161 Reviews
Welcome to Ken Shaw Lexus, your premiere Toronto Lexus dealer serving Toronto, Etobicoke and the GTA! Ken Shaw Lexus is a family-owned dealership with over 64 years of experience in the automotive industry. Your Toronto Lexus dealer of choice would like to invite you to our sales showroom where we offer a complete lineup of new Lexus and pre-owned Lexus quality luxury vehicles. Our professional and friendly staff are there to assist you with your selection in full transparency and with your needs firmly in mind.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 12:00 AM
Tuesday 7:30 AM - 12:00 AM
Wednesday 7:30 AM - 12:00 AM
Thursday 7:30 AM - 12:00 AM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 161 reviews
October 21, 2015
In and out in half an hour. Ken Shaw Lexus has provided scheduled maintenance for our RX450h since our purchase in 2009. On this occasion service was required for the vehicles re Ken Shaw Lexus has provided scheduled maintenance for our RX450h since our purchase in 2009. On this occasion service was required for the vehicles rear lighting. It was early evening yet the dealership serviced the car immediately and the lighting issue was resolved within half an hour. As usual staff were friendly and efficient and we enjoyed our brief stay in the lounge. More
by Ron1945
Employees Worked With
Several
October 16, 2015
five star dealrship Having dealt with Ken Shaw since 2004, they are definitely a first class operation. From Michelle on the sales side to Shameer, Sandy and Yolano on t Having dealt with Ken Shaw since 2004, they are definitely a first class operation. From Michelle on the sales side to Shameer, Sandy and Yolano on the service side, always a pleasure to deal with. So I give Ken Shaw a 5 star PLUS! More
by D Medved
Employees Worked With
Other Employees :
Michele Cormier, Shameer Hussain, Yolano Whittier, Sandra Marteleira
May 23, 2015
Excellent service from Danny and kenshaw Danny J was beyond helpful. Can't recommend him enough. Came in with many questions and he answered them all professionally. I highly recommend Danny Danny J was beyond helpful. Can't recommend him enough. Came in with many questions and he answered them all professionally. I highly recommend Danny and the whole ken shaw Lexus staff. Wonderful service 10/10. More
by MichaelJewberg
Employees Worked With
May 08, 2015
"Excellent service department " My wife brought in our 2010 Lexus Rx 350 for a service issue with out an appointment on a very busy day and they were able to fit her in.They had dia My wife brought in our 2010 Lexus Rx 350 for a service issue with out an appointment on a very busy day and they were able to fit her in.They had diagnosed the problem within an hour.The repair couldn't be done that day so they gave her a rental (Lexus es 350)nice! We were a few thousand kms outside of our warranty so the repair was not covered(approx.$1300+tax). I was not happy because this was a part that should last the life of the vehicle. Called Lexus Canada customer service explained my situation and they told me to contact the service manager Shameer Hussain. He was able to get the part covered under warranty and cover some of the labor. Thanks to Shameer for all his help and Jeff for the fantastic service . Although I am disappointed with Lexus Canada for not covering the full repair on a problem that has plagued Toyota (Lexus)SUVs since the late 1990s! More
by Rick B
May 04, 2015
Great Experience at Ken Shaw Lexus, I recently bought a 2011 ES 350 Truffle on Parchment from Ken Shaw Lexus. My sales rep (Michele Cormier), was very knowledgeable about the car, howeve I recently bought a 2011 ES 350 Truffle on Parchment from Ken Shaw Lexus. My sales rep (Michele Cormier), was very knowledgeable about the car, however more importantly, very courteous and did not use pressure tactics to sell me. Michele made me feel comfortable and showed a high level of professionalism. She also helped me negotiate a price that was within my budget. The car was in excellent condition and I picked my car up 5 days after the purchase. I am extremely happy with my car, and as a first time Lexus owner, very happy with the experience. I highly recommend Ken Shaw Lexus. More
by Kurtzmania77
Employees Worked With
February 28, 2015
Absolutely amazing I flew in from Ottawa and absolutely love my experience at Ken Shaw. They treat you like royalty. They just made a lifetime customer. It would be ridi I flew in from Ottawa and absolutely love my experience at Ken Shaw. They treat you like royalty. They just made a lifetime customer. It would be ridiculous to buy somewhere else More
by Marc
Employees Worked With
January 22, 2015
Great Experience I originally reached out to Ken Shaw by email. I was taken aback by the promptness and precision of the response I received. Michele stayed in touch I originally reached out to Ken Shaw by email. I was taken aback by the promptness and precision of the response I received. Michele stayed in touch, giving me exactly what I needed with respect to leasing numbers and product selection. For me, the most important part of my experience with Michele and the dealership was the no pressure environment. There was no stuffiness or artifice. I felt a genuine sense that the first priority for all staff was getting me in the car that I loved for a fair price. Thank you to Michele and the whole team. I couldn't be happier. More
by Brian E
Employees Worked With
December 02, 2014
Worst experience ever One of my worst experiences with a car dealer. Gave me a great deal over the phone on a new CT200h. From ottawa so I couldnt see the car but since it One of my worst experiences with a car dealer. Gave me a great deal over the phone on a new CT200h. From ottawa so I couldnt see the car but since it was new i wasnt expecting it to be a problem. Emailed the salesperson (Mark) several times to make sure the car was fine and he replied all was well. Flew in with my wife to pick up the car and when I inspected the car I found two small dents on the door. The car also wasnt (prepped) cleaned inside and out (finger prints on the ceiling and doors and the sticky tape was still found on the car. The tires weren't balanced (found that out on the way home) If it wasnt for my wife I wouldve left them with the car. But then we had to find a way home and they knew it. They would not compensate us in any way except to low ball a repair compensation to fix the dents. Turned out to be twice their estimate. It wasnt until we threatened to leave did they offer us anything (an additional $500 and paid for the full proper repair when a new higher estimate was quoted). If full reparation was offered from the beginning and the car was prepped properly my rating would be higher however this didnt happen and we has to go through a stressful situation. I honestly expected more from a Lexus dealership and from Lexus. Will not go back. More
by Bear333
Employees Worked With
November 04, 2014
Exceptional Service and Great Advice We always receive the very best personal service and excellent advice and repairs from the service department. They take the time to explain and ensur We always receive the very best personal service and excellent advice and repairs from the service department. They take the time to explain and ensure that any concerns are resolved at the time of service. We have over 25 years of experience with Ken Shaw - we buy and service our vehicles at Ken Shaw - Ken Shaw has earned our trust and we would never take our vehicle anywhere else . More
by Hodgins5
October 10, 2014
Five Star In Every Way Our experience with Ken Shaw Lexus has been incredible. From our first test drive right through to the purchase and delivery of our vehicle, the serv Our experience with Ken Shaw Lexus has been incredible. From our first test drive right through to the purchase and delivery of our vehicle, the service was outstanding. Michele Cormier surpassed our expectations. She walked us through every part of our decision making, made us feel comfortable, answered all our questions and alleviated all of the stress that comes with getting a new vehicle (which for us was huge). Her personality & professionalism sealed the deal for us, which is why we would highly recommend both Michele & Ken Shaw Lexus. More
by LaraA
Employees Worked With
