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173 Reviews of Kelowna Chevrolet - Service Centre
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July 16, 2017
Poor installation of breaks After having brand new breaks installed last summer (in order to pass inspection), they still shook while breaking. I went in twice to have "visual in After having brand new breaks installed last summer (in order to pass inspection), they still shook while breaking. I went in twice to have "visual inspections" and was told they looked fine. I was told it was the rear wheel bearing that was shot and was the reason for the wobbling while breaking. I was quoted over $600 to have that fixed. I got it fixed elsewhere for half the price. After having the bearing fixed, my breaks were still pulling. Since the entire breaking system was installed less than a year ago by Don Folk I continued to use them as they said they were fine. This last weekend (a year with my new breaks) I drove to Vancouver with my 3 month old Son in the back seat. It was terrifying! There was no way we could have come to a complete stop, if we had to, on those mountain roads. My boyfriend and I were furious. The breaks were pulling so heard they sounded like they were knocking. I've now been told by another shop, I need new front rotors and pads. $600. Terrible and expensive experience Don Folk. I also had to come back 4 months after my break install(Last Oct.)and ask the manger(Allan) to complete a break fluid flush I had paid for while getting the new breaks installed, as I went for an oil change in October at Great Canadian Oil Change and was told my break fluid was black and gunky, which I got out and saw for myself. Allan said "I'll never say my guys didn't do something, but to keep you happy we will give your breaks another flush and fluid change." I'm so disappointed and broke from the experience with this dealership. Whether new breaks were actually installed or not, something wasn't done right and they were not 100% at any time. Nor were they safe. This is a BC Safety Inspection location, isn't it? Shameful! (Derek P. was awesome in costumer service though, great guy!) More
by JennyB
Employees Worked With
Allan Campbell
May 30, 2017
Stranded on vacation Took vehicle in with no appt. Promised they would do their best to help us out. Vehicle was repaired and we were back on the road to continue our va Took vehicle in with no appt. Promised they would do their best to help us out. Vehicle was repaired and we were back on the road to continue our vacation in 6 hours. The service provided was friendly, professional and efficient. Good to know that even though we did not purchase our vehicle there, it didn't matter. We were a Chevrolet customer and treated very well More
by sonya b
Employees Worked With
Matt Gunn
May 13, 2017
Saved our Vacation My low mileage 2008 Buick started coughing and sputtering and had a burnt rubber odour after a short stop at the mall. I limped it to Kelowna Chevrole My low mileage 2008 Buick started coughing and sputtering and had a burnt rubber odour after a short stop at the mall. I limped it to Kelowna Chevrolet. After explaining we were on our way from Edmonton to catch a cruise in Seattle, the shop bent over backwards to get the car repaired and back to me on a Friday afternoon. Seems I had a cracked coil and shorted out ignition module. It was on the verge of catching fire. They easily could have put me in the line and get to when they could with a good chance of missing our Cruise departure. Thanks to Steve and the shop for getting us back on the road. Nothing but praise for my first time experience for an out of towner! More
by Shogun025
Employees Worked With
Bruce the Shuttle driver, Steve Spark
February 14, 2017
Service I drive a 2013 Black Diamond Avalanche, had an issue with my stereo, although I thought it was under warranty it was not. Al Campbell as very helpful I drive a 2013 Black Diamond Avalanche, had an issue with my stereo, although I thought it was under warranty it was not. Al Campbell as very helpful to me in dealing with the issue. I have always dealt with the dealership and will most definitely will continue. More
by JMO
Employees Worked With
Steve Spark, Allan Campbell
February 14, 2017
Crooked service department Went in for an oil change and an ECM code for a brake position sensor. I was told that I didn't have that problem, instead I left with a $1300 quote f Went in for an oil change and an ECM code for a brake position sensor. I was told that I didn't have that problem, instead I left with a $1300 quote for a bad PCV valve that was built in to the intake manifold. LIES!!! Bought the part and replaced it myself for $100. Brake position sensor code was not addressed or resolved. I had to fix that myself as well. Later discovered that, during the oil change, they overfilled the crankcase. I now have oil all over the engine. Vehicle was purchased here and was in for service many times for recalls and warranty repairs but now that the warranty is up, they lied and attempted to steal from what they assumed was a dumb woman. Service manager did not respond to issue. Far from being done with this stealership! More
by PissedOffWoman
Employees Worked With
Matt Gunn, Allan Campbell
November 25, 2016
Really disappointed in the lack of customer service I had given the dealership a call this morning to inquire about some repairs for my car the person I talked to at the main desk was very friendly and I had given the dealership a call this morning to inquire about some repairs for my car the person I talked to at the main desk was very friendly and very helpful she transferred me to the service department where the person I talked to at about 9:30 AM on Wednesday morning November 23rd was very very rude I had called to just kind of tell her what was going on with my car and she said and I quote "I'll stop you right there our technicians (or something) are busy so they'll have to call you back" and when I said that I would try calling somewhere else she literally hung up on me this has got to be one of the worst experiences I've ever had when I was only trying to find a new place to take my car More
by Just need repairs
Employees Worked With
No name was mentioned on the phone
November 12, 2016
Power Steering Catastrophe Ordered a part for my car that doesn't even exist..... Performed a diagnoses that I paid $130.00 to find out my steering wheel position sensor appare Ordered a part for my car that doesn't even exist..... Performed a diagnoses that I paid $130.00 to find out my steering wheel position sensor apparently needed to be replaced. Had the part ordered only to find out the part DOES NOT EXIST IN MY VEHICLE. Problem is still not solved almost 3 weeks later as well as spending over 3 hours at the dealership between two separate appointments. Wasted time + wasted money = one unhappy customer. More
by ArrTee
Employees Worked With
Derek Powley
October 11, 2016
Terrible Service Went in to have newer vehicle serviced, it was purchased at Chevrolet. I booked the appointment way in advance and they told me they would give me a c Went in to have newer vehicle serviced, it was purchased at Chevrolet. I booked the appointment way in advance and they told me they would give me a courtesy car to use, the day before my appointment they call me and tell me there's no courtesy cars available and they would shuttle me to and from work. They shuttled me to work, then called and told me they found "NO ISSUES" with anything... after I had told them you have to drive near highway speed. The one issue they did find, I had been quoted on the same work elsewhere for half the price, so I told them can you please come pick me up and I will take my car elsewhere to be fixed. They repeatedly ignored my calls and never sent a shuttle driver to come get me. Essentially once I denied them fixing the car they refused to pick me up and left me stranded. I took a cab to get my car back, I looked at the invoice which stated they drove my car 1km!!!! 1km to determine there was "no issues"? When I clearly told them it was at highway speeds. Very frustrated. Terrible service. Will not be going back or recommending to anyone. More
by Michelle144
Employees Worked With
Unavailble
September 12, 2016
# 1 Customer Service - Repairs under Warranty Allan assisted me with a warranty claim on my Avalanche a couple of years ago and I thought it was time to make sure everyone is aware of his #1 custo Allan assisted me with a warranty claim on my Avalanche a couple of years ago and I thought it was time to make sure everyone is aware of his #1 customer service. He was professional, courteous and I felt he was in "my corner" through the process. He approached the issue very thoroughly and when it came down to the repair he ensured it was complete and done right. Subsequent interactions with Allan have always been positive and I have been completely satisfied with everything he has done. DFC and now KC are fortunate to have Allan representing them as one of the first people you deal with in the service area. Keep up the great work Allan! You are awesome and represent the service bar everyone should aim for. GF Sept 2016 More
by GF
Employees Worked With
Allan Campbell, Allan Campbell
August 24, 2016
2011 Corvette service Thanks again for the great service Matt . appreciate the professional quick service. You are continuing the great service after the great sales experi Thanks again for the great service Matt . appreciate the professional quick service. You are continuing the great service after the great sales experience I had purchasing it there. More
by Scott D
Employees Worked With
Michael Frances, Matt Gunn
