Kelowna Chevrolet - Service Centre

I recently visited the Chevrolet dealership in Kelowna, BC, for a check-up on my vehicle's ball joint, which was still under warranty. From the moment I stepped in, I was impressed by Dustin Zeeb's profess BC, for a check-up on my vehicle's ball joint, which was still under warranty. From the moment I stepped in, I was impressed by Dustin Zeeb's professionalism and expertise. He handled my service with the finesse of a seasoned veteran. His thoroughness and adept management of the extended warranty process reassured me. While my car was being attended to, I had the pleasure of interacting with Mason Eng, who assisted me in picking up some hub covers that I had previously ordered. I was thrilled to see my custom American Muscle wheels restored to their former glory with the replacement hub covers. The original covers had become rusted over time, and the new ones breathed fresh life into my wheels. To my surprise, the service on my vehicle was completed in record time, and I received a call informing me that it was ready for pick-up. However, upon inspection, I discovered that the hub covers were not the correct size—they protruded nearly 2 inches from the center of the wheel, giving my 2021 Tahoe an unintended resemblance to an '89 Ford. Despite feeling embarrassed after receiving such stellar service, I contacted Dustin to address the issue. Dustin handled my concerns professionally and courteously, swiftly taking charge of the situation. By the following Monday, Scott had contacted me to ensure they were working diligently to rectify the error. Throughout the process, Scott kept me informed, even while awaiting American Muscle's responses. Despite American Muscle repeating the same mistake, the team at Kelowna Chevrolet quickly rallied to find custom hub covers that matched the originals. Their dedication and efficiency throughout this back-and-forth were commendable and helped alleviate stress for my family and me. I must tip my hat to the entire team at Kelowna Chevrolet for going above and beyond to ensure customer satisfaction. Their service and parts department truly represent the pinnacle of automotive excellence, inspiring confidence and loyalty. Additionally, my experience has piqued my interest in exploring Kelowna Custom, as the vehicles I saw showcased their impressive craftsmanship. Although it may require a bit of a drive, I am more than willing to travel the extra distance for the unparalleled service I found at Kelowna Chevrolet. After embarking on our 11th cross-country journey with vehicles covered by Harley and Chevrolet warranties, my family and I encountered numerous merchants. Still, the calibre of service provided by Kelowna Chevrolet has remained the same. Congratulations on a job well done! In today's world, it's truly refreshing to encounter such dedicated individuals. Nick, Flo, Alizée & Miles More

Put $1000 down to hold a truck, January 13/24, cancelled a couple days Later. Went thru Credit Card January 15, still no refund, it’s February 14. Called twice so far, don’t give them any money up front, ac a couple days Later. Went thru Credit Card January 15, still no refund, it’s February 14. Called twice so far, don’t give them any money up front, actually don’t deal with them at all. I’ll call again today. Where’s my money, next stop Better Business Bureau to file a complaint. More

I cannot speak highly enough of Leticia. She was so kind and explained every little detail when I had questions about my vehicle. The patience she had with me was insurmountable. By far the She was so kind and explained every little detail when I had questions about my vehicle. The patience she had with me was insurmountable. By far the best service I have ever received from a shop. Props to Ashlie for getting me in so fast. You've got a customer for life with me. More

Scott is a pleasure to deal with and always goes above and beyond each visit. and beyond each visit. More

horrible customer service would not recommend at all will definitely be going to a different dealer ship next time definitely be going to a different dealer ship next time More

Very helpful and accommodating. Was a pleasure to deal with and provided excellent assistance throughout the process. Was a pleasure to deal with and provided excellent assistance throughout the process. More

My family was travelling through Kelowna and my vehicle was having some transmission issues. They were able to have a look at my car the next day, repaired it and sent is on our way. Staff was very friendl was having some transmission issues. They were able to have a look at my car the next day, repaired it and sent is on our way. Staff was very friendly and helpful. Thanks for the great service! More

Garrett went way above and beyond to help me when my truck broke down just as I was leaving Kelowna for a 8 day camping trip. 5 minuets out of town going up Walker hill towing my RV, the engine check en truck broke down just as I was leaving Kelowna for a 8 day camping trip. 5 minuets out of town going up Walker hill towing my RV, the engine check engine light came on and the truck lost most of it's power. I limped it back into town straight to Kelowna Chev and saw Garrett. This was Saturday afternoon about 3:30. He came out to the parking lot with some tools, read the diagnostic codes and determined cylinder 3 was misfiring. He swapped the coil pack with cylinder 1 to test and changed a suspect spark plug cable and tested again with no error codes. Suggested I test drive it up Dillworth hill. Everything ran great. He put back the engine cowlings etc. and had me back on the road shortly after 4:00. Amazing, he saved our holiday. You won't find that kind of service on a Saturday afternoon very often. Thanks so much Garrett, you saved our day. More

I bought my Malibu and get my servicing done there it was an excellent service . I really appreciate Emilie keeping me informed about the car welfare and advise me if it’s needs . Thank you an excellent service . I really appreciate Emilie keeping me informed about the car welfare and advise me if it’s needs . Thank you More

I took our Chev in for service first thing this morning. Emilie looked after me. What a pleasant young lady, a breath of fresh air first thing in the morning. Thank you Emilie for the excellent customer Emilie looked after me. What a pleasant young lady, a breath of fresh air first thing in the morning. Thank you Emilie for the excellent customer service, you are a credit to your company. I gave you five stars, certainly well deserved. Kelowna Chevrolet, fair and honest, my wife and I are delighted with our purchase and the excellent customer service in the sales department. More