Kelowna Toyota

Very helpful Staff. Reasonable Service Prices Joe Sassine was extremely helpful in the purchase of my first new vehicle. He assisted me in the selection of options and was not pushing anything mor Joe Sassine was extremely helpful in the purchase of my first new vehicle. He assisted me in the selection of options and was not pushing anything more than what I was looking for. The service department has been very helpful as well and is very reasonable price wise in comparison to other shops both in and out of the Kelowna Area More

Nice dealer I have had ever I bought my Corolla 2018 here and Joe is the nicest person I ever met. He has done everything for me and found the best deal. I definitely use the dea I bought my Corolla 2018 here and Joe is the nicest person I ever met. He has done everything for me and found the best deal. I definitely use the dealer if I have to buy another one from him. More

New 2018 Corolla Best experience I've ever had a dealership. Joe was super helpful and I felt no pressure from him in any way. Will definitely return for my next pur Best experience I've ever had a dealership. Joe was super helpful and I felt no pressure from him in any way. Will definitely return for my next purchase. More

Good experience Good customer service people. I was please by how much joe tried to help me get the vehicle that I needed. It was a long process but it worked out aft Good customer service people. I was please by how much joe tried to help me get the vehicle that I needed. It was a long process but it worked out afterwards. More

Three times a charm I had purchased a new prius from toyota kelowna. I called to book an appointment for our 4runner that i was noticing wasnt braking properly. Upon in I had purchased a new prius from toyota kelowna. I called to book an appointment for our 4runner that i was noticing wasnt braking properly. Upon inspection it was noticed that the vehicles rotors were warped so they were replaced. I asked as to why the rotors would have warped and was told it was because of my driving habits... that i was braking too hard too fast and towing alot of weight. Nothing of this sort was happening but i was made to feel it was my fault. I received the vehicle from service and took it home i noticed it was still braking incorrectly. I called service again shortly after and brought the vehicle back to be looked over again with nothing being observed as unusual. Again The vehicle was returned with everything stated as being normal. As i proceeded to drive the vehicle more i suspected something just didnt feel correct with the braking system. So i called to book an appointment again. This time the service person asked me, if the vehicle had been in twice already that maybe nothing was wrong the the brakes at all? Upon hearing the way i was being treated i decided to call the dealership where the 4runner was purchased new and ask if they could help. They said that they would try. So i proceeded to drive the vehicle 4hrs to the dealership that it was purchased at. The service manager drove the vehicle and said there was nothing wrong with the braking system. Long story shortened up a bit.. something very major was wrong .. so wrong the brakes were always grabbing and throwing the vehicle stability control out and the vehicle would skid sideways when the brakes were applied hard. So wrong that vehicle would brake itself in turns and skid into oncoming traffic on a few occasions. The service staff at kelowna toyota completely failed to diagnose a life threatening problem to anyone in or around the vehicle. This being the case i would highly suggest that u do not bring your vehicle to kelowna toyota for service. The rotors and pads that were replaced by toyota kelowna without a good reason now had one. And it had everything to do with a faulty abs computer that went undiagnosed not only by kelowna toyota but by sun country toyota in kamloops as well. So... there was no compensation for the rotors and pads that failed prematurely. No compensation for all the extra fuel the vehicle used while the abs computer was applying pressure all the time. No apologies either for endangering my family. So my review of kelowna toyota has to be nothing less than a complete failure in competence. The 4runner was jeopardizing the lives of anyone around or inside the vehicle. Kelowna toyota found nothing wrong with it and tried to pin the blame on myself ... so did sun country too actually.. so shame on u kelowna toyota , sun country toyota. Shame on toyota canada for reviewing this whole scenario and deeming that no compensation be awarded. To complete this review the minimum amount of stars is 1 .. but 0 is a better option for the way i was treated and how the safety of the 4runner was addressed. Shame shame shame Do not take your in for service at kelowna toyota is all i can say to be polite. Shame More

Great customer service from Joe All the staff were friendly and helpful. I was able to take the vehicle I was test driving home myself to show the family before we purchased which we All the staff were friendly and helpful. I was able to take the vehicle I was test driving home myself to show the family before we purchased which we really appreciated. Joe's great More

Amazing purchasing experience What a great experience dealing with Joe, I didn’t feel pressured at all, he was very patient and super informative. I love my new Corolla IM, I would What a great experience dealing with Joe, I didn’t feel pressured at all, he was very patient and super informative. I love my new Corolla IM, I would recommend Joe to anyone who wants to have a pleasant purchase experience. More

Highly recommend Kelowna Toyota / Joe Sassine I recently bought a 2018 Toyota 4Runner TRD Off-road from Joe Sassine at Kelowna Toyota. Joe was a pleasure to deal with, he is very knowledgeable, fr I recently bought a 2018 Toyota 4Runner TRD Off-road from Joe Sassine at Kelowna Toyota. Joe was a pleasure to deal with, he is very knowledgeable, friendly and was very patient while I made my decision (no pressure). Joe did an amazing job pairing me up with the perfect vehicle for myself and even worked with the service dept (Richard) and myself to have a lift kit, and rims / tires installed and added to the deal. Joe has even followed up a couple times to see how it was working out for me. I am a huge fan of Joe Sassine and Kelowna Toyota. I love my new 4Runner and honestly drove it away feeling that I got a fair deal. Great experience! More

Thank you Joe I do not like dealing with a new car purchases, I always found it stressful and frustrating. Joe was very helpful, considerate about my situation and I do not like dealing with a new car purchases, I always found it stressful and frustrating. Joe was very helpful, considerate about my situation and accommodating, Thanks for the great service and I love my new Tacoma! More

Easy and Enjoyable Experience Ciana Fitzpatrick was such a delight to work with. We were so impressed by how knowledgeable and personable she was. Ciana made the whole vehicle shop Ciana Fitzpatrick was such a delight to work with. We were so impressed by how knowledgeable and personable she was. Ciana made the whole vehicle shopping experience enjoyable and easy. We would highly recommend Kelowna Toyota and more specifically, Ciana! More