Ken Shaw Lexus

I am delighted with the service and the kindness that I received from Ken Shaw Lexus and the staff, and I highly recommend this dealership received from Ken Shaw Lexus and the staff, and I highly recommend this dealership More

When negotiations fell apart at my local dealership in Winnipeg, I set my sights on Ken Shaw Lexus; 2100 kms away. Ken Shaw Motors Ltd. was well-reviewed and had a long and storied track record with the T Winnipeg, I set my sights on Ken Shaw Lexus; 2100 kms away. Ken Shaw Motors Ltd. was well-reviewed and had a long and storied track record with the Toyota & Lexus brands. I specifically chose Raymond Kan due to his 30+ years of Lexus experience. One of the best decisions I've made buying my NX 350 F-Sport 3 here. Truly outstanding service provided by Mr. Kan!! No hidden charges, unnecessary dealer add-ons or shenanigans to speak of. He is of the highest character and moral integrity, founded on ethical selling practices. He's licensed in ethics too! He went above and beyond the call of duty every step of the way. I was well-taken care of through every step of the buying process. Raymond handled everything from sales, coordinating financing with TCCI, secure wire transfer, permits/licensing, assisting with the transporter and providing documentation for Manitoba Public Insurance. Always quick to respond, Mr. Kan is very sharp in anticipating inter-provincial bottlenecks, and is efficient in providing the best solution. Raymond is passionate about the Lexus brand having personally owned numerous Lexii. He fully understands the Lexus value proposition and is a true professional. He truly cares about the customer and positive entry into the Lexus brand and spent hours with me (after the sale) providing knowledge transfer on Lexus design, safety and tech features of the NX. I flew into Toronto for 2 days, taking delivery on day 1, then shipping the car off w/ Raymond straight from the dealership on day 2. The car will arrive in Winnipeg in 2 weeks. I'm extremely happy to join the Lexus and Ken Shaw Motors Ltd. family. I'll travel another 2100 kms to import another Lexus from Raymond and Ken Shaw Lexus. You are both the Gold-standard! Thanks for the first-class treatment! I'm truly grateful! If you live outside of Ontario, strongly consider purchasing your Lexus from Ken Shaw and Raymond. Importing into your home province is not as daunting as it seems. Raymond will be there every step of the way! R.A. More

Worst customer service from this manager. He commented that he doesn't care about the online reviews about him and Ken Shaw Lexus. He did not even listen to what I was trying to explain and r He commented that he doesn't care about the online reviews about him and Ken Shaw Lexus. He did not even listen to what I was trying to explain and request. He just listened to his employee and made one statement that he could not help and was trying to walk away from the conversation by saying that if you are raising your voice, the conversation is ending now. I did not even raise my voice at all. I was just trying to explain what I was looking for. I would never recommend dealing with this manager again. More

I recently leased a Lexus from Lexus Kenshaw with Anthony, and I had an exceptional experience. Anthony's knowledge and friendliness made the process smooth and enjoyable. He was incredibly helpful t Anthony, and I had an exceptional experience. Anthony's knowledge and friendliness made the process smooth and enjoyable. He was incredibly helpful throughout, ensuring that I understood all aspects of the deal and addressing any concerns promptly. I highly recommend Anthony to anyone looking for a seamless car-buying experience. More

Alex was very approachable and knowledgeable, he takes the time to explain everything to you; this was a smooth process. He provides realistic expectations. And he does all this with a smile. the time to explain everything to you; this was a smooth process. He provides realistic expectations. And he does all this with a smile. More

Anwar was the Business Manager that did the lease agreement and arranged the approval from Toyota Credit. He approved my Lease while I was in the dealership on the first day that I made the deal wi agreement and arranged the approval from Toyota Credit. He approved my Lease while I was in the dealership on the first day that I made the deal with my sales rep, Raphael. He was a very knowledgeable with the financing/leasing terms and explained everything thoroughly without rushing. More

Great advice from Raymond Kan and Yolano Whittier at every point of discussion recently -- and every time we have been to Ken Shaw Lexus. They are the best! every point of discussion recently -- and every time we have been to Ken Shaw Lexus. They are the best! More

alex is approach you very friendly helpful and provivded full info about the car thank you alex the best provivded full info about the car thank you alex the best More

Fix your cars before selling new ones! Here your lemon 🍋 Before you consider buying from Ken Shaw Lexus, my NX300 F Sport most of the warning lights lit up including check engine f Here your lemon 🍋 Before you consider buying from Ken Shaw Lexus, my NX300 F Sport most of the warning lights lit up including check engine for no reason, the car still under 100,000km. They claim two pistons and other parts need replacing despite regular service and premium gas I have. Luckily it will be fix under warranty. Their customer service beyond ridiculous and it seems nobody in charge. I can’t even get a loaner car. More

Just had the worst experience, at any dealership, while dealing with Christopher Aloisi, Sales Manager at Ken Shaw Lexus. Who is just a recent addition to this dealership. Contacted him to ask when we can dealing with Christopher Aloisi, Sales Manager at Ken Shaw Lexus. Who is just a recent addition to this dealership. Contacted him to ask when we can expect to receive our second smart key for our NX350h which we took delivery of back on November 22, 2022. He was rude, arrogant and didn’t in the least care about our concern. I told him the Lexus Corporate office told me to contact the Sales Manager at the dealership where we purchased the vehicle and express this concern. Mr. Aloisi informed me the person who told me to contact him didn’t know their job. And he didn’t hold back to inform me how good he was at his job. In the end he was absolutely NO help at all. Totally useless, When I pressed the issue about the smart key he hung up on me. REALLY!!! A so called Sales Manager hangs up on a customer?????? How rude and ignorant for someone in that position. If Ken Shaw Lexus allows this kind of behaviour and treatment to customers, to exist in their dealership, they may soon lose customers. And justifiably so. I would not recommend this dealership as long as Mr. Aloisi is employed. If he couldn’t be bothered with our concern what will he care about others. More