Ken Shaw Lexus

Excellent deals and customer service Last week I went to Ken Shaw Lexus to do a lease transfer on my 2016 IS 300. I must say the staff there was very professional and extremely helpf Last week I went to Ken Shaw Lexus to do a lease transfer on my 2016 IS 300. I must say the staff there was very professional and extremely helpful. In particular, I want to thank Mark Aquilla for demonstrating exemplary customer service and for providing me with a wonderful customer experience at Ken Shaw. Mark sold me the car about 7 months ago and although lease transfers are not his direct responsibility, he went out of his way to help me conclude the lease transfer last week. I highly recommend Mark if you are thinking of buying a new Lexus as he is extremely helpful, gives excellent deals and gets things done. Thanks Mark and thank you Ken Shaw! More

Loving my new ride! As a previous IS250 owner I new I would enjoy the RC300, and wow! It has not disappointed! It handles incredibly, and certainly that 0 to 60k has pas As a previous IS250 owner I new I would enjoy the RC300, and wow! It has not disappointed! It handles incredibly, and certainly that 0 to 60k has passed the test;). I'm finding reasons to take it out on the road--truly a remarkable machine!! The sales team made it a simple and smooth hand-off. I'll be back... More

"GREAT SERVICE, AS ALWAYS" With one call to Wiesia an appointment was quickly arranged for the annual maintenance on my Lexus ES350. Wiesia offered to reserve a "loaner" car fo With one call to Wiesia an appointment was quickly arranged for the annual maintenance on my Lexus ES350. Wiesia offered to reserve a "loaner" car for me rather than waiting at the dealership. I chose to wait for my car - past experience has taught me that it is much more pleasant to spend time in the Lexus waiting room (enjoying TV, the internet, coffee and snacks) rather than make the drive home and back! Yolana did his usual good job of completing the paperwork, etc. My car was returned to me (nicely washed) in less time than had been estimated. As usual, no hassle! More

New IS300 This was my 3rd new car purchase at Ken Shaw. Had a great experience with Michele and Frank on the purchase of my new '16 IS300. They were incredib This was my 3rd new car purchase at Ken Shaw. Had a great experience with Michele and Frank on the purchase of my new '16 IS300. They were incredibly responsive and attentive and made buying enjoyable. All my needs were well met and I look forward to having my service done there as well. More

Always excellent service I have been a customer of this dealership for more years than I care to remember and have always, and without exception, received nothing but the best I have been a customer of this dealership for more years than I care to remember and have always, and without exception, received nothing but the best of service. On one occasion, I leased a vehicle from another dealership, another brand, and was so disgusted by the service experience at that dealership that I went back to Ken Shaw Lexus. I have stayed a customer and returned for the incredible service that I have and continue to receive. A relationship goes far beyond the purchase/lease experience. It's the service that brings you back, time and again. It's the trust factor as well. I trust them to make it right and they do so by being straight forward and honest with their customers.A dealership is nothing more than the sum of its employees. Without incredible people, who are interested, take pride in their work, are dedicated to serving their customers and being the best they can be, it's just a car lot. Not so for Ken Shaw Lexus. I'm not sure that it gets any better than here. More

Excellent service I have had very good serice with my car so far and will continue to do so. Services are done rather quickly and with satisfaction. I have had very good serice with my car so far and will continue to do so. Services are done rather quickly and with satisfaction. More

Excellent service throughout this dealership from new car ac I've been dealing with Ken Shaw Lexus/Toyota for thirty years. I've bought three Toyota's and two Lexus vehicles there. Their service is excellent. I've been dealing with Ken Shaw Lexus/Toyota for thirty years. I've bought three Toyota's and two Lexus vehicles there. Their service is excellent. I kept my first Lexus ES 300, a 1999 model for fifteen years and they always treated me like it was a brand new model. A Lexus loaner was made available for no cost every time I brought the car in, their Lexus lounge is very comfortable. Their costs were always reasonable. When I bought my latest Lexus last year, I gave my old one to my son and he is now a Ken Shaw customer. More

awesome experience. I leased a 2016 Lexus CT200H and my purchase experience from start to finish was amazing. My Sales Person Mr. Wally Kennedy was just incredible. I leased a 2016 Lexus CT200H and my purchase experience from start to finish was amazing. My Sales Person Mr. Wally Kennedy was just incredible. More

Impressive Professional Client Service in Leasing Raymond's professionalism, attention to detail and sincere willingness to assist me in finding the best vehicle and lease to suit my needs was impres Raymond's professionalism, attention to detail and sincere willingness to assist me in finding the best vehicle and lease to suit my needs was impressive. On both of my visits to this dealership I was made to feel like a guest and the follow up to make sure I was comfortable with the settings and features in my Lexus was very much appreciated. I truly would not consider going anywhere else to purchase a vehicle in the future. This dealership is well worth the drive from north of Toronto. More

New RX450H I am now a proud owner of my 5th Lexus SUV. The vehicle satisfaction keeps me returning to the same RX but only Ken Shaw has retained my loyalty thank I am now a proud owner of my 5th Lexus SUV. The vehicle satisfaction keeps me returning to the same RX but only Ken Shaw has retained my loyalty thanks in part to the excellence of my sales representative Michele Cormier and the overall comfortable feeling every time I call or visit the dealership for service. Michele has always promptly responded to any question I have had and everyone from the service advisors to the cafeteria staff has always shown to value me as a customer. Recently I picked up my 3rd RX450h from Ken Shaw and while the vehicle keeps making significant improvements, I have remained loyal to Ken Shaw because I have not once ever felt a reason to go anywhere else. It is comforting to know that the staff at Ken Shaw treat me just how I would treat someone to show that I cared. Thank you and continue to do what you are doing. Lonnie Castello More