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167 Reviews of Kelowna Chevrolet - Service Centre
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October 16, 2018
Rude and condescending!! Took vehicle in for paint peeling issue on a 2014 Silverado as directed by them when I called and described the problem. It was a 2.5 hr drive and a Took vehicle in for paint peeling issue on a 2014 Silverado as directed by them when I called and described the problem. It was a 2.5 hr drive and a day in Kelowna. Arrived to find out that despite booking an appointment that the only person who could make a decision was on holidays. Pictures were taken and we were told they would let us know when the manager reviewed it after his holiday. Called back after approx. 3 weeks and the Manager had to find the file and call back (hadn't seen it). We were advised it was out of warranty due to mileage (65k?). Could no one else there have told us that without making us drive there and wait weeks for an answer?? When called on that he blamed it on his staff not always being too bright. Well ... who is responsible for training staff. When we expressed dismay at the wasted trip we were told "you were probably coming up to Kelowna anyway". Won't be back for Sales or Service. Disappointed in quality of product, warranty, and most importantly SERVICE. You may not have control of defects but you have a choice to treat people with respect. No options were More
by 2014crew
Employees Worked With
Allan Campbell
October 03, 2018
Excellent service Called yesterday morning with a serious overheating problem. Spoke to Matt Rivnie in service department and he got my car in immediately and arranged Called yesterday morning with a serious overheating problem. Spoke to Matt Rivnie in service department and he got my car in immediately and arranged for a courtesy car. The car was fixed perfectly in a few hours and at a reasonable price. The service I received was above and beyond what I expected. I would highly recommend Matt and the service department at Kelowna Chevrolet. More
by Terryg
Employees Worked With
September 11, 2018
Oil change troubles I recently had to book an appointment for my 2017 Camaro because it was leaking oil. Turns out the problem was a loose oil filter. Kelowna Chev has do I recently had to book an appointment for my 2017 Camaro because it was leaking oil. Turns out the problem was a loose oil filter. Kelowna Chev has done the one and only oil change. So I lost the use of my car for a week and have oil stains in my garage and I did not get as much as a “ sorry about that “ I will have to rethink where I get it serviced, which is sad because until today I really enjoyed the dealer . After receiving this report the manager sent me an email apologizing for my troubles. I think that is great Thanks. More
by Kitk1927
September 07, 2018
Oil change Excellent service, price was very reasonable. Only $28 labor charge to do an oil change and air and cabin filter change. Phone calls to inform me it w Excellent service, price was very reasonable. Only $28 labor charge to do an oil change and air and cabin filter change. Phone calls to inform me it was ready More
by Volt
Employees Worked With
I don’t remember the names. Service guy was great, receptionist was very pleasant
August 14, 2018
GOOD JOB Matt was very knowledgeable when I asked him questions about my truck service. The job was done right in the time I was quoted. I will be back for fut Matt was very knowledgeable when I asked him questions about my truck service. The job was done right in the time I was quoted. I will be back for future repairs More
by kens ltz
Employees Worked With
August 10, 2018
Great job Matt is professional and personable Double checks my wishes and then review the details with me before I pay the invoice Great job Had us out an Matt is professional and personable Double checks my wishes and then review the details with me before I pay the invoice Great job Had us out an hour earlier than expected More
by IVGuy
Employees Worked With
Derek Powley, Matt Gunn, Jessica Lion
August 09, 2018
Great honest service as always!! I've always been treated honestly and fairly at this dealer. Matt and his service people came through in a pinch for us with an unexpected problem. I I've always been treated honestly and fairly at this dealer. Matt and his service people came through in a pinch for us with an unexpected problem. I had the option of using our Calgary area dealers in the past however, these folks go over and beyond to satisfy our needs in a courteous and professional manner. I will highly recommend them to others! Keep up the great effort! More
by Tireguy
Employees Worked With
Derek Powley, Matt Gunn
June 24, 2018
Good Job As always, the work gets done the way it should and the staff are very good, as well. We had purchased a new truck 5 years ago under the previous owne As always, the work gets done the way it should and the staff are very good, as well. We had purchased a new truck 5 years ago under the previous ownership and management and, as with many changes, one is hopeful that the new outfit will perform as well as before. This store has not disappointed us. More
by Mike and Cary
Employees Worked With
Other Employees :
Derek Powley, Matt Gunn, Linda Ferguson
June 13, 2018
Great customer service Quick, professional service. Very friendly and helpful. Matt explained everything in detail and was great to deal with:) very happy with my service he Quick, professional service. Very friendly and helpful. Matt explained everything in detail and was great to deal with:) very happy with my service here:) thank you matt!! More
by sbitt
Employees Worked With
Matt Gunn
May 28, 2018
Oil change I was out of the country and just missed my last free oil change. I called and ask if they can make an exception for my situation and they were able t I was out of the country and just missed my last free oil change. I called and ask if they can make an exception for my situation and they were able to accommodate me. Which made me happy. More
by Abc
Employees Worked With
Matt Gunn
