Kelowna Chevrolet - Service Centre

Top notch service Excellent customer service. Accommodating with booking appointment. Work was done in a timely manner. Good communication. I will be returning for fu Excellent customer service. Accommodating with booking appointment. Work was done in a timely manner. Good communication. I will be returning for future service. Thanks Matt! More

Excellent Service 5 Star!!! My 2006 Hummer H3 Service was outstanding !!!..Great Staff !! Great Results~ WENT above and Beyond Warrenty to facilitate return to function and relia My 2006 Hummer H3 Service was outstanding !!!..Great Staff !! Great Results~ WENT above and Beyond Warrenty to facilitate return to function and reliability!! Thanks Again!! More

Oil change and warranty work Matt was a fabulous service writer great experience like the friendly dealership atmosphere work is always done as explained and on time will come bac Matt was a fabulous service writer great experience like the friendly dealership atmosphere work is always done as explained and on time will come back k for sure More

Fast - thorough - courteous This was a warrantee servicing for a van purchased in North Carolina. The servicing was done in Kelowna, professional and complete. Would have futur This was a warrantee servicing for a van purchased in North Carolina. The servicing was done in Kelowna, professional and complete. Would have future servicing done here but it's a bit too far from and see. More

Auto body department is great They went above and beyond...treated us respectfully, stayed late so that we could pick up our car, gave us back our inside and out dirty car in spark They went above and beyond...treated us respectfully, stayed late so that we could pick up our car, gave us back our inside and out dirty car in sparkling condition... We will definitely recommend. More

Poor installation of breaks After having brand new breaks installed last summer (in order to pass inspection), they still shook while breaking. I went in twice to have "visual in After having brand new breaks installed last summer (in order to pass inspection), they still shook while breaking. I went in twice to have "visual inspections" and was told they looked fine. I was told it was the rear wheel bearing that was shot and was the reason for the wobbling while breaking. I was quoted over $600 to have that fixed. I got it fixed elsewhere for half the price. After having the bearing fixed, my breaks were still pulling. Since the entire breaking system was installed less than a year ago by Don Folk I continued to use them as they said they were fine. This last weekend (a year with my new breaks) I drove to Vancouver with my 3 month old Son in the back seat. It was terrifying! There was no way we could have come to a complete stop, if we had to, on those mountain roads. My boyfriend and I were furious. The breaks were pulling so heard they sounded like they were knocking. I've now been told by another shop, I need new front rotors and pads. $600. Terrible and expensive experience Don Folk. I also had to come back 4 months after my break install(Last Oct.)and ask the manger(Allan) to complete a break fluid flush I had paid for while getting the new breaks installed, as I went for an oil change in October at Great Canadian Oil Change and was told my break fluid was black and gunky, which I got out and saw for myself. Allan said "I'll never say my guys didn't do something, but to keep you happy we will give your breaks another flush and fluid change." I'm so disappointed and broke from the experience with this dealership. Whether new breaks were actually installed or not, something wasn't done right and they were not 100% at any time. Nor were they safe. This is a BC Safety Inspection location, isn't it? Shameful! (Derek P. was awesome in costumer service though, great guy!) More

Saved our Vacation My low mileage 2008 Buick started coughing and sputtering and had a burnt rubber odour after a short stop at the mall. I limped it to Kelowna Chevrole My low mileage 2008 Buick started coughing and sputtering and had a burnt rubber odour after a short stop at the mall. I limped it to Kelowna Chevrolet. After explaining we were on our way from Edmonton to catch a cruise in Seattle, the shop bent over backwards to get the car repaired and back to me on a Friday afternoon. Seems I had a cracked coil and shorted out ignition module. It was on the verge of catching fire. They easily could have put me in the line and get to when they could with a good chance of missing our Cruise departure. Thanks to Steve and the shop for getting us back on the road. Nothing but praise for my first time experience for an out of towner! More

Crooked service department Went in for an oil change and an ECM code for a brake position sensor. I was told that I didn't have that problem, instead I left with a $1300 quote f Went in for an oil change and an ECM code for a brake position sensor. I was told that I didn't have that problem, instead I left with a $1300 quote for a bad PCV valve that was built in to the intake manifold. LIES!!! Bought the part and replaced it myself for $100. Brake position sensor code was not addressed or resolved. I had to fix that myself as well. Later discovered that, during the oil change, they overfilled the crankcase. I now have oil all over the engine. Vehicle was purchased here and was in for service many times for recalls and warranty repairs but now that the warranty is up, they lied and attempted to steal from what they assumed was a dumb woman. Service manager did not respond to issue. Far from being done with this stealership! More