Kelowna INFINITI

Excellent service experience “ I was extremely impressed with Stephanie Arduini. It was later that I learned that she is actually new to the job and would never have guessed “ I was extremely impressed with Stephanie Arduini. It was later that I learned that she is actually new to the job and would never have guessed that to be the case. Of all the service advisors I have had contact with in the 5 years I have been dealing with Infiniti, she has been the best. She was very friendly, calm under pressure, never made me feel rushed and explained my repair very thoroughly. She is definitely an asset to this dealership.” More

Very professional! I've had pleasure of communicating with Sander Dokter several times and each encounter is always a pleasure. Professional, polite and always quick to I've had pleasure of communicating with Sander Dokter several times and each encounter is always a pleasure. Professional, polite and always quick to respond!! More

Service left much to be desired Last week I make an on line appointment at 1pm for an oil and filter change. The site allowed me to wait while the service was done. It even restricte Last week I make an on line appointment at 1pm for an oil and filter change. The site allowed me to wait while the service was done. It even restricted the times I could come in which made sense (I though to minimize wait times). At the same time my daughter was interested in a couple of used vehicles on the lot and wanted to view them with me. She knew I had an appointment at 1 and booked a meeting with a sales rep named Stu for that time with the models she wanted to test drive. We arrived at just before 1pm. I brought my keys to service at which time I was informed there would be a 1hour45min wait for the oil change even though I pre-booked. I canceled on the spot. We then proceed to sales and had Stu paged for our pre-booked mee. We waited 25 minutes and still no one. We left never to return. Got my oil changed elsewhere. took 20 minutes. More

Great service I have been using this dealership to service my 2008 G37 for the past two years and they are excellent. Quality work and always completed on time. Ver I have been using this dealership to service my 2008 G37 for the past two years and they are excellent. Quality work and always completed on time. Very competitive pricing for winter wheel swaps too. More