Ken Shaw Lexus

Extremely Positive Lease Experience I was able to take advantage of the Loyalty offer by returning my 2013 RX for a 2015 model. The process was very smooth due to the excellent personal I was able to take advantage of the Loyalty offer by returning my 2013 RX for a 2015 model. The process was very smooth due to the excellent personal and professional service provided by my salesperson, Raymond Kan. This is the 2nd vehicle that I leased from Raymond and I have appreciated his willingness to ensure that the process and experience is pleasant. He also ensured the smooth transition of the buyout of my 2013 vehicle to my father. I will most definitely continue to use Ken Shaw as my 'go to' dealer for future car leases/purchases. The service centre is also very professional and the lounge provided to wait is a nice touch. Keep up the great work! More

A positive car dealer experience This is the first time in 50 years of dealership experience where I actually look forward to visiting the Ken Shaw Lexus location. Without exception I This is the first time in 50 years of dealership experience where I actually look forward to visiting the Ken Shaw Lexus location. Without exception I have been treated with respect and always leave smiling and pleased. They have trained their people well. More

Courteous and energized staff, service completed promptly Long term, well established quality auto dealership, with long term,knowledgable, talented staff. Staff energized and personable in dealing with cust Long term, well established quality auto dealership, with long term,knowledgable, talented staff. Staff energized and personable in dealing with customers, work completed as quoted and on time. Comfortable waiting lounge, with convenient media center for customer comfort. More

Tire Change Available when I need. Very pleasant employees to deal with. Nice lounge to wait in. Work completed when promised. The complementary car wash even inc Available when I need. Very pleasant employees to deal with. Nice lounge to wait in. Work completed when promised. The complementary car wash even included the rubber mats. More

Honest and friendly service Over the past 60+ years I have dealt with about two dozen dealerships of many car makers and have never enjoyed the friendly and honest treatment I re Over the past 60+ years I have dealt with about two dozen dealerships of many car makers and have never enjoyed the friendly and honest treatment I received at Ken Shaw Lexus. The was no up selling and no B.S. and all my questions in person, email and phone call were immediately addressed. Thanks to Raymond Kan and Rick Walter. Their meetings were enjoyable. I would recommend Ken Shaw Lexus to anyone looking to purchase a Lexus/Toyota. More

Excellent Experience I recently leased a vehicle at Ken Shaw Lexus. I could not have been happier with my experience and, in particular, dealing with Mark Aquilla. I wou I recently leased a vehicle at Ken Shaw Lexus. I could not have been happier with my experience and, in particular, dealing with Mark Aquilla. I would strongly recommend Mark to others -- he was responsive, honest and very knowledgeable. More

Knowledgeable and excellent service from Mark Aquilla I was shopping for a new Lexus 350 F-Sport. Mark's knowledge of the vehicle was outstanding in all respects. He fully understood the changes to the ne I was shopping for a new Lexus 350 F-Sport. Mark's knowledge of the vehicle was outstanding in all respects. He fully understood the changes to the new version and answered every question I had (and I had lots) without needing to look it up. He managed my expectations very well. I would use or recommend him any time to any one. He is respectful and the consummate professional. By the way, I bought the vehicle. Also, I have serviced my previous F-Sport there for the past three years. Sandy Marteleira in Service is very personable, professional and helpful. More

All good We've been dealing with Ken Shaw Lexus for many years and have had nothing but good experiences. Service department is simply the best and the whole p We've been dealing with Ken Shaw Lexus for many years and have had nothing but good experiences. Service department is simply the best and the whole place overflows with professionalism. After some iffy experiences elsewhere, we are staying with the Shaw team. More

Awesome experience First time buying a car from Ken Shaw and had a great experience. Very friendly sales staff! Will be back to buy my next car here for sure ! First time buying a car from Ken Shaw and had a great experience. Very friendly sales staff! Will be back to buy my next car here for sure ! More

My First Ken Shaw Lexus Experience From my first exposure to the dealership on their website to initial visitation and then to final delivery of my vehicle I was very impressed through From my first exposure to the dealership on their website to initial visitation and then to final delivery of my vehicle I was very impressed through all stages of the transaction. Our sales consultant Raphael Munro was personable and highly experienced and left us with a comfortable feeling that we had made the right decision with our purchase. Upon arrival, the Shaw team was well organized for delivery and Raphael took the time to fully explain the details of the Lexus we had purchased as he did on our initial visit. In summary, Shaw demonstrated friendly, knowledgeable and dedicated service and I would recommend the dealership to anyone anytime. More