Kelowna Chevrolet - Service Centre

Oil change done. Fuel filter was not!! I asked to get oil change and fuel filter. Oil change completed fuel filter was not. Every 2 oil change fuel filter should change also. Mechanic or se I asked to get oil change and fuel filter. Oil change completed fuel filter was not. Every 2 oil change fuel filter should change also. Mechanic or service advisor did not say or up sell the filter. Service advisor said oh it will be 1/2 hour labour and parts but I couldn’t wait. I had another appointment. Now I have to go back pay more labor and time to get what I originally asked to be done. More

Rude and condescending!! Took vehicle in for paint peeling issue on a 2014 Silverado as directed by them when I called and described the problem. It was a 2.5 hr drive and a Took vehicle in for paint peeling issue on a 2014 Silverado as directed by them when I called and described the problem. It was a 2.5 hr drive and a day in Kelowna. Arrived to find out that despite booking an appointment that the only person who could make a decision was on holidays. Pictures were taken and we were told they would let us know when the manager reviewed it after his holiday. Called back after approx. 3 weeks and the Manager had to find the file and call back (hadn't seen it). We were advised it was out of warranty due to mileage (65k?). Could no one else there have told us that without making us drive there and wait weeks for an answer?? When called on that he blamed it on his staff not always being too bright. Well ... who is responsible for training staff. When we expressed dismay at the wasted trip we were told "you were probably coming up to Kelowna anyway". Won't be back for Sales or Service. Disappointed in quality of product, warranty, and most importantly SERVICE. You may not have control of defects but you have a choice to treat people with respect. No options were More

Oil change troubles I recently had to book an appointment for my 2017 Camaro because it was leaking oil. Turns out the problem was a loose oil filter. Kelowna Chev has do I recently had to book an appointment for my 2017 Camaro because it was leaking oil. Turns out the problem was a loose oil filter. Kelowna Chev has done the one and only oil change. So I lost the use of my car for a week and have oil stains in my garage and I did not get as much as a “ sorry about that “ I will have to rethink where I get it serviced, which is sad because until today I really enjoyed the dealer . After receiving this report the manager sent me an email apologizing for my troubles. I think that is great Thanks. More

Oil change Excellent service, price was very reasonable. Only $28 labor charge to do an oil change and air and cabin filter change. Phone calls to inform me it w Excellent service, price was very reasonable. Only $28 labor charge to do an oil change and air and cabin filter change. Phone calls to inform me it was ready More