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Kelowna Toyota

Kelowna, BC

4.5
460 Reviews

1624 Cary Rd Kelowna BC

Kelowna, BC

V1X 2B9

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Showing 460 reviews

May 15, 2018

Great experience and an AMAZING new car! I had the pleasure of purchasing my new 2018 Toyota C-HR at Kelowna Toyota and I couldn’t have asked for a better experience. The staff here were able More

by nw667
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna Dick, Indy Brar, Scott McBurnie, Stephane St-Onge
May 12, 2018

Worst car buying experience ever I was interested in a used 2008 Toyota Prius and dealt with Steve Enns and Cinna Fitzpatrick put a deposit down on April 30 2018 to hold the vehicle w More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Enns and Cianna Fitzpatrick
Jun 01, 2018 -

Kelowna Toyota responded

Hi Kevin, thank you very much for your feedback. Although not positive, I hope we can use this to improve in the future. I apologize that we were unable to come to an agreement on the price of the vehicle. We purposely price our vehicles aggressively so in some cases we are unable to lower the price as you were hoping. In regards to your deposit, I have emails from Steve Enns our sales manager to you asking how he can get your deposit returned to you on May 4th at 10 am (which you responded to) and then again at 1 pm and then another email on may 9th again asking how we can return your deposit. I can provide these emails for you if you wish and you did respond so Im not sure how you believe we were trying to hold your deposit? Either way, I'm happy we got your money back to you at this point. In regards to documentation fees, here is a link from the BC governing body about documentation fees. https://mvsabc.com/v1/wp-content/uploads/2015/07/VSA-Fact-Sheet_Understanding-Dealer-Fees2.pdf. I can assure you they are not illegal and they must be disclose up front and included in the total purchase price which we did for you. I can actually provide the sheet we originally brought out for you and you will see the total does include the documentation fee. When dealers try to add this in after negotiation or do not disclose the fees, then yes that is illegal, but we did neither. I hope this addresses all of your concerns and if you have any further questions please dont be afraid to reach out. Sincerely, Jamie Kaban, General Manager

May 08, 2018

Thank you Wendell Gillis Wendell was friendly, knowledgeable about any questions I asked about the vehicle. I would highlight recommend this dealership. The whole staff was wo More

by Loreleisiegmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gillis , Jamie Kaban
April 25, 2018

Thank you Joe. Joe Sassine was the sales person we worked with and appreciated his willingness to answer all my questions. Thanks Joe! we are enjoying our Prius. More

by cameron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sassine,Leila Gaudon,Brianna Dick
March 03, 2018

Prius Prime Staff was professional and friendly. Wendell was approachable and not pushy. Very painless experience for us. Would recommend this dealership to ot More

by Val Connell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendle Gillis
January 03, 2018

bought a car John Maclean,was our sales rep. He was honest from day one on. We were very satisfied when it came to a good deal. Toyota is the best in town we have More

by Gunter Biermann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ens, Cary Wilde, Gary Schnackenberg
December 07, 2017

Purchase of 2017 Rav4 In 2010 we purchased our 2010 RAV4 from Kelowna Toyota. During the last seven years, all servicing was completed by Kelowna Toyota. The service depa More

by lui and madeline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Maclean, Steve, Richard, Stephane and parts installation personnel
December 01, 2017

2nd times a charm! I had an unfortunate accident and I hit 2 deer on the highway. My Toyota Highlander was only 7 months old! She defiantly saved me from getting hurt More

by lbrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe and Indy
November 30, 2017

Excellent Service! My experience with Rob Ellsworth was excellent. He was very helpful in directing towards the vehicle I was looking for and was very personable and ea More

by rgyhi321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Ellsworth
November 29, 2017

Exceptional service! John Maclean of Kelowna Toyota went out of his way to understand my requirement and then he found the perfect used vehicle for me. John took care of More

by Bob S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Maclean
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