Kelowna Nissan

Very Pleasant Buying Experience I went to Kelowna Nissan today to shop for a new vehicle. All the people I dealt with were very pleasant and appeared to value my business. They gave I went to Kelowna Nissan today to shop for a new vehicle. All the people I dealt with were very pleasant and appeared to value my business. They gave me a decent value on my trade in (2X what Bannister Honda in Vernon offered) and gave me a pretty good deal on a new Versa Note. Dylan Tran was extremely pleasant and easy to deal with! More

Parts and service Wayne took care of my car for the brake recall last December and a scheduled service appointment last week. Wayne is an excellent communicator, keepi Wayne took care of my car for the brake recall last December and a scheduled service appointment last week. Wayne is an excellent communicator, keeping me informed regarding the progress and timing of the work. He's personable, friendly and sincere. I appreciate Wayne's efficiency and his professionalism and I look forward to working with him again. Thanks Wayne! More

Garbage experience Said to come in for an appointment at 10 am. Waiting 20 minutes untill they took my keys, then got a shuttle 8 blocks away. Came back for 11:30 when t Said to come in for an appointment at 10 am. Waiting 20 minutes untill they took my keys, then got a shuttle 8 blocks away. Came back for 11:30 when they said it will be done at 12 latest. And the vehicle wasnt even in the shop. It is now 12:50 and i am still waiting. Poor service. Why book an appointment? More

Excellent service! Oscar, Cam and Amanda provide excellent customer service and go over and above to ensure customer satisfaction. I’m so happy with my new x5! Thanks gu Oscar, Cam and Amanda provide excellent customer service and go over and above to ensure customer satisfaction. I’m so happy with my new x5! Thanks guys! More

Great experience no pressure Cam and Ashley were both amazing the best experience by far no pressure, friendly, both made us feel comfortable when purchasing our 2018 Nissan Altim Cam and Ashley were both amazing the best experience by far no pressure, friendly, both made us feel comfortable when purchasing our 2018 Nissan Altima. All the staff stopped by and acknowledge us a very caring environment. More

Excellent Service in a personable low pressure environment I had a great experience trading in my vehicle for a used one from Kelowna Nissan, Brent and Ashley were super helpful, friendly and did not pressure I had a great experience trading in my vehicle for a used one from Kelowna Nissan, Brent and Ashley were super helpful, friendly and did not pressure me into anything. This was my first positive experience at a dealership. Thank you! More

Above and Beyond From our first moment on the lot, we were greeted with a smile and a friendly face. Ended up purchasing our new vehicle through Cam Hazell with Nicol From our first moment on the lot, we were greeted with a smile and a friendly face. Ended up purchasing our new vehicle through Cam Hazell with Nicole Kilmer at the financial end of it. Also had quick encounters with multiple other staff there (sorry, I don't know your names!) At no time did we feel pressured, or like a bother with all of our questions. Upon delivery, Clinton Birnie did everything he could to make sure we were happy with our purchase. Even after the sale is complete, they are still going above and beyond to address our concerns and answer our questions. I would not hesitate to tell everyone I know to come here for all of their vehicle purchases. Not only are the staff great, the car is great as well!! Loving our 2018 Murano!! More

Fantastic experience buying a used vehicle! I purchased a used 2016 Hyundai Tucson Limited in January 2019 from Kelowna Nissan. Dylan Tran was the salesperson that assisted me, and Mark Samson I purchased a used 2016 Hyundai Tucson Limited in January 2019 from Kelowna Nissan. Dylan Tran was the salesperson that assisted me, and Mark Samson was the sales manager that we dealt with. Dylan was great from the second my mom and I got there. He was more than happy to test drive a few different vehicles we found that were within my price range and was extremely knowledgeable about the differences between the various vehicles. After finding one I really liked, he didn't pressure me to purchase immediately or put a deposit down, which was a really nice change because as a young female buying a vehicle, I feel like that is a regular occurrence. Dylan was also very accommodating to my needing a day to think about things. When the time came to purchase the vehicle, we were able to agree on a mutually acceptable price. Within a couple days of bringing my vehicle home, I received a call from Dylan seeing how I was enjoying my new vehicle, and whether I had any questions or concerns he could assist me with. I did have a concern about the tires, and with the assistance of Mark, one of the sales managers, they appeased my issue in a timely manner and made sure I was well set up and happy with the outcome. Dylan and Mark also made sure I knew they would be available if I had any other concerns going forward. Overall, everyone at the dealership that I crossed paths with, and especially Dylan and Mark who I dealt directly with, were all exceptional! I would definitely go back to them to get my next vehicle (although fingers crossed that won’t be for another 5 or so years, haha) More

Buying a used car from Kelowna Nissan (Brent Gailey) Brent Gailey treated us with the utmost respect and courtesy. Absolutely no B.S. A true pleasure to deal with, bent over backwards to make things righ Brent Gailey treated us with the utmost respect and courtesy. Absolutely no B.S. A true pleasure to deal with, bent over backwards to make things right for us. Thank you! More

Trade in and purchase of slightly used vehicle. Initially looked at a used Infiniti model, but the salesperson was condescending and insensitive to my health concerns. Then after a few months looke Initially looked at a used Infiniti model, but the salesperson was condescending and insensitive to my health concerns. Then after a few months looked at a vehicle on the Nissan side of the dealership and was lucky enough to have a salesperson that listened to my needs, likes and requirements. Being that it was a two year old vehicle, I understood that there would be some scratches and discolouration of the exterior and when I mentioned that I was a bit disappointed in the look for such a relatively new vehicle, I was assured (verbally only of course) that "it would be all shined up and that I wouldn't recognize it when I came to pick it up". It clearly was only washed and no care was given at all to "shine it up". This was quite noticeable to the financial agent that looked at the vehicle with me as well. I mentioned it to the salesperson and he suggested I talk to the financial agent about what they charge to buff it up. I was expecting NOT to have to pay extra for something that was promised to me. Also, the financial agent yelled throughout her whole process. I mentioned how loud it was and that it was echoing in her office and she replied that she was told that she was loud and that she should close her office door. But I had seen her speak to a coworker next to her office in a very quiet voice as well as when she spoke to my salesperson about the missing detailing on my vehicle and she was very quiet. Just a bullying sales technique from what I can tell and it was not appreciated. More