Ken Shaw Lexus

Elevating an Already Superior Standard My recent lease of the 2016 ES350 was the culmination of a 20 year odyssey with the team of exceptional professionals at Ken Shaw Lexus/Toyota - both My recent lease of the 2016 ES350 was the culmination of a 20 year odyssey with the team of exceptional professionals at Ken Shaw Lexus/Toyota - both sales and service. This journey commenced with the purchase of my first car, a Toyota Tercel, when I was still a student. Excellence in service is synonymous with Ken Shaw Lexus/Toyota, but my experience with Raymond Kan elevated an already superior standard into a different stratosphere. Raymond Kan, in embodying those very qualities that speak to excellence in service (both tangible and not), went above and beyond the call of duty in every communication, every email, every meeting and every phone call. His superior knowledge of the product that he is so proud of, his command of the client's needs, his expertise in finance and his charming disposition make him someone who lives and breathes the mantra, "If my client's not happy, I'm not happy". I thought I was just buying a car from Raymond Kan, but what I was really acquiring was the re-affirmation of the decency and kindness of humanity and, in Raymond Kan's case, so much more. Thank you for your utmost professionalism that is second to none. More

Very rewarding At Ken Shaw Lexus, sales associates take the time to explain the best deals to prospective buyers to enable them make the best decisions affordable to At Ken Shaw Lexus, sales associates take the time to explain the best deals to prospective buyers to enable them make the best decisions affordable to their budgets. There's no hidden contracts. You get to understand what you are signing for. More

Keep up the good work This is my second car from Ken Shaw Lexus. The people are great, very professional. They take care of me quickly and efficiently not only when I'm buy This is my second car from Ken Shaw Lexus. The people are great, very professional. They take care of me quickly and efficiently not only when I'm buying but also when I am having my car serviced. Keep up the good work. More

Excellent service! Leased a Lexus RX 350 fsport series 3 2016, with pretty good discount. The sales and manger were really professional, nice and patient. Highly recomme Leased a Lexus RX 350 fsport series 3 2016, with pretty good discount. The sales and manger were really professional, nice and patient. Highly recommend! More

"Lexus NX 200t (used)" This is my second Lexus. Although it is my first buy from this dealership my experience was amazing. Michele was more than helpful doing all she could This is my second Lexus. Although it is my first buy from this dealership my experience was amazing. Michele was more than helpful doing all she could when it came to explain everything about this used Lexus NX 200t. And even though they missed some of the details which needed to be addressed when I picked the car my questions were answered and hopefully they will be resolved. Will update after all my concern were addressed. More

Excellent Experience It is my first Lexus. Mr. kan gave me an amazing class before I got my IS, He told me everything about the car like a old father. I have to say he gav It is my first Lexus. Mr. kan gave me an amazing class before I got my IS, He told me everything about the car like a old father. I have to say he gave me the best sercice. More

New IS300 F sport Great dealership and seriously happy I bought there. I worked with Frank Lamberti. Although I was already dealing with another Dealership, Frank's tra Great dealership and seriously happy I bought there. I worked with Frank Lamberti. Although I was already dealing with another Dealership, Frank's transparency is what swung me to Ken Shaw Lexus. The pick up process was easy and if I have any issues I know they can come pick up the car for service. Highly recommended. More

Excellent Experience This is my first Lexus. Between the amazing service from Raymond Kan and the performance from my new IS I don't think I can ever own anything but a This is my first Lexus. Between the amazing service from Raymond Kan and the performance from my new IS I don't think I can ever own anything but a Lexus . Thumbs Up for Ken Shaw for having sales professional like Raymond More

Stellar service If you are in the market for a new Lexus or used Lexus we highly recommend Ray Kan at Ken Shaw Lexus. He provides amazing service, treats you with the If you are in the market for a new Lexus or used Lexus we highly recommend Ray Kan at Ken Shaw Lexus. He provides amazing service, treats you with the utmost professionalism and works very hard to provide you exactly what you want. Second to none in the business. Whether it is in a few weeks, few months or even a few years. Quality professional and would buy once again without hesitation. ?#?raymondkan? @kenshawlexus More

Excellent This is my second vehicle from Ken Shaw and I can't say enough about the staff! I drive from the Niagara area to them for both service and sale even t This is my second vehicle from Ken Shaw and I can't say enough about the staff! I drive from the Niagara area to them for both service and sale even though there is a dealership here in Niagara. Regardless of who you speak with or deal with it is all about the customer experience, from Sandy in service to Frank and Michele in sales it is a great experience. Would highly recommend Ken Shaw for you vehicle purchase. More